ScienceDaily (Oct. 19, 2012) — New neuroscience research is confirming an old adage about the power of a handshake: strangers do form a better impression of those who proffer their hand in greeting.
http://www.sciencedaily.com/releases/2012/10/121019141300.htm
For tips on handshakes from my new book "SNAP, Making the Most of First Impression, Body Language and Charisma, go to the website at http://www.snapfirstimpressions.com/chapter-3.html
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com. Also check out Patti's YouTube channel at http://youtube.com/user/bodylanguageexpert.
Search This Blog
Was Robert Pattinson's Body Language Rude?
Below are Patti's insights for HollywoodLife on the body language of Robert Pattinson's during a recent interview in Sydney where he had just landed for the Breaking Dawn Part 2 All Around the World fan event.
Check out the actual interview!
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com. Also check out Patti's YouTube channel at http://youtube.com/user/bodylanguageexpert.
Patti's Insights:
The hand to head photo. He is not out of it. He still has the
energy to look at the camera. Notice the slightly protruding pursed lips,
that indicate he has something to say, combine that with the rest of the
gesture cluster, the red eyes, lowered eyelids, lowered head in hand and it
means he is tired of having to keep how he is really feeling in.
Hand to head. What he is thinking and feeling and keeping inside
hurts, as you can tell by the scratching claw like hold to the head. He knows
he needs to be on for the camera but he feels he needs to protect himself
notice the hand and arm across the crotch with this fingers cupped inward, this
particular blocking behavior shows that he needs show protection of his sexual
feelings but not totally closed down.
Check out the actual interview!
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com. Also check out Patti's YouTube channel at http://youtube.com/user/bodylanguageexpert.
Kristen Stewart's Self-Comforting Body Language
Patti weighed in on Kristen Stewart's body language during her live interview on Oct. 18 discussing the new Balenciaga fragrance for HollywoodLife.com.
Check the link below to read Patti's comments!
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com. Also check out Patti's YouTube channel at http://youtube.com/user/bodylanguageexpert.
Check the link below to read Patti's comments!
View the full interview below:
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com. Also check out Patti's YouTube channel at http://youtube.com/user/bodylanguageexpert.
Obama v Romney: Their debating styles
Click the link below to read Patti's analysis of the debating styles of Obama vs. Romey for the BBC US & Canada during the 2nd Presidential debate.
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com. Also check out Patti's YouTube channel at http://youtube.com/user/bodylanguageexpert.
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com. Also check out Patti's YouTube channel at http://youtube.com/user/bodylanguageexpert.
Patti's Insights on the 2nd Presidential Debate on Americas Radio Network
http://www.americasradionewsnetwork.com/body-language-expert-patti-wood-analyzes-second-presidential-debate
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com. Also check out Patti's YouTube channel at http://youtube.com/user/bodylanguageexpert.
Patti's Insights on the 2nd Presidential Debate - October 16, 2012
Shake with a one, two and three.
Obama and Romney circled and spared
one another in last night’s Town Hall Meeting battle of the body language.
Romney jumped up out of his chair and
ran to the front to answer the first question leaving President Obama sitting
in his chair behind Romney making Obama look less powerful and ready to take
action for the country.
Body language and Paralanguage (the
nuances of the voice) affect the voter’s perception of first impression factors
such as Credibility, Likeability, Attractiveness and Power. This opening made
Romney win on Power.
Romney obviously
was coached to smile as much as possible.
Romney has been practicing his smile.
Romney also did a good job of answering
the first questions.
Did you see how Romney jumped out of that chair to answer the
first question?
Interesting gestures being cut off on CNN.
Long answer - Romney is starting with a loud whisper.
2014 lots
of smiling
Obama is using his big
booming voice. It does not work when he
is answering the first question. He is not
personal enough.
The resting face on Romney is a big smile. Very interesting
change. He really has been working on it. He has been coached to smile whenever
he can to counter that angry demeanor he had last time.
Romney faces toward Obama to engage about Detroit bankruptcy.
