I speak to and consult with Doctors, Nurses and other Health Care professionals about body language and patient care and advise hospitals and medical offices on how to design their office space and use technology in ways that best serve the patient and the bottom line. There are 4 new tech tools that have the potential to interrupt the rapport and trust that needs to occur between the patient and the health care professional.
Steps for Using Technology in Patient Care to Show More
The most important thing to remember is to think, look at, touch and interact with the patient First before thinking about looking at, touching or interacting with technology. So for example coming in with your smart phone (that now has the EKG technology available) in your hand and ready to show the patient as you are introduced. Have it put away. Greet the patient, establish rapport, discuss the technology then show the technology in a way that makes it a part of the two of you as a unit rather than the technology as the magic device. If the patient is male that means standing or siting side by side with them as you introduce the technology if the patient is a women that means ideally interacting face to face and introducing the technology. (See my blogs and articles on side by side vs face to face.)
Below are the four new tech tools. Which ones are you using in your office.
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net.
4 tech tools that are disrupting the doctor's office
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com. Also check out Patti's YouTube channel at http://youtube.com/user/bodylanguageexpert.