“We want someone else to feel our pain,” says Wood, who trains call center agents on “mirroring and matching” techniques that let a customer know the agent empathizes with them.
http://www.customerexpressions.com/blog/customer-service/unspoken-language-complaint-management/
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com. Also check out Patti's YouTube channel at http://youtube.com/user/bodylanguageexpert.
Closer Than Ever
Patti observed that Anne Hathaway turned completely away from Adam Shulman during a May 2009 outing in NYC. This couple seemed to be disconnected. Patti also noticed that Anne seemed to be giving herself a protective hug. After marriage during a blissful Miami Beach outing this couple was more in sync and they were very playful and sexual. They were both leaning into each other. This couple gets a 4 1/2 on the Life & Style True Love Rating scale.
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com. Also check out Patti's YouTube channel at http://youtube.com/user/bodylanguageexpert.
Is Rosie and Jason Headed for a Split?
It looked like Jason Statham, 46,. was no longer ready for action with Rosie Huntington-Whiteley, 26, at Vanity Fair's Oscar party in West Hollywood. Patti observed that Jason's hip, pelvis and leg were all pulled away from Rosie's body. Rosie is arched away from him as well. Just last June Jason was pulling her in so tight that even her dress wrinkled at the waist and Rosie couldn't be more joyous noted Patti. In 2013 this couple was head over heels for each other but in 2014 this couple was rated as a ice cold couple on Life & Style True Love Rating scale.
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com. Also check out Patti's YouTube channel at http://youtube.com/user/bodylanguageexpert.
Brad and Angie Tone It Down
Brad Pitt, 50, and Angelina Jolie, 38, couldn't keep their hands off each other at the Cannes International Film Festival in 2009. According to Patti, Angie is pressing her pelvis into him. It is a very sexually charged moment. However their appearance at this year's Academy Awards was decidedly low-key. Patti noted that their stance wasn't sexy but there was still warmth. Brad is slightly leaning into her, showing he is dependent on her, and Angie is showing her power, angling her chest upward toward him. In the 2009 pic Patti gives them a 5 on the True Love Rating scale and in the 2014 pic Brad and Angelina only scores a 2 1/2 on the True Love Rating scale for Life & Style.
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com. Also check out Patti's YouTube channel at http://youtube.com/user/bodylanguageexpert.
Garage Sale Tips from a Body Language Expert and Garage Sale Maven. How to Sell Stuff at Your Garage Sale.
Patti Wood, MA, CSP
I remember my first garage sale. The cool heft of a
nickel in my hand as I went up the garage sale lades to ask her how much the
troll doll cost. I can still feel the thrill of trading the nickel for the
yellow haired doll. I was hooked. I helped my mom with our family garage sale
when we moved and twenty years of Saturdays, getting up at the crack of dawn
for the treasure hunt. As an expert in nonverbal communication I have my list
of tips of the trade to help you get more sales at your garage sale.
Create Curb Appeal
·
Garage sales have curb appeal. People will drive by a sale that does not look
appealing. Mow the lawn, trim the hedges make sure the house and garage are
clean. Put some flowers in pots by the door. Do all that the week before your
sale and you can get more buyers. If you have stuff in your garage you are not
selling get it out of the garage or use lots of sheets and duct tape to cover
the items completely. You will get people who want to peek no matter what but
it looks better than too much extra stuff.
·
Signage is key, Use one color for ALL your signs
so people can see the signs and know they lead to your house. USE BIG ARROWS
pointing them to your house at ALL the intersections and they will love you and
not be stressed and give up getting to you. You want your garage sale buyer to
be calm and happy when they pull up to your house. People take less than 1/300th of a second to form a first impression
of your house, your sale and you, as the seller, smile and say welcome!
·
Have fun interesting sale items close to the
road so people driving by are intrigued. Furniture, colorful nice items to draw
the eye and attention.
·
If you have big items like furniture or rugs you
want to move, make sure they are clean and accessible. Photos of
furniture that you have inside your house don’t draw people to your sale.
·
Don’t have a lemonade stand as some people feel
pressured to buy and will keep driving. And helping your kids sell lemonade
distracts you from selling. Sell lemonade on the Friday before the sale and
have your signs at the stand advertising your sale the next day.
Tips for Setting Up
·
Print the price or buy the price printed on the
tag so it is easy to see and buy. I can’t emphasize it enough, make your
price tags readable.
·
Pricing is generally not the same as retail. For
smalls it is typically 1/10 of what you could pay for it at a store. Having old
dusty stuff doesn’t mean you’re pricing valuable antiques and Antique Road Show
and Storage Wars are not the sources of what people will pay for something at a
garage sale. It is worth looking on EBAY to see what it sells for there
if you have something you think has value. You need to price it for less. It typically
will not sell for the eBay price at most garage sales. People don’t want to
hear how much you paid for an item or what it sells for on EBAY. They want a
bargain.
