Body Language Insights Mark Zuckerberg of Facebook's Testimony Before the Senate. Apology

This is a body language read I did for the Dow Jones news publication Moneyish on Mark Zuckerberg

Mark-zuckerbergs-body-language-during-his-senate-testimony-tells-us/

Here are my rough notes of my read including an analysis of his apology!

Body Language and apology analysis of  Mark Zuckerberg‘s testimony before Congress today for the meeting .
Forgive my voice to text these are my rough notes as I analyze Mark Zuckerberg‘s nonverbal cues during his testimony today.

I went back and watched his very first media interview where actually he seemed incredibly calm and slightly cocky especially as he talked about how users could enter their personal information at that time he thought sharing private information was the best aspect of the Facebook platform. It was quite dramatic how excited he was about that. Remember he thought it would help people find people to engage with socially and intellectually.

Fast forward to an interview several years ago and you start to see mouth window cues that show his anxiety in responding to certain questions about what Facebook does and about its privacy. In this interview he does what I have labelled tongue cleanses after he speaks. He sticks out his tongue and cleanses it with his teeth to show he’s not happy with what he just shared and that sometimes can be an indication that what he just said was not fully truthful. You also see him sweat in these more high stress interviews. And you start seeing him do a masking smile which actually looks like a grimace as he finishes sentences. The masking smile at the end of sentences indicates he’s not sure what he said is going down well. And just like the tongue cleanse it could be an indication that he doesn’t fully believe what he is saying they are scripted responses.

In the actual testimony before congress, I think what’s most interesting is that he’s even doing anxiety cues as he makes positive statements for example when he talks about growth he’s doing a masking smile so he’s not even sure as he says positive statements about his company whether Congress and the viewers are going to think that growth is a positive thing ... that’s interesting to me. The confidence in that first interview that I watched is gone today.

You may think he appears calm, but in his micro facial cues he shows extreme nervousness in the first hour of his testimony before the senate. I see an interesting mixture of anxiety and a little bit of anger. It seems the statements where he is showing anger or about what has happened that’s changed his worldview that others took the data and did bad things with it. It’s clear from his nonverbal cues as he talks about this that it makes him angry.

If you watch his nonverbal cues as he’s been introduced you’ll note that he looks down quite a bit. He actually looking towards his notes. This is a common nervousness cue that I coach my presentation, media and testamoney coachign cleints NOT to do. It happens when someone is nervous as people attach themselves to their notes when they are afraid of saying something wrong and or they are afraid they won't remember the right, prepared talking pointn.
He is also looking down a little bit in embarrassment as well. He is clearly uncomfortable.

You can see that anxiety in the tension around his mouth he gives a thin straight line trying to suppress his anxiety but the fact that his face is not relaxed and the lips aren’t turned up at the end slightly and a normal relaxed resting face indicate is his anxiety and fear.

Let me tell you what was interesting about his actual apology statement. I have a chapter in one of my books on how to give a proper apology and I read the nonverbal cues, and do content analysis of apology statements quite frequently for the media and I have been doing so for years. As you might guess
what I typically see is a "I have been caught, now I have to pretend I'm am sorry fake apology." Here Mark Zukerberg was honest. I see and hear a true apology. He gives an not just a proper apology statement but does so in a sincere painful to watch manner.

I coach my clients in situations that creepy fake apologies are worse than keeping quiet. What are some of the criteria for a true apology. First you need to say that your sorry for having done the deed. (Not the old, "I am sorry that you feel bad about what I did."
Zuckerberg says, "I’m sorry." and then he takes full responsibility even making the statement, "I own the company I am responsible for what happened.." and goes on to give details about what he did wrong. So his verbal communication his words lone are remarkable because they do with most people don’t do when they make apology statements!
Non verbally you can actually hear a break in his voice as he apologizes that para language. That is very difficult to fake. A consummate actor could do that, (he is not a consummate actor.)
You can't coach people to feel real pain. Here is something else that is unusual. He slows down slightly as he gives his apology statement is normal baseline communication is typically to give a very fast delivery inside of a sentence in this case he’s slows down his pace in the sentence. This pacing differance was proably coached. This is something I have actually coached my cleints to do.
But here is what you cant coach. Sincerity. The apology was effective. I think it immediately made people like him more. Again. He really did feel pain at what had happened and pain at his responsibility for it.

