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Cost of Anger in the Workplace



Joe, a participant in my workshop, was upset when he came in this morning and in the first exercise shared his frustration. “I don’t understand why I was sent to this interpersonal skills workshop. I am a great manager. I am at work before everybody and I am the last one to leave. I walk around I tell my employees over and over again what they need to do to complete their work. I am there for them. I have an open door policy. They can talk to me anytime they want. But, everyone is walking around tense and they don’t do their work. Joe’s classmates that day already knew what could be the problem. Joe was yelling out his frustration and gesturing at us with his fist. They were scared of him. Joe needed to see how his behavior was affecting his body language and his health and his anger's impact on everyone he worked with.

”Workplace anger is costly to the employee, the company, and coworkers. Studies show that up to 42% of employee time is spent engaging in or trying to resolve conflict.  This results in wasted employee time, mistakes, stress, lower morale, hampered performance, and reduced profits and or service.

In 1993 the national Safe Workplace Institute released a study showing that workplace violence costs $4.2 billion each year, estimating over 111,000 violent incidents. Further, according to the Bureau of Justice Statistics, about 500,000 victims of violent crime in the workplace lose an estimated 1.8 million workdays each year.

Clearly, poorly handled anger, frustration and resentment will sabotage business productivity.

One solution for your workplace anger is to “Check In” on your behavior. Anger can be recognized by certain facial and body language cues. Notice what you are showing about your behavior.
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at http://PattiWood.net. Also check out the body language quiz on her YouTube Channel at http://youtube.com/user/bodylanguageexpert.

Why Men Look Angry and Women Look Happy


People are quicker to see anger on men's faces and happiness on women's. Is this research finding  a simple case of gender stereotyping, or something more deeply rooted? When I was conducting research on smiling my clients assumed that women always smiled more than men. Women do smile more than men, when they are in public. We like our women to smile that makes all of us men and women feel safe. There are more interesting insights in the following article by Beth Azar.

By Beth Azar
April 2007, Vol 38, No. 4
Print version: page 18

It might not be surprising that people find it easier to see men as angry and women as happy. Women do tend to be the nurturers and men--well--men do commit 80 to 90 percent of all violent crimes. More surprising, perhaps, is new research suggesting that the connection between men and anger and women and happiness goes deeper than these simple social stereotypes, regardless of how valid they are.

Our brains automatically link anger to men and happiness to women, even without the influence of gender stereotypes, indicate the findings of a series of experiments conducted by cognitive psychologist D. Vaughn Becker, PhD, of Arizona State University at the Polytechnic Campus, with colleagues Douglas T. Kenrick, PhD, Steven L. Neuberg, PhD, K.C. Blackwell and Dylan Smith, PhD. They even turned it around to show that people are more likely to think a face is masculine if it's making an angry expression and feminine if its expression is happy. In fact, their research, published in February's Journal of Personality and Social Psychology (Vol. 92, No. 2, pages 179-190), suggests that the cognitive processes that distinguish male and female may be co-mingled with those that distinguish anger from happiness, thereby leading to this perceptual bias.

Becker proposes that this bias may stem from our evolutionary past, when an angry man would have been one of the most dangerous characters around, and a nurturing, happy female might have been just the person to protect you from harm. Evolutionary psychologist Leda Cosmides, PhD, agrees.

"If it's more costly to make a mistake of not recognizing an angry man, you would expect the [perceptual] threshold to be set lower than for recognizing an angry female," says Cosmides, of the University of California, Santa Barbara (UCSB).

More than a stereotype

Becker first noticed that people find it easier to detect anger on men and happiness on women a couple years ago while working on his dissertation at Arizona State. He was testing whether viewing an angry or happy expression "primes" people to more quickly identify a subsequent angry or happy expression. Becker confirmed his initial hypothesis, but when he ran an additional analysis to test whether the gender of the person making the facial expression affected his results, he found that gender was, by far, the biggest predictor of how quickly and accurately people identified facial expressions.

Becker couldn't find any mention of this gender effect in the literature. So he set out to confirm that people more quickly link men to anger and women to happiness and figure out why that might be.

In the first of a series of studies, 38 undergraduate participants viewed pictures of faces displaying prototypical angry and happy expressions. They pressed "A" or "H" on a computer keyboard to indicate whether the expression was angry or happy, and the researchers recorded their reaction times. As expected, participants were quicker to label male faces "angry" and female faces "happy."

The researchers then used a version of the "Implicit Association Test" to uncover unconscious biases that study participants may have linking men to anger and women to happiness. The well-documented test allows researchers to examine the strength of connections between categories, which lead to unconscious stereotypes. Becker tested whether study participants unconsciously linked male names with angry words and female names with happy words. Most did.

