The Unspoken Language of Complaint Management

 “We want someone else to feel our pain,” says Wood, who trains call center agents on “mirroring and matching” techniques that let a customer know the agent empathizes with them.

http://www.customerexpressions.com/blog/customer-service/unspoken-language-complaint-management/

Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com. Also check out Patti's YouTube channel at http://youtube.com/user/bodylanguageexpert.

Closer Than Ever



Patti observed that Anne Hathaway turned completely away from Adam Shulman during a May 2009 outing in NYC.  This couple seemed to be disconnected.  Patti also noticed that Anne seemed to be giving herself a protective hug.  After marriage during a blissful Miami Beach outing this couple was more in sync and they were very playful and sexual.  They were both leaning into each other.  This couple gets a 4 1/2 on the Life & Style True Love Rating scale.


Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com. Also check out Patti's YouTube channel at http://youtube.com/user/bodylanguageexpert.