He had a lot of trouble making eye contact with his questionnaire in the first hour of his testimony. Something that is critical to making your answers sound real honest and conversational. I spend a lot of time in media and expert witness coaching working with clients on this. He eventually got that important turn taking down. Coaches often coach their clients to sip water or beverage to gain time and think of your answer and to simply calm down. But that can backfire on you as it did for Bill Clinton in the Monica Lewinski questioning. Its just plain akward being the only one drinking and having cameras record it. That has to be practiced over and over if your going to use that technique to gather your thoughts. It backfired on Zukerberg.

Though he has a lack of general affect that makes him look a bit like Data, his answers made him look so much more intelligent than most of the ill prepared senators.  He eventually began to look like the most credible person in the room! Even as he evaded direct questions! So interesting. 

Patti Wood, MA - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com.
     Here's What Mark Zukerberg's Body Language During his Senate Testimony Tell Us.

Hillary Clinton and Donald Trump's Body Language in Second Debate, Apology, Smiles and Lion Behavior

Check out the link below:

https://www.washingtonpost.com/graphics/politics/2016-election/second-debate-body-language/

By Kevin Uhrmacher and Lazaheir lecterns, Hillary Clinton and Donald Trump were able to roam the stage at Sunday night’s presidential debate. And while the spoken insults and accusations will provide much fodder for political analysts in the days ahead, we invited two body language experts to dissect the candidates’ nonverbal cues.Here’s a bit about the experts, whose lightly edited thoughts about the debate are below:David Givens, who is the director of the Center for Nonverbal Studies, a nonprofit research center in Spokane, Wash. Givens also contributed to this helpful dissection of Clinton and Trump’s body language before the debate.

Patti Wood, author of the book “SNAP: Making the Most of First Impressions, Body Language, and Charisma.” Wood has experience analyzing body language as it relates to anger, gender roles and apologies, which all proved helpful during the 90-minute spectacle.

The candidates walked out and, in a break with tradition, did not shake hands. Wood offered a thought about why it is so important. “A handshake … signals we are equals. Now we can come out fighting,” she wrote in an email Sunday night. The candidates did eventually shake hands, but not until the close of the debate.

‘He circles like a lion’: Trump declares his dominance

Looking to reverse his fortunes after a week on the defensive, Trump demanded attention with a display of aggressive sniffing, interruptions and emphatic pointing. But, compared with the last debate, “Donald was quite relaxed and calm,” Givens said.

“Trump came forth in full alpha-male mode,” The Post’s Karen Tumulty wrote after the debate. The experts agreed. Trump repeatedly pointed at Clinton as he lobbed accusations at her, a gesture Givens called “aggressive in all cultures.” He also compared Trump’s snorts with “a bull in attack mode.”

“I think the anger actually worked for him,” Wood suggested after the debate. “That’s his superpower.” For Trump, anger helps establish dominance and has a strong appeal, especially for disaffected voters, she said, adding that Americans are often drawn to the candidate who appears stronger.

Givens: “Trump’s constant pacing and restless movements around the stage attracted attention from Hillary's words, and visually disrespected her physical presence on the stage, as in ‘I am big, you are small.’ ” Wood: “He circles her during her turn. He is like a lion: going in with a biting attack, then keeping his attack energy going by continuing to move and circle.”

Givens: “Sitting is submissive; standing up is assertive. He paces [during her turn] to stay in motion, taking visual attention away from Clinton and her words. … His main message is ‘I am here, see me.’ “

Givens: “His manner of leaning hands and arms on the back of his chair as Hillary spoke was aggressive, too, as in a ‘broadside display’ of power. [It’s] common in the vertebrate world of males showing the biggest, widest parts of their bodies to intimidate rivals.”

Commenting on Trump’s ‘apology’ for the lewd 2005 video first reported by The Post on Oct. 7:

Wood: “Trump attacked Bill Clinton when he had a chance to apologize. A true apology does not include an attack.”Wood: “Clinton smiled as she began to respond to the Bill attack. [That] signals she was ready and confident. Her voice as she delivered was the strongest and angriest I have heard.”

Clinton stumbles on the smile

While Wood approved of Clinton’s performance overall, she said Clinton’s smile looked inappropriate. Both experts also thought Clinton looked comparatively weak when she sat as Trump spoke. Wood: “She stayed calm and even through most of the debates. His circling and staying close to her did not affect her, as scary as it looked to us.”

Givens: “Hillary addressed listeners sympathetically, with positive feelings and positive regard.”

