When I was on my last trip my wonderful assistant Dorothy took a book that came in the mail and placed it on the stack of books on my desk in the right hand corner. It is my “to read or still processing my learning pile of books.”
Today, back in my office after three intense weeks on the road I glanced to see at what new treat awaited me. On top of “Enchantment,” “A Sense of Urgency,” “Happiness” and “Girl with the Dragon Tattoo” was a new book titled “Wait Until Tomorrow.” “Wait Until Tomorrow” is a memoir written by my friend of over twenty-five years, Pat MacEnulty. I looked again at the titles of the books that Pat’s book sat on top of. The other titles seemed to echo the journey of Pat’s life. The journey that made it important for her to think when things get hard, terrifying or seemingly unbearable, wait until tomorrow because something wonderful can happen. The book is Pat’s journey as a daughter and a mother. A daughter taken care of by her mother, a mother taking care of her daughter and the recent years, very difficult ones for her as a daughter taking care of her elderly mother.
I opened Pat’s book and started reading. I had read the book a year ago in draft form, but I knew Pat had made many changes. After reading just the introduction and the first two chapters I knew it was an extraordinary book. In fact, I want every woman I know to read it. I want to shout from the rooftops and sing it from the mountains like the Julie Andrews spinning arms out stretched singing, “The Sound of Music.” The pages of this book are alive with the sound of Pat’s love of her mother and her daughter. They are alive with her talent. Pat is the ultimate cool person. So to use her vernacular “Man” she can write. I am so blessed to know Pat.
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at http://PattiWood.net. Also check out the body language quiz on her YouTube Channel at http://youtube.com/user/bodylanguageexpert.
Showing posts with label caring concern. Show all posts
Showing posts with label caring concern. Show all posts
Patient Relations Relating Patiently - Showing Caring Concern
Patient Relations Relating Patiently
Showing Caring Concern
Through Nonverbal Communication and Body Language
By Patti A. Wood MA, CSP
• Do you want to use the power of the first impressions to pick up information about your patient’s personality as quickly as possible?
• Would you like to know three nonverbal ways to hear a patient’s true needs?
Would you like two simple ways to show caring concern to every patient?
• Have you ever wondered what a patient was thinking but not saying?
• Do you know the secret differences between the way males and female patients share their concerns and symptoms?
• Do you want to easily gain the eyes and attention of your patients?
• Have you wanted to establish rapport quickly and easily to make your patient immediately at ease?
• Do you want to know two things to do when someone isn't listening to you?
Would you like three simple ways to show caring concern to every patient?
If you answered YES to any of these questions, this program will fulfill your needs through practice, discussion, and one-on-one coaching. You'll develop awareness to give you the competitive edge!
The best way to hold your hands to show you are being honest with a patient
How tongue lip and mouth movements reveal deceit
The difference between a real smile and a masking smile
What part of the body is the most "honest?"
How to read pauses in a patient’s responses
How space and territory changes affect a patient’s comfort level
How the heart and other body windows hide of reveal emotions
How to question a patient to get the most honest and revealing answers
Knee-crossing and brain function
Gesturing for increased verbal ability
Noticing the palms as a lie detector
Forming a clear message with your body language
Reading the full nonverbal sentence
Communicating clearly and effectively nonverbally with other medical professionals
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at http://pattiwood.net/. Also check out the body language quiz on her YouTube Channel at http://youtube.com/user/bodylanguageexpert.
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