I spoke recently to 100 CEOs of the country’s top restaurant
chains and they are dealing with customers that no longer want to go out to
dinner and talk, they want dinner delivered to them at home so they can stay in
their jammies. And my retail clients are dealing with people that are shopping
in their jammies.
And now Sephora has a new basket concept. Take the black hand basket rather than the red one at their store and shop and no salesperson will bother you. I find the nonverbal, “Be Silent and Don’t Look at me!” desire fascinating.
On one hand my corporate audiences are saying their employees don’t know how to communicate with each other and hire me to help. And companies hire me to do one-on-one coaching with top executives in line for promotion that need to improve their face-to-face interactions. But as part of that coaching I send them out into the real world and have them engage in small talk. There is a bit of mismatch our desire to improve our communication and the knowledge that you can now order dinner without leaving the house! Now you can order a coffee on your phone and get it without having to talk to anybody at coffee shops and now shop for makeup without face-to-face interaction!!! The world is changing so rapidly!!
And now Sephora has a new basket concept. Take the black hand basket rather than the red one at their store and shop and no salesperson will bother you. I find the nonverbal, “Be Silent and Don’t Look at me!” desire fascinating.
On one hand my corporate audiences are saying their employees don’t know how to communicate with each other and hire me to help. And companies hire me to do one-on-one coaching with top executives in line for promotion that need to improve their face-to-face interactions. But as part of that coaching I send them out into the real world and have them engage in small talk. There is a bit of mismatch our desire to improve our communication and the knowledge that you can now order dinner without leaving the house! Now you can order a coffee on your phone and get it without having to talk to anybody at coffee shops and now shop for makeup without face-to-face interaction!!! The world is changing so rapidly!!