However, 13 students showed the opposite association (male-happy, female-angry), implying that their unconscious gender stereotypes run counter to those of the general public. It was an ideal opportunity to determine whether gender stereotypes are at the heart of the emotion/gender bias. They weren't: Just like the main group of participants, this subgroup more quickly and accurately categorized male faces as angry and female faces as happy.

"While gender stereotypes clearly influence perception, the implicit association test results made us think the effect is not solely a function of stereotypes," says Becker.

Overlapping signals

Since gender stereotypes don't seem to be the culprit, Becker looked toward more deeply rooted causes.

For example, perhaps we see more men with angry faces--on television, in movies--than we see women with angry faces, so our brains are well practiced at recognizing an angry expression on a man. To investigate this possibility, one of the co-authors, Arizona State University graduate student K.C. Blackwell, suggested they flip the experiment around. Instead of asking people to identify facial expressions while the experimenters manipulated gender, they asked them to identify whether a face was male or female while manipulating facial expressions.

"While you can argue that the majority of angry faces we see are male, it's tough to argue that the majority of male faces we see are angry," says Becker. So, if the relationship between emotional expression and gender is simply a matter of how frequently we see anger on men and happiness on women, the effect should disappear when researchers flip around the question. What they found, on the contrary, was that people were faster to identify angry faces as male and happy faces as female.

To follow-up on this finding, they conducted another study in which they used computer graphics software to control not only the intensity of facial expressions, but also the masculinity and femininity of the facial features, creating faces that were just slightly masculine or feminine. As predicted, people were more likely to see the more masculine faces as angrier, even when they had slightly happier expressions than the more feminine faces.

These findings suggest that the brain begins to associate emotions and gender very early in the cognitive process, says Becker. One possible explanation is that the brain has an "angry male detection module" enabling fast and accurate detection of what would have been one of the most dangerous entities in our evolutionary past. But Becker thinks there's a more parsimonious explanation.

"I'm more inclined to think that we've got a situation where the signals for facial expressions and those for masculinity and femininity have merged over time," he says.

In particular, features of masculinity --such as a heavy brow and angular face--somewhat overlap with the anger expression, and those of femininity--roundness and soft features--overlap with the happiness expression.

To test this hypothesis, Becker and his colleagues used computer animation software to individually manipulate masculine and feminine facial features of expressively neutral faces. As predicted, a heavier brow caused participants to see faces as both more masculine and more angry, implying that the mental processes for determining masculinity and anger may be intertwined.

"These results make a lot of sense," says University of Pittsburgh behavioral anthropologist and facial expression researcher Karen Schmidt, PhD. "Faces have always had gender, so if we're always activating gender and affect at the same time then the processing is likely highly coordinated."

The paper raises new and interesting questions about gender, says UCSB postdoctoral student Aaron Sell, PhD, who studies the evolution of gender. "Specifically," he says, "why do male and female faces differ, and what is the nature of emotion detection?"

The data appear to suggest that the anger expression has evolved to make a face seem more masculine, says Sell. Even female faces may communicate anger more effectively the more masculine they appear, says Becker. Future studies will have to tackle questions about the intentions expressed by the angry face and why looking more male would be an evolutionary advantage in communicating these intentions.

"I see this article as opening the book on a new research topic more than having the final say on the issue," says Sell.
Beth Azar is a writer in Portland, Ore.


Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at http://PattiWood.net. Also check out the body language quiz on her YouTube Channel at http://youtube.com/user/bodylanguageexpert.

