It’s a potential client who would like a quote on your services. Do you send them a quote or even a ball park number or do you at least attempt to bring this discussion to “real time” as in live via that cave man device called a “phone”?
Buyers are emailing because they want to avoid a sales pitch and just flat out save time. Sales people respond via email because they feel this is the way the prospect wants to proceed.
Personally, I don’t like anything that puts me in a price discussion without establishing a relationship. I want to hear their voice and find out important components such as their needs and be able to communicate the value of my services. Call me a crazy nonverbal communication expert, but I think it’s helpful to hear the true tone of one’s words. Oddly I am often told that I was the only person who suggested we talk.
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com. Also check out Patti's YouTube channel at http://youtube.com/user/bodylanguageexpert.