·
If you have a lot of “smalls” like kitchen
gadgets, office supplies, or jewelry you can group them. Put like small items
in a basket or nice box and have a good price to purchase everything together
in the basket. Or you can tie items together with a ribbon or bow.
·
Put items on table at waist level. Only people
under 20 will bend down to get something on a blanket or box on the
ground. See if any of your friends have a folding table or buy one or two
cheaply at a discount store like Big Lots. You may also be able to borrow some
from your church and see if they need what you don’t sell for any of their
charities.
·
Put the very valuable items on the table you use
as the purchase table and have a family or friend stay at that table. You can
buy a shadow box with a glass door top for jewelry at Marshals for 10 dollars.
Tape it shut so people can see the jewelry but you have to open it for them to
touch it. Or keep the jewelry pined to you on an apron with a name tag
that says this jewelry is for sale.
How to be the Best Salesperson
·
Wear a fanny/waist pack. It keeps your money
close to your body and it acts as an easy way for shoppers to identify who they
need to pay.
·
If you really want to aid shoppers, wear a big
ole name tag. You can have it read, “Hi I am _____ ASK ME QUESTIONS or
“BUY IT FROM ME” This makes the shopping experience more personal as well.
People can use your name!
·
Have the purchase spot in the middle of the sale
don’t make them have to search for you or walk to buy.
·
Price everything. Many people are too shy or
uncomfortable asking what something costs. They will walk away from something
they want rather than have to ask you. Price it.
·
Notice the body language of a buyer and say you
would be happy to bargain or give them 10% off if they look indecisive.
·
Sales begat sales. Have a friend buy something
from you when you have a few people there (g. I Isopraxism is creates a pull to
the same energy. It explains why fish swim together in schools, birds fly
together in formation, why we do the wave at a football game.)
·
Thank them when they purchase and ask them to
call and tell others about the sale.
·
Have little books or safe toys available to give
to small children. Hand them to the children with a smile and say that it is a
free gift. It is fun for them, for you and is a kind thing to do for all the
parents who are teaching their kids the joys of garage sales.
·
Be willing to give price breaks and discounts.
You may want to say to anyone asking for a big discount at 7:30 in the morning
that you will start discounting after 11:00. If you give discount early you may
get a rush of everyone expecting discounts. Isopraxism creates a pull to the
same energy. If you just want to get rid of your stuff that pull is
great, but if you are trying to make a higher profit wait to discount.
Patti Wood is an expert in First Impressions and Nonverbal Communication
Her most recent book is called SNAP –Making the Most
of First Impressions Body Language and Charisma
Healthy State of Optimism - What do you call a happy person?
I got these healthy states of
optimism from
http://www.freewillastrology.com/beauty/beauty.main503.shtml They are so funny and so positive. I am imagining the
body language now
Psychiatry and psychotherapy obsess on what's wrong with people and give short shrift to what's right. The manual of these professions is a 991-page textbook called the DSM-V. It identifies scores of pathological states but no healthy ones.
Some time back, I began to complain about this fact, and asked readers to help me compile material for a proposed antidote, the Anti-DSM -- a compendium of healthy, exalted, positive states of being. As their entries came in, we at the Beauty and Truth Laboratory were inspired to dream up some of our own. Below is part one of our initial attempt at creating an Anti-DSM-V, or as we also like to call it, The Outlaw Catalog of Cagey Optimism.
* ACUTE FLUENCY. Happily immersed in artistic creation or scientific exploration; lost in a trance-like state of inventiveness that's both blissful and taxing; surrendered to a state of grace in which you're fully engaged in a productive, compelling, and delightful activity. The joy of this demanding, rewarding state is intensified by a sense that time has been suspended, and is rounder and deeper than usual. (Suggested by H. H. Holiday, who reports that extensive studies in this state have been done by Mihaly Cziscenmihaliy in his book,Flow: The Psychology of Optimal Experience.)
* AESTHETIC BLISS. Vividly experiencing the colors, textures, tones, scents, and rhythms of the world around you, creating a symbiotic intimacy that dissolves the psychological barriers between you and what you observe. (Suggested by Jeanne Grossetti.)
* AGGRESSIVE SENSITIVITY. Animated by a strong determination to be receptive and empathetic.
* ALIGNMENT WITH THE INFINITY OF THE MOMENT. Reveling in the liberating realization that we are all exactly where we need to be at all times, even if some of us are temporarily in the midst of trial or tribulation, and that human evolution is proceeding exactly as it should, even if we can't see the big picture of the puzzle that would clarify how all the pieces fit together perfectly. (Suggested by Meredith Jones.)