Clinton reacts to Trump’s statement about using a special prosecutor to look into her “situation.” Reacting to Trump’s statements about her email scandal Trump criticizes Clinton saying she is “all talk” Both candidates react to a question asking for “one positive thing you respect in one another.”

Wood: “Because I've been analyzing her body language for a long time, I know her baseline … I think [the smile] was okay in the first debate [since] Trump rambled and had run-on sentences. [He] often did not make sense, so smiling seemed appropriate to communicate that she felt it was funny.”

The second debate was different, Wood said, because Trump spoke in more complete sentences and lobbed more serious accusations her way. This made it feel less natural for Clinton to crack a big smile.

[ An otherwise bitter debate actually ended with kindness between Trump and Clinton]

Advice for the next debate

Trump should hew closer to his second debate performance, where he was more consistent across the entire 90 minutes, Wood said.

For Clinton, she offered some counterintuitive advice: Continue to break the rules. This may sound familiar to people who have worked in a corporate setting, Wood said. “A powerful person often breaks the rules.” (Think of the boss who shows up late to meetings.)

If Trump continues to flout the debate guidelines in the Oct. 19 debate, but Clinton sticks to her allotted time, she could look weak by comparison. Wood said she should monitor Trump and continue to establish power by going over her time limits if necessary.

Was Trump’s Apology during the second debates / town hall meeting,real and sincere?

Trump’s Apology during the second debates / town hall meeting.

No not a sincere apology. In fact he labeled it permissible OK normal and acceptable by labeling it as locker room talk. He wanted that to stick in our minds and did so by vocally emphasizing it with over articulation and slowing down and repeating it. For recently married man to boast about assaulting women, and to boast to a newscaster speaks of an immense sense of entitlement and a lack of control. Most people are careful what they say in front of a reporter. Again he was not in a locker room with his pals he was in a news van with a reporter.

If a future leader says that this behavior is OK because it only goes on in locker rooms he is saying when men are in private its normal and ok to denigrate women. 

An apology is always interesting for what it says but also for what it does not say. He did not say that he had changed as a person. He did not say I respect and honor women and do not treat women that way now.

A real apology does not justify bad behavior by saying some other guy is worse than me.

Imagine saying, “Hey I robbed a liquor store and it was not big deal that guy robbed stores too.”

Check out my post, "The Proper Way to Apologize"

Patti Wood, MA, The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com.
     

The Proper Way to Apologize To Friends, Family, Co-workers and Customers

The Proper Way to Apologize

To Friends, Family, Co-workers and Customers

By Patti Wood Professional Speaker and Trainer

We all make mistakes. Often when we have made a mistake we feel uncomfortable dealing with it.  You first need to clarify in your mind what went wrong. Was it a simple error? Did you not realize it at the time, or did you know and hope you would not get caught? Is it something you feel bad about? Is it something that is likely to occur again? And think about its effect. Was it no big deal shoulder shrugs for the person or was it a heartbreaking mistake. You can't apologize effectively if you don't know what you are apologizing for?  When you examine the mistake follow these rules step-by-step for an apology that takes the pain out of the process for you and lightens the pain of the offended party. The best way to apologize is face-to-face with the person but you can use some of these steps to form an apology letter as well.

Step One - Communicate your apology as soon as possible. Waiting to let some time pass is a great strategy when you’re a gardener waiting for your seeds to grow, but delay allows weeds to grow larger in a garden and bad situations to grow worse in our relationships. Dissonance makes people uncomfortable, so your friend who is upset with you taking a phone call during your lunch, or a customer upset that they waited too long will not remember the good behavior they will emphasize the bad and research shows it will actually grow in severity in their minds.

Step Two -Let go of your desire to win, be right, or make excuses. The Myers Briggs Personality test say there are two types of arguers, Thinkers who think the most important thing in the world is to be right and Feelers who feel it is the most important thing in the world to be liked. If you’re the “I want to be liked” person you may avoid apologizing to save embarrassment or hurting feelings. If you’re the “I am always right” person most of the time it’s not about winning or losing, it is about keeping and or maintaining a relationship.

Step Three - apologize. – You can say, “I apologize,” or “I am sorry.” Or my personal favorite, “I am sorry, I messed up.”

Step Four - Keep the message clear of “buts” and excuses. In order to sound professional you must keep your message clear and free of the “buts” So don’t say, “I’m sorry, but I had to take that phone call it was really important.”  Stay clear of the blame game. “I am sorry, but it’s not really my fault, my boss…”  You might think, “But sometimes it’s not my fault.”  It doesn’t matter who’s to blame; apologize anyway without giving an excuse. If you’re apologizing to a customer you know you are a representative of your company and therefore you have a responsibility to see that things go well. In all your relationships your willingness to be accountable will insure that you are seen as a responsible, mature individual.  If you start making excuses, you may start an argument. If you choose to be agreeable an argument is not possible.