18 Attributes of Highly Effective Liars, Characteristics of a Good Liar


18 Attributes of Highly Effective Liars.
 Have your heard of Machiavellianism? It is, according to the Oxford English Dictionary, "the employment of cunning and duplicity in statecraft or in general conduct Niccolò Machiavelli might well have titled his 16th-century Dell’arte Della Guerra (" The Art of War ") as The Art of Lying, since verbal deception—mainly, how to get away with it—was so central to his political psychology. To say that the exquisitely light-of-tongue are "talented" is, of course, sure to be met with moral outrage. We place a social premium on the ability to ferret out other people’s lies, especially, as we’ve seen just this week in the news, when they may hide brutal and ugly crimes.
Still, there is something darkly fascinating about those skilled in verbal legerdemain. And at least one team of scientists, led by Dutch psychologist Aldert Vrij , believes that it has identified the precise ingredients of "good liars." These researchers outline the following 18 traits (pdf) that, if ever they were to coalesce in a perfect storm of a single perpetrator, would strain even seasoned interrogators’ lie-detection abilities:
(1) manipulativeness. "Machiavellians" are pragmatic liars who aren’t fearful or anxious. They are "scheming but not stupid," explain the authors. "In conversations, they tend to dominate, but they also seem relaxed, talented and confident."
(2) acting. Good actors make good liars; receptive audiences encourage confidence.
(3) expressiveness. Animated people create favorable first impressions, making liars seductive and their expressions distracting.
(4) physical attractiveness. Fair or unfair, pretty people are judged as being more honest than unattractive people.
(5) natural performers. These people can adapt to abrupt changes in the discourse with a convincing spontaneity.
(6) experience. Prior lying helps people manage familiar emotions, such as guilt and fear, which can “leak” behaviorally and tip off observers.
(7) confidence. Like anything else, believing in yourself is half the battle; you’ve got to believe in your ability to deceive others.
(8) emotional camouflage. Liars "mask their stark inclination to show the emotional expressions they truly feel" by feigning the opposite affect. So you might see a liar cry, or rage to "cover their deception.
(9) eloquence. Eloquent speakers confound listeners with word play and buy extra time to ponder a plausible answer by giving long-winded responses.
(10) well-preparedness. This minimizes fabrication on the spot, which is vulnerable to detection.
(11) unverifiable responding. Concealing information ("I honestly don’t remember") is preferable to a constructed lie because it cannot be disconfirmed.
(12) information frugality. Saying as little as possible in response to pointed questions makes it all the more difficult to confirm or disconfirm details.
(13) original thinking. Even meticulous liars can be thrown by the unexpected, so the ability to give original, convincing, non-scripted responses comes in handy.
(14) rapid thinking. Delays and verbal fillers ("ums" and "ahs") signal deception, so good liars are quick-witted, thinking fast on their feet.
(15) intelligence. Intelligence enables an efficient shouldering of the “cognitive load” imposed by lying, since there are many complex, simultaneously occurring demands associated with monitoring one’s own deceptiveness.
(16) good memory. Interrogators’ ears will prick at inconsistencies. A good memory allows a liar to remember details without tripping in their own fibs.
(17) truth adherence. Lies that "bend the truth" are generally more convincing, and require less cognitive effort, than those that involve fabricating an entire story.
(18) decoding. The ability to detect suspicion in the listener allows the liar to make the necessary adjustments, borrowing from strategies in the preceding skill set. Liars can be readers of body language.
Why give the criminals such helpful advice? The authors anticipated these concerns, clarifying that they hope this knowledge will assist interrogators, rather than those sitting on the other side of the table. Furthermore, "Undoubtedly," they write, "this [work] provides tips that liars could use to make their performance more convincing, but most characteristics we mentioned are inherent, and related to personality."
In other words, there’s still a certain, inimitable je ne sais quoi to the great deluders. And should you find yourself so burdened with this particular type of genius, perhaps, as Mark Twain offered:
… the wise thing is to train [yourself] to lie thoughtfully,
judiciously; to lie with a good object, and not an evil one; to lie
for others’ advantage, and not [y]our own; to lie healingly,
charitably, humanely, not cruelly, hurtfully, maliciously; to lie
gracefully and graciously, not awkwardly and clumsily; to lie firmly,
frankly, squarely, with head erect, not haltingly, tortuously, with
pusillanimous mien, as being ashamed of [y]our high calling.
Good advice from Samuel, as always.
Image: Niccolò Machiavelli by Santi di Tito, from Wikimedia Commons
About The Author: Want more Bering in Mind? Follow Jesse on Twitter @JesseBering, visit www.jessebering.com, or friend Jesse on Facebook. Jesse is the author of newly released book, The Belief Instinct: The Psychology of Souls, Destiny and the Meaning of Life (W. W. Norton).

Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at http://PattiWood.net. Also check out the body language quiz on her YouTube Channel at http://youtube.com/user/bodylanguageexpert.

First Impressions Do Count!