Obama’s energy is good but didn’t like that he turned around and
walked away after his Detroit answer. He can‘t turn his body language on and
off. He has to stay engaged. Body language of a battle.
Watching Obama bring up his gestures. He is doing some great
grabbing motions. It looks good. High and above the heart looks positive and
winning.
Governor Romney is doing pushing down and away motion when he
talks about Obama’s policies.
Romney knows how to do battle body language.
Romney is doing the counting with his fingers gesture as he talks
about what he will do that I suggested today in my interview with the AP news
wire. That was what he needed to do to
look like he had steps in mind.
Obama does a great, but too brief engagement in battle with Romney
as he talks about Romney closing coal plant.
Think Obama does a great job with government owned lands for oil
and gas. But then it goes to battle and Obama losses. Obama starts to interrupt
and then backs down. Visually Romney is nice striking out with his hand and
arm.
“What I want to do is create an economy that is strong” and Obama
uses his strong, loud voice.
Romney is relentless. He
ignores the rules on the wind power.
Obama even retreats, sits down
and his head came down as he says he is used to being interrupted. That is not powerful body language.
Obama is making some sour faces on deductions. He is seething and holds a tight smile as he
and his body is bouncing slightly showing he wants to be out of his chair
answering.
Taxes Middle class families - he gestures with an interesting,
reaching out, patting down motion that shows we can be hopeful but the taxes
will come down. Great power and forward
movement and gesture as he talks about his philosophy about taxes,
Romney speaks on taxes - he does his nice, soft but loud voice his
five point plan he counts again. That works for him.
Tax cut they are both smiling with their chins up. Oh my gosh they
are matching each other What a great screen grab they are equal in battle power
in that moment and they feel it. (About 25 minutes in)
Romany is doing his smarmy TV preacher smirk like smile as Obama
talks about tax rates.
Romany does this gesture sweeping his left arm back to show how
his discounts Obama.
Romney looks so rude.
Female’s 72 percent of what males counterparts earn. Finally got a nice story in. She didn’t
complain he does a tongue eraser that makes me think she did complain.
Woman increasingly the bread winners but didn’t answer the
question.
60 billion dollars going to banks for Pell grants.
Both Romney and Obama are gesturing a lot more than in the other debates.
I am now so engaged I don’t want to stop watching to Type. That
indicates the energy, passion, movement is intense.
Biggest difference from Bush.
Last contraceptive care.
Changes his mind.
Romney getting his say in at the top of his response and Obama
sitting there and letting him makes Obama look less powerful. Siting and
standing so interesting nonverbally.
Small business plans - Obama needs to gesture back and pat down
motions to Romney not gesture toward the audience.
Earn my vote question -
Needed more energy and smile and upward movement to look hopeful and positive.
Illegal immigrants - The camera on the listening Obama is shaking.
That makes Obama look bad, like he is shaking.
I like how both candidates
are.
Obama goes back to his chair with his head down.
Romney uses a fencing move at the retreating Obama and Romney insists
on having the last word. It looks and sounds like he wins the round but he has
to have the last word in the round.
In the pension battle Obama
loses. I do like that he stood but Obama
looks at the moderator to “save him” and fight for him. The limbic brain of the
viewer wants to vote for a president that looks like he can stand his ground
and win.
Kerry Ladka, Libya state department, shows his disrespect for the
president.
Obama stuttered his answer.
Obama stuttered his answer.
“When it comes to National security I mean what I say” the
president did some rapid blinking that leads me to believe he doubts that
rather than he means what he says.
Romney’s voice is very passionate in his response on this
question. The day after the attack his fist down to those who committed this
crime and his lips show he is holding his emotions.
The battle of the rose garden was so intense I wanted to leave the
room where I was watching the TV.
Closing
Romney – “government does
not create jobs.” Romney goes up not on
his turn to disagree with the president.
He is not just rude but made me feel he was ready to hit Obama. He went
in to disrespectfully close space.
“Promises failed to deliver” was strong for Romney.
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com. Also check out Patti's YouTube channel at http://youtube.com/user/bodylanguageexpert.