* AUTONOMOUS NURTURING. Not waiting for someone to give you what you can give yourself. (Suggested by Shannen Davis.)
* BASKING IN ELDER WISDOM. A state of expansive ripeness achieved through listening to the stories of elders. (Suggested by Annabelle Aavard.)
* BIBLIOBLISS. Transported into states of transcendent pleasure while immersed in reading a favorite book. (Suggested by Catherine Kaikowska.)
* BLASPHEMOUS REVERENCE. Acting on the knowledge that the most efficacious form of devotion to the Divine Wow is tinctured with playful or mischievous behavior that prevents the buildup of fanaticism.
* BOO-DUH NATURE. Dwelling in the blithe understanding of the fact that worry is useless because most of what we worry about never happens. (Suggested by Timothy S. Wallace.)
* COMIC INTROSPECTION. Being fully aware of your own foibles while still loving yourself tenderly and maintaining confidence in your ability to give your specific genius to the world. To paraphrase Alan Jones, Dean of Grace Cathedral: following the Byzantine ploys of your ego with compassion and humor as it tries to make itself the center of everything, even of its own suffering and struggle.
* COMPASSIONATE DISCRIMINATION. Having astute judgment without being scornfully judgmental; seeing difficult truths about a situation or person without closing your heart or feeling superior. In the words of Alan Jones: having the ability "to smell a rat without allowing your ability to discern deception sour your vision of the glory and joy that is everyone's birthright."
* CRAZED KINDNESS. Having frequent, overpowering urges to bestow gifts, disseminate inspiration, and perpetrate random acts of benevolence.
* ECSTATIC GRATITUDE. Feeling genuine thankfulness with such resplendent intensity that you generate a surge of endorphins in your body and slip into a full-scale outbreak of euphoria.
* EMANCIPATED SURRENDER. Letting go of an attachment without harboring resentment toward the stimuli that led to the necessity of letting go. (Suggested by Timothy S. Wallace.)
* FRIENDLY SHOCK. Welcoming a surprise that will ultimately have benevolent effects.
* HIGHWAY EQUANIMITY. Feeling serene, polite, and benevolent while driving in heavy traffic. (Suggested by Shannen Davis.)
* HOLY LISTENING. Hearing the words of another human being as if they were a direct communication from the Divine Wow to you.
* IMAGINATIVE TRUTH-TELLING. Conveying the truth of any specific situation from multiple angles, thereby mitigating the distortions that result from assuming the truth can be told from a single viewpoint.
* IMPULSIVE LOVE SPREADING. Characterized by a fierce determination to never withhold well-deserved praise, inspirational encouragement, positive feedback, or loving thoughts; often includes a tendency to write love letters on the spur of the moment and on any medium, including napkins, grocery bags, and skin. (Suggested by Laurie Burton.)
* INADVERTENT NATURE WORSHIP. Experiencing the rapture that comes from being outside for extended periods of time. (Suggested by Sue Carol Robinson.)
* INGENIOUS INTIMACY. Having an ability to consistently create deep connections with other human beings, and to use the lush, reverential excitement stimulated by such exchanges to further deepen the connections. A well-crafted talent for dissolving your sense of separateness and enjoying the innocent exultation that erupts in the wake of the dissolution. (Suggested by Sue Carol Robinson.)
* JOYFUL POIGNANCE. Feeling buoyantly joyful about the beauty and mystery of life while remaining aware of the sadness, injustices, wounds, and future fears that form the challenges in an examined life. (Suggested by Alka Bhargava.)
* LATE LATE-BLOOMING. Having a capacity for growth spurts well into old age, long past the time that conventional wisdom says they're possible.
* LEARNING DELIGHT. Experiencing the brain-reeling pleasure that comes from learning something new. (Suggested by Sue Carol Robinson.)
* LUCID DREAM PATRIOTISM. A love of country rooted in the fact that it provides the ideal conditions for learning lucid dreaming. (Suggested by Kenneth Kelzer, aithor of The Sun and the Shadow: My Experiment With Lucid Dreaming.)
* LYRICAL CONSONANCE. Experiencing the visceral yet also cerebral excitement that comes from listening to live music played impeccably by skilled musicians. (Suggested by Susan E. Nace.)
* MODULATED RAPTURISM. Welcoming miracles and peak experiences in full awareness that the growth they initiate will require sober commitment and disciplined work to complete. (Suggested by Timothy S. Wallace.)
* NONRESENTMENT SYNDROME. Having an ability to be friendly, open, and helpful to people with whom you disagree.
* NOT HAVING TO BE RIGHT. Fostering an ability, even a willingness, to be proven wