Patti was recently quoted in the Wall Street Journal to discuss the training she did for Affinia Hotels. All the employees from all the Affinia Hotels from the housekeeping staff to the owner of the hotel chain attended Patti's body language and customer service training last year. The Wall Street Journal interviewed the employees and the guests about the impact of the training on their comfort in their interactions. Click the link below to read the article.
Wall Street Journal - April 12, 2012
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at http://pattiwood.net/. Also check out the body language quiz on her YouTube Channel at http://youtube.com/user/bodylanguageexpert.
Showing posts with label body language and customer service. Show all posts
Showing posts with label body language and customer service. Show all posts
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