Biden Won the Vice Presidential Debates with Ryan by Using Bully Body Language
Biden won the Vice Presidential Debates with Ryan by
Using Bully Body Language. Body Language Expert's insights on the debates:
Vice President Biden
won the debate with Ryan by using bully body language. Biden’s strong, low baritone voice made him
appear authoritative. His large and often downward sweeping gestures as well as his use of
fist and holding a weapon like pen in his hand made him look like he was beating Congressman Ryan
down. In addition his looks of derision, disrespect sneering, smiling and
shaking his head and rolling his eyes up , and later in the debate open
hostility as he responded to Ryan’s
answers, as well as Biden’s lack of eye contact with Ryan made him look
like he was stronger and energetic. If you look at my blog on what I was
looking for I was interested to see how Biden would deal with the age
difference. Energy and fierceness were his techniques. Democrats
were eager for Biden to show the spark of energy and passion the president
lacked, he did so.
Though many times he was rude, disrespectful and
interrupted. The way he looked at Ryan with disbelief of his
foolishness. Romney won the last debate
being stronger, louder and longer,
interrupting and more passionate.
Biden is winning so far using Romney’s technique.
Ryan’s answers were steady and fact filled. His pulled back body language may appeal to the conservative right. I
did like Ryan’s verbal response later in the debate to all the interruptions
“I know you’re under a lot of duress to make up for lost ground, but I think
people would be better served if we don’t interrupt each other,” But, nonverbally
Ryan should have said this earlier (timing is nonverbal communicator) and perhaps if he had said it earlier and a bit
more playfully it could have worked. But Biden was roaring by then so Ryan
ended up sounding and looking like he was the nerd that was getting beat
up by the bully standing with a bloody nose and trying to appeal to the bully's
logic. We did feel sorry for Ryan we saw
him as by far the nicer person, but he was rolled over by Biden.
Here are my rough notes from the beginning
Ryan walked toward Biden and did the politician handshake.
Ryan took a sip of water to start.
Biden on first question flat suppressed he was smiling
before the question.
Biden had a strong opening and said, "We will find whoever did this.. "while pointing holding pen.
Terrorist points again.
Steady hand and clear visions.Ryan’s voice (paralanguage) is higher, squeaky and less “presidential” so when he said, “we mourn the loss of …” sounded less powerful.
As he said, ‘We owe a great debt of gratitude to our veterans” Ryan had great vocal emphasis on the word great. His paralanguage and facial expression were in synch the statement was warm wonderful and powerful.
Ryan’s downward pinch gesture not strong enough when
talking about deaths at embassy.
Biden’s Response,
“That’s a bunch of Malarkey.” Great vocal power, deep baritone. Sounds
like the ALPHA. He gestures again with
the pointed finger and pen. I think this was a coached gesture to make him
look more forceful and unapologetic.
Biden had strong, downward sweeping gestures. As he rebutted on security.
Very strong. Ryan’s response to question about soldiers burning and urinating - He hesitated vocally and did not answer strongly and forcefully. His body didn’t go forward nor did he gesture strongly enough. I think the word urinate affected his ability to repeat the question. (a technique to respond in debates to give him time.)
Ryan, now he is stronger on watered down sanctions.
Biden is interesting
he his look of incredulous Think this technique of looking and speaking in
response to Ryan’s answer is
Great hands together as he talks about the inability to
create nuclear weapon.
Biden gave strong downward striking gesture, What the Iatola
sees. We will not allow the
They don’t have a weapon to put it in. Great gestures so
certain and sharp.
Jobs,
Ryan is looking at Biden with interest he is taking notes (
or faking notes)
Ohhh cool gesture of Biden
He is leaning forward Biden is moving. He is more forward
and certain in his response to question about Jobs.
Ryan does not respond well to Bidens interruption of his
comment about jobs. Ryan pulls his head
back, mouth goes puckered and nose wrinkles and sniffs. His pinched point down gesture again is not
powerful enough.