First impressions do count: Research shows made-to-measure suit makes you appear more confident, successful September 16, 2011 (PhysOrg.com) -- It’s often said that we make judgments about people in the first three seconds of seeing them. Now new research from the University of Hertfordshire, in collaboration with Mathieson & Brooke Tailors (M&BT), shows how much clothing influences these opinions. The study shows that wearing a made-to-measure suit, rather than an off-the-peg equivalent, positively affects the judgments people make in those first three seconds. google_protectAndRun("render_ads.js::google_render_ad", google_handleError, google_render_ad);Ads by GoogleVistage® Gets Results. - Successful CEOs become members to get better business results! - Vistage.com In the research, conducted by the University of Hertfordshire and led by Professors Karen Pine and Ben Fletcher of the School of Psychology, over 300 participants (males and females aged from 14 to 67) viewed a series of separate images of a man and a woman for just 3 seconds. They were then asked to make ‘snap judgements’ about the person in the picture. When the man in the picture wore a made-to-measure suit he made a more favourable impression than when he wore a very similar off-the-peg suit of the same colour. People judged him to be more confident, successful, flexible and a higher earner than the same man wearing a similar high street equivalent. The man’s face in the picture was blanked out so these different judgments arose purely from observing his attire. Commenting on the importance of first impressions David Brooke of M&BT, who started his visiting tailoring business in 2004, says, “This research shows that twice as many people will view you as confident, flexible and successful in the first three seconds of seeing you if you are wearing a made-to-measure suit. We have believed for years that first impressions are important and now we can prove it. A made-to-measure, as opposed to an off-the-peg suit, gives you more confidence and ultimately success.” Speaking of her team’s findings, Professor Karen Pine says; “This research is very important in our ongoing work to better understand the psychology of fashion. This study endorses, with real evidence, the popular view that we make up our minds about people within the first three seconds of seeing them although this view comes mainly from research using human faces. In our study people formed very different views of the same faceless man or woman, in the same position, when an apparently minor change was made to what they were wearing. The two suits worn by the man looked very similar at first glance, yet the subtle differences clearly made an impact. This is big news for the fashion industry and certainly highlights the importance of good tailoring.” The findings of the research do raise obvious questions about the affordability of made-to-measure versus off-the-peg, particularly in the current economic climate. David Brooke is keen to answer them; “A made-to-measure suit is undoubtedly more expensive than some high street suits, but does not need to break the bank. In fact, an M&BT made-to-measure suit is always better quality and lasts far longer than off-the-peg suits.” He continues, “A bespoke, or made-to-measure suit, in light of this research, must be seen as an investment in your career and an essential ingredient to your personal success.” The University of Hertfordshire will be publishing the research in a peer-reviewed journal. The executive summary and key findings can be found here: blogs.herts.ac.uk/research/ . Provided by University of Hertfordshire

Read more at: http://phys.org/news/2011-09-made-to-measure-confident-successful.html#jCp


Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at http://PattiWood.net. Also check out the body language quiz on her YouTube Channel at http://youtube.com/user/bodylanguageexpert.

Can a cool head help cure your insomnia tonight?


We are so stressed and sleep deprived. A new study indicates that a cool head may help us sleep. Subjects using a special cooled water cap helped them go to sleep more quickly and have a deeper nights sleep.

Until the cap comes out on the home shopping network I think I will try putting a gel sleep masks from the freezer on my head tonight and see if I wake up with my whole body feeling refreshed. I am hoping that this new study will lead to a simple cure for insomnia.


Can brain freeze cure insomnia?

Two sleep experts say they've devised a simple way to help insomniacs get some shuteye: Chilling their brains. Will that really work?

posted on June 15, 2011, at 11:45 AM



Sleep experts say a cool brain can help insomniacs get to sleep faster. Photo: Bloomimage/CorbisSEE ALL 22 PHOTOS

Good news for the 1 in 10 Americans afflicted with chronic insomnia: According to a new study, you might be able to forgo the sleeping pills, white noise machines, warm milk, hypnosis tapes, and other slumber strategies, and simply cool your forehead to lull yourself to sleep. University of Pittsburgh sleep experts Dr. Eric Nofzinger and Dr. Daniel Buysse reported to colleagues this week that a water-circulating cooling cap helped insomniacs doze off as easily as normal sleepers. Here, a brief guide:

What is this sleeping cap like?
The 24 test subjects — 12 with natural insomnia, 12 with no sleep problems — wore soft plastic caps outfitted with tubes carrying temperature-controlled water. They slept in a lab for two nights with no cap, two nights with the caps on a "neutral" setting of about 86 degrees Fahrenheit, two more with the caps set to 72 degrees, and a final two nights with 57-degree water cooling their heads. At the higher temperatures, the caps made no difference, but on the 57-degree nights, about three-quarters of the insomniacs said they slept much better.

How much did these caps help?
The cooling caps helped insomniacs sleep better than "normal" sleepers, apparently. The insomniacs fell asleep quicker — in 13 minutes, versus 16 minutes for the control group — and spent more of the night in slow-wave sleep, which is the deepest, most restorative sleep cycle. Both groups spent an average of 89 percent of their time in bed asleep.

Why do the caps work?
Researchers already knew that insomniacs are "hyper-aroused," with a higher level of activity in their prefrontal cortex. Nofzinger and Buysse hypothesized that "frontal cerebral thermal transfer," or cooling the scalp above that part of the brain, would slow the brain's metabolism and help insomniacs sleep better. This research appears to bear that out.

When will these miracle caps be available to buy?
Nofzinger will likely bring his invention to market, but only after more testing. The researchers don't foresee any safety problems — if the cap is too cold, people will just take it off. "But before crafting your own brain-cooling device, keep in mind that the research was conducted under controlled conditions on a small sample," cautions Marianne English at Discovery News. Also, while the caps promise greater success than sleeping pills and no side effects, there are some drawbacks. "Most of us don't find it pleasurable to have a cold head — and certainly not in bed," says British sleep consultant Neil Stanley.



Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at http://PattiWood.net. Also check out the body language quiz on her YouTube Channel at http://youtube.com/user/bodylanguageexpert.