Step Five - If there is an excuse use this magic phrasing. “I am sorry, I messed up, there is a reason and I would like to talk to you about it at some point but the most important thing for you to know now is that I am sorry.”  If the person is calm and rational they will immediately ask you the reason. If they are emotional, angry and upset, they are not ready to hear it and have a discussion about it, and could probably care less, but you have left an opening to talk about it later if you need to. If you absolutely must make an excuse right now for goodness sakes make the excuse briefer than your apology and whether writing an excuse or giving it face-to-face, follow it with another statement of apology.

Step Six - Make sure your voice, facial expressions and body language are sending the same message as your words. If you are not feeling respectful, your tone will tell the tale. When your word message and your nonverbal message disagree, people will always believe your nonverbal message is the true message that comments your honest emotions. If your voice is sarcastic in your message you are wasting your breath to apologize. You must apologize with complete sincerity without any subtle eye- rolls or exasperated looks or even looking away slightly. Anybody who has a teenager in their home knows the difference between a smart mouth apology and a real apology.

Step Seven - Sympathize. This is especially important if the person is emotional. If someone is emotional they will keep emoting till they feel heard and understood. Case in point, an angry customer will get angrier until they know you get their pain. Empathize.  Let the person know that you can identify with his feelings.  For example, “I understand you’re very frustrated about receiving a faulty product or poor service.  I would be frustrated to.”  When someone feels heard they don’t have to keep talking! Their feelings have been validated. You can also assure them that you did not mean them harm. For example, “I did not mean to offend you with that comment.”

Step Eight - Accept responsibility for the situation. You’re an adult. You cannot blame mommy. Be accountable. If you’re not going to be accountable do not apologize just to say you did.  If you are willing let the person know that you intend to do whatever it takes to make things right. You can’t help what has already happened, but you will come up with a solution to the problem. Or if you’re in a business situation you will find someone who can. When I suggest you take responsibility I mean, you accept it. Do not say, “We are sorry.” Instead say, “I am sorry.”

Step Nine - Show your regret. Just as I said people will complain till they see you get there pain, some people will not fully accept an apology unless they know you have suffered too. I don’t mean that meanly, just know that pain for pain can make a conflict disappear. Come right out and say you are sorry or ashamed. “I felt bad the minute I said that. I'm ashamed of myself.”

Step Ten - Take the heat. This is the toughest part. After you say you’re sorry you need to stop and listen to hear the person share their pain and anger.

Step Eleven - Repair the damage. To be complete, an apology must correct the injury. If you damaged someone's property, offer to fix it. If the damage isn't so obvious, ask “What can I do to make it up to you? There may be nothing concrete you can do, but the offer must be sincere. “I'll try to keep my mouth shut in the future. Meantime, let me buy you a cup of coffee. “Another way to repair the damage is to send a note or a small gift.

Step Twelve - Take action. For your apology to be complete you need to do something to repair or fix the injury. Decide what you can do and tell the person. If you won’t be late next time, if you will no longer take cell phone calls at dinner, if you will replace the defective or incorrect product as quickly as possible. Try to avoid the word “try” in your repair step. I have a pet peeve about the word try. I think it makes the user sound like a teenager, “I’ll try not to be late.” Sounds in a teenage vernacular, lame.  If you don’t know what to do, if there is nothing obviously concrete for you to do or you’re not sure what you thought of is enough ask, “What can I do to make this up to you.” If you’re dealing with a customer, you can offer a bonus of some sort or waive fees if possible. It doesn’t hurt to offer friends and family a bonus as well.

Following these steps can soften a hurt. And know that it never hurts to send flowers!!

Patti Wood, MA, The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com.

     

Was Jian Ghomeshi Truly Apologetic in his Apology Statement?

Was Jian Ghomeshi Truly Apologetic in his Apology Statement?

I did a radio interview On Corus Radio Toronto analyzing the content of Jian Ghomeshi statement.

My insights below:

Look below at the apology statement of Jian Ghomeshi in its written version.  It’s a very extensive apology that goes into a great deal of detail about what he did wrong and its effect and into how much he has learned. I can say that I have been analyzing apology statements for many years and I have never seen this level of detail and introspection. I would have liked him to repeat the apology and say, “I am so sorry.” But other than that the content analysis, which is part of a deception/credibility analysis of the content of his apology shows he has thought about this a great deal and that he has come to a new perspective on his past behavior which is a deeper apology that just saying, “ I apologize.” Count the number of times he says, “I” in the four paragraphs and see how much of the apology is about his status, his feelings and his reflection and you can see that he is highly self-focused. Not the best thing for an apology statement, but pretty standard among politicians and star athletes. 

Moments ago at Old City Hall, as part of a peace bond hearing that resulted in his last sexual assault charge being withdrawn, Jian Ghomeshi read his first public statement since October 2014. The text below was copied from a written version of the statement, not transcribed from an audio recording of Ghomeshi’s speech.

I want to apologize to [the complainant, Kathryn] Borel for my behaviour toward her in the workplace. In the last 18 months, I have spent a great deal of time reflecting on this incident and the difficulties I caused Ms. Borel, and I have had to come to terms with my own deep regret and embarrassment.

I enjoyed a position of privilege in my job at the CBC as the host of a program I loved. I was a person in a position of authority and leadership, and I did not show the respect that I should have to Ms. Borel. I did not always lead by example and I failed to understand and truly appreciate the impact of my conduct on Ms. Borel’s work environment. That conduct in the workplace was sexually inappropriate. I realize that there is no way for me to know the full impact on her personally and professionally.

I now recognize that I crossed boundaries inappropriately. A workplace should not have any sexualized tone. I failed to understand how my words and actions would put a co-worker who was younger than me, and in a junior position to mine, in an uncomfortable place. I did not appreciate the damage that I caused, and I recognize that no workplace friendship or creative environment excuses this sort of behaviour, especially when there is a power imbalance as there was with Ms. Borel. This incident was thoughtless and I was insensitive to her perspective and how demeaning my conduct was towards her. I understand this now. This is a challenging business to be in and I did not need to make it more difficult for Ms. Borel. The past 18 months have been an education for me. I have reflected deeply and have been working hard to address the attitudes that led me, at the time, to think that this was acceptable.

I apologize to my family for letting them down and in particular for the impact that all of this has had on my dear mother and sister. I apologize for the burden my actions have placed on those dear friends who have stood by me throughout this difficult time. I regret my behaviour at work with all of my heart and I hope that I can find forgiveness from those for whom my action took such a toll.

Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com. Also check out Patti's YouTube channel at http://youtube.com/user/bodylanguageexpert.

Body Language Read of Russian tennis player Maria Sharapova on Doping, Is She Llying? Did She Know.

Body Language Read of the Apology Statement Deception of Russian tennis player Maria Sharapova to make ‘major announcement’ Yes, she is lying.

https://www.youtube.com/watch?v=_u5Jkaho3Qw&feature=youtu.be

She takes long confident steps to the lectern (not podium as that is what someone stands on.) Her head comes down slightly and she turns her head and body away from the audience and she does a small self-comforting rock back and forth as she faces the lectern. This combination of spontaneous, unplanned cues shows that initially she wanted to look confident and righteous, but is overcome by the event.  

The unfolding of her notes on the piece of paper looked very staged oddly staged to look offhand as if there was not an entire team of people telling her how to respond to this discovery. But the way she rested her folded hands for a moment and then looked up shyly and talked in a low tone of voice, again looked, at this point, more planned and rehearsed to look humble and contrite. She touches her hair and throws her hair back in a nervous way showing a concern about how she looks to the audience.

When she says, “I received a notice that I had failed a drug test …” her mouth becomes dry and she struggles to say it as she is still shocked. Interesting that when she says, “I did fail the test and I take full responsibility for it”  her volume goes up significantly and she says in clipped way, “I take FULL..” then her volume goes down and she tries to swallow in the words and speeds up the message as she says, “…for responsibility for it.” She wanted to sound like she is taking responsibility but the end of her sentence and her head down not looking at the camera shows she clearly does NOT. It’s not shame, her posture is erect and she merely does not fully own her apology.

As she says, “…given by my doctor, my family doctor.” Look how her left arm is folded and wrapped around her right to form a castle wall of protection from her stomach. This is an absolutely understandable comfort cue.  The wording with the cues is interesting, the doctor gave her the medication. She does not say, her doctor prescribed it or that she took it, but puts the "owness" on him for “giving it to her.” Odd that she never “Googled” it. As she would have seen a few lines down in the description its performance enhancing effects as she said, “it also has a name of meldonium,” she says, “I did not know.” Though the drug she was taking has many side effects and she would have had to be informed of them and she was taking it for 10 years.

Her message choice also seems off when she says, “She was given the medication for health issues that she WAS having in 2006...” as she was still taking the medication 10 years later. When the wording is as odd and as carefully worded that it gives a strong indication of message manipulated to deceive.

She smiles as she says, “I don’t want to end my career this way.” Since this is the first time she gives a true smile and the way her eyes flirt and dance and her head moves as she says it I don’t believe it is a nervous smile… I think she believes she still has a career that she is too big to suffer this loss. This humor and playfulness continues as she says, “I know many of you thought that I would be announcing my retirement.” She actually smiles and tilts her head and flirts again as if she is thinking, “Ha, I fooled you, and I have the upper hand here.” And continues as she makes a joke about the, “fairly ugly carpet.” As a media coach, I was appalled that she chose to be playful and make a rude comment when she has cheated other honest athletes who worked very hard and made sacrifices for their sport.

From her delivery and word choice I think she knew exactly what she was doing and she thinks she will win out over this discovery.

Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com. Also check out Patti's YouTube channel at http://youtube.com/user/bodylanguageexpert.

Body Language and Deception Analysis of Brian Williams Apology Statement. Letterman.

Body Language and Deception Analysis of Brain Williams’

Apology Statement Letterman

Apology Video https://www.youtube.com/watch?v=33RSg9CBtUY

Williams certainly wanted to get through the apology as quickly as possible. Perhaps, because this time, he was hit by real “ground fire’ criticism from the public and the media. Time is a nonverbal communicator. Rushing through the apology shows his desire to distance himself from his guilt and get on with things rather than sincere remorse.
"I said I was in the aircraft that was hit… I was instead…” Newscasters often use the words, “rather” and “instead” when they have made a word or phrasing blunder in their news story. This was more than a misspoken word. This was a lie. If an actor had lied we would think, bad boy. This is however a news correspondent whose words we rely on for the truth of what is going on in the world.
He then goes on to give the “excuse” that the story was, “a bungled attempt to thank one special veteran…” I watched him tell the story on Letterman 6 times, and it was not a story of thanks to one special veteran. A content analysis of it instead categorizes it as a comic, “I had a bad night in Vegas” variety story. He does mention that one soldier was hit in the ear when he told the story on Letterman and he touches his ear after he says that showing he distances himself from that soldier and his injury and did not feel the pain that soldier had in that moment. Yes, he is a journalist and he is trained to distance himself, but if someone was being projected as the hero of the story it was him. Watch as he tells it how Letterman leans forward and goes, “Wow.”
As he says, “I hope they know they have my greatest respect and also now my apology” watch how his head goes down and his eyes close and his voice goes unusually soft and faint as he says the word, “apology.” I would like to say this is normal shamed behavior. But, I will say, it shows embarrassment. I would have liked to have seen him look in the camera and say, “I messed up and I am truly sorry.” He should have said, “What I did was to claim pain and hardship that was not mine to claim.”  Instead his pride overrides what should have been true humbleness. Brian Williams rushes through the content with body language that does not show he is truly contrite.

The link to the ibtimes article I did http://www.ibtimes.com/pulse/did-brian-williams-lie-about-iraq-war-body-language-expert-weighs-his-helicopter-1808334  

Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com. Also check out Patti's YouTube channel at http://youtube.com/user/bodylanguageexpert.

Lance Armstrong's Body Language During His Apology Statement Interview with Oprah

Patti just did an interview with OutsideMag.com on what to look for in the body language of Lance Armstrong tonight and she will be reading the body language of Lance Armstrong during his interview tonight with Oprah.  Check back tomorrow to get all Patti's insights!  Also, click the link below to read Patti's interview with Outsidemag.com!

http://www.outsideonline.com/outdoor-adventure/biking/road-biking/Countdown-to-the-Lance-Armstrong-Oprah-Confession-Updates-Analysis.html?page=all

Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com. Also check out Patti's YouTube channel at http://youtube.com/user/bodylanguageexpert.

George Zimmerman's Body Language - What Does It Reveal?

Patti was interviewed on HLN recently to analyze the body language of George Zimmerman's apology.  Check the YouTube link below to hear her comments!

http://www.youtube.com/watch?v=BkmPdSexnA4

Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at http://PattiWood.net. Also check out the body language quiz on her YouTube Channel at http://youtube.com/user/bodylanguageexpert.