Biden is very strong, He sounds credible because his
gestures and movement and expressions are feel show say. The expansive gestures and movement. and
loudness of his voice, movement and face make him look and sound more
passionate than Ryan. Actually passionate rather than Ryan's clipped speech and
quick little movements are more left brain and logical. Biden sounds and looks like someone who will get
things done. How many of his gestures
strike downward after each of Ryan’s responses. Remember debates are a battle and Biden's symbolic fighting gestures are working. They make us feel he is successfully beating Ryan down.
Ryan is doing the same pointed gesture. It fits him but it
is not strong enough to us visually.
Biden as he says, “Any senior out there" Biden looks directly at the
camera and reaches out and gestures to them. (places the grey hair to dark hair
in debaters)
Also plays to camera using his favorite phrase, “Folks
listen.”
“Mr. Vice President, Mr. Vice President", Ryan looked directly
at Biden, his eyebrows furrowed in anger, he gestured in attack, but his voice
was not strong enough. Ryan’s gesture
and forward movement was not strong enough.
He actually honored and respected Biden, just a bit too much. How
interesting.
Again. Biden looks with
disrespect giving a tongue thrust (quick sticking out of tongue) at Ryan.
Tax cuts –
Ryan is now doing well in his response. He is really comfortable with this topic. His
controlled gestures here work. He uses
different gestures and they are larger and come down and up farther and more
confidently and his body lifts up in confidence. ( We move up when we feel
positive and or strongly about something.) He is sweeping out his hand a bit,
using his pen like Biden did. His voice
is calm. His nonverbal sounds reasonable.
When Ryan tries to take on Biden directly talking Kennedy
here he does not win.
By the way the moderator is doing a really great job here.
Love how strong she looks. She leans in and raises her voice.
Defense.
Ryan does a good job here initially as he answers
the question. But look at his hands when Biden responds and disagrees with him.
Ryan pulls inward and gets smaller. Look as he goes still he holds his hands in
a formal hands resting pointed towards each other on the table. That is a
centering formal hand position. Again probably coached, but I would have
coached him to spread his hands slightly so he looks centered but stronger. Not looking “smaller” compared to Biden. Ryan is again being respectful. He has to
walk a fine line. This makes his job harder.
Ohh finally Ryan is looking at Biden as he talks but now his
expression has changed. He frowns and brings his head down slightly in a freeze
frame of head shake now.
Taliban,
Biden does his first raised arms up and folds his hands
together. This move shows he feels the need to pull back on his internal desire
to attack. But interesting as he raises his arms and folds he strikes
momentarily at Martha the moderator.
Fighting Season, Warm months.
One of the big if not the biggest moment in the debate, the
Big moment, that will be in the headlines tomorrow when anyone discusses the
vice presidential debate. Big battle about Afghan troops replacing our troops.
Most real anger if you look at micro facial cues (I see when I look at video
you see Biden snarl and bar his teeth as seen in any political debate.)
I am noticing that I am disconnected. I want to stop paying
attention when Ryan gives his long answers without enough vocal variation and
not enough movement.
Faith, Abortion. Ryan delivers the Bean (his first baby)
story very well. He gets to smile he gets to look warm and emotional as he
talks about his daughter.
Biden, “My religion defines who I am.” First time he gets
choked up for the first time. We hear the stress in his voice. His voice goes into a stage whisper.
Ryan abortion.
Catholic church. When Biden interrupts him Ryan thrust out his tongue,
straight out and full. His head moves
after. He is ruffled. Ryan does not hold his ground nonverbally.
Biden, “ We only have one true sacred obligation…”
Biden’s only really big smile(in derision) that I have
noticed thus far in the debate is as he discusses the “scurrilous..” big money
doing scurrilous things in the campaign. Interesting.
Ryan at 10:00 is giving a really strong close. He is finally
making intense focused eye contact with the Moderator. I would like him to give
to the camera.
Biden’s near close showing voice strain and face and body
shows exhaustion gestures getting smaller. Body gets smaller and more still.
Ryan’s response to question to How you would as a human
being is
We believe you grow the country with the middle class he
does a fantastic illustrator gesture as he says. “Middle out top down.”
That’s what this is about great
Ryan, as he closes.
Does great as he begins, looking at the camera as he says, “We face a really
big choice. “ But watch his mouth he is not sure of himself his mouth He gives
this odd forced tight smile as he ends a sentence. Most obviously on his last
line. Looked weak and insincere. If you were just listening not watching his
body language it would have seemed strong.
I would love to give you insight on the wives but was busy
looking at Biden and Ryan.
Interesting, Biden
wanted to end the family time and say goodbye to Ryan. Biden shoulders are down
his movements are slower he looks tired and we can look and compare that with
the activity and energy around Ryan.
Ryan is leaning over to warmly engage family. Ryan is finally getting to
smile in a more sincere way. The smile is longer and goes “up to his eyes.”
Ryan, like Romney at the end of the Presidential debate has more energy and
love around him. He has so many family members around saying goodbye to him. Biden goes to say
goodbye, but Ryan’s back is to him.
Another big video slice that will be
discussed in the news.
One small thing. Ryan’s little boy not going up out of
the chair when Ryan pulls him. Ryan’s
son not quickly looking at his father as he approached. Instead staying
hunkered down in the chair and smiling to the cameras, makes Ryan look less
powerful than his little boy. I am
appalled at this behavior in his son. I think viewers might ask what is this?
How can a child being so attention
seeking and disrespectful. Obama’s
daughter did this at the Democratic convention, now this. If a president and a
vice presidential candidate can’t get respect and attention from their
children what hope do we have in their abllity to lead us or hold or gain
our respect.
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com. Also check out Patti's YouTube channel at http://youtube.com/user/bodylanguageexpert.
What to Look for in Tonight’s Vice Presidential Debate, Words and Body Language
NBC news has this article on what to look for in tonight’s
vice presidential debates. Of course, I will be looking at the body language as
well. After the presidential debate last week I will be particularly
interested to see how Vice President Biden, who is known for wining debates easily,
will look up against the young whippersnapper, Ryan, who has never debated as
the article says, “…the entire nation watching.” Will Ryan know, as Biden does,
to look at the camera as if it is a person? Will he know how to hold his facial
composure for the close up when Biden is talking? Will Biden gesture and move
more to look young and energetic and will Ryan uses more vocal pauses to look
powerful? Ryan is use to speeches where
he has lots of time and he doesn’t have to compete. Will his face show his
stress during the short timed response? Will he rush or slow down? Will Biden
smirk and show other cues of disrespect for Ryan?
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at http://PattiWood.net. Also check out the body language quiz on her YouTube Channel at http://youtube.com/user/bodylanguageexpert.
How Body Language Shaped the Debate
Patti was interviewed on CNN Saturday, October 5th explaining how body language shaped the debate. Click the link below to see her comments!
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at http://PattiWood.net. Also check out the body language quiz on her YouTube Channel at http://youtube.com/user/bodylanguageexpert.
Patti on HLN - Evening Express - The Language Behind the Words
Patti breaks down the body language of President Barack Obama and Gov. Mitt Romney for Kyra Phillips on HLN Evening Express. Click the link below to view the interview!
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at http://PattiWood.net. Also check out the body language quiz on her YouTube Channel at http://youtube.com/user/bodylanguageexpert.
Which Presidential Candidate Came Out On Top!
Patti was interviewed by AFP (Agence France-Presse Washington) this past week sharing her insights on which of the presidential candidates during the October 3rd debate was able to woo voters with their gestures as well as their words. Click the link below to see who was successful!
http://www.google.com/hostednews/afp/article/ALeqM5iyQVVmdsU-9aFzasgbPuhh828lPQ?docId=CNG.b0e79c75f853b977da3d7930d061fa5b.1b1
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at http://PattiWood.net. Also check out the body language quiz on her YouTube Channel at http://youtube.com/user/bodylanguageexpert.
http://www.google.com/hostednews/afp/article/ALeqM5iyQVVmdsU-9aFzasgbPuhh828lPQ?docId=CNG.b0e79c75f853b977da3d7930d061fa5b.1b1
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at http://PattiWood.net. Also check out the body language quiz on her YouTube Channel at http://youtube.com/user/bodylanguageexpert.
The Art of Reading Body Language
The Art of Reading Body Language
Hotel
chain takes a whole new approach to guest relations
by Allen J. Sheinman
PHOTOGRAPH: ©iStockphoto.com/ASISEEIT
October 1, 2012
Last summer, when the boutique Affinia hotel chain decided to up the ante on its care and treatment of guests as part of its Tender Loving Comfort (TLC) program, management reached out to an expert to train staff on the signs, obvious and subtle, that people communicate via the way they walk, talk and just twiddle their thumbs.
Patti Wood, CSP, is the expert, and since 1982 she has conducted workshops and delivered keynote speeches on body language (visit pattiwood.net for details). Her newest book is Snap -- Making the Most of First Impressions, Body Language and Charisma (New World Library). As Wood showed the staffs at Affinia's properties (in New York City, Miami and Washington, D.C.), people fall into four categories in the way they express themselves physically.
Drivers. "These are people who walk very quickly, head down, always in a rush," says Wood. "They want to be served right away and with no nonsense. I advise staff to match their pace, speak up and get the job done."
Influencers. "They are very upbeat, smiling, like to get close physically, are engaging and want to be engaged. Hotel staff should smile back, stand close, keep eye contact and be ready to laugh at an amusing story."
Critiquers. "These are very analytical people, puzzle solvers. They tend to be quiet, want to do the right thing and expect everyone else to, as well. They know all about coupons and discounts, so you should, too. You likely need to ask specific questions to meet their needs."
Supporters. "They want to feel loved, are shy and take things slower than others. Be extra polite and empathetic, and present a warm aura that says 'welcome home.'"
Wood also notes different physical approaches to take with the sexes. "I point out to front-desk personnel that to assist a male guest, it helps to come out from behind the counter and stand beside him to figure out a solution as a teammate; with women, it's more effective to stay put, go face-to-face and, if need be, say, ‚'Let me look at my screen here for the answer,' which in effect asks for permission to disengage for a moment."
PHOTOGRAPH: ©iStockphoto.com/ASISEEIT
October 1, 2012
Last summer, when the boutique Affinia hotel chain decided to up the ante on its care and treatment of guests as part of its Tender Loving Comfort (TLC) program, management reached out to an expert to train staff on the signs, obvious and subtle, that people communicate via the way they walk, talk and just twiddle their thumbs.
Patti Wood, CSP, is the expert, and since 1982 she has conducted workshops and delivered keynote speeches on body language (visit pattiwood.net for details). Her newest book is Snap -- Making the Most of First Impressions, Body Language and Charisma (New World Library). As Wood showed the staffs at Affinia's properties (in New York City, Miami and Washington, D.C.), people fall into four categories in the way they express themselves physically.
Drivers. "These are people who walk very quickly, head down, always in a rush," says Wood. "They want to be served right away and with no nonsense. I advise staff to match their pace, speak up and get the job done."
Influencers. "They are very upbeat, smiling, like to get close physically, are engaging and want to be engaged. Hotel staff should smile back, stand close, keep eye contact and be ready to laugh at an amusing story."
Critiquers. "These are very analytical people, puzzle solvers. They tend to be quiet, want to do the right thing and expect everyone else to, as well. They know all about coupons and discounts, so you should, too. You likely need to ask specific questions to meet their needs."
Supporters. "They want to feel loved, are shy and take things slower than others. Be extra polite and empathetic, and present a warm aura that says 'welcome home.'"
Wood also notes different physical approaches to take with the sexes. "I point out to front-desk personnel that to assist a male guest, it helps to come out from behind the counter and stand beside him to figure out a solution as a teammate; with women, it's more effective to stay put, go face-to-face and, if need be, say, ‚'Let me look at my screen here for the answer,' which in effect asks for permission to disengage for a moment."
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at http://PattiWood.net.
Also check out the body language quiz on her YouTube Channel at http://youtube.com/user/bodylanguageexpert.
Subscribe to:
Posts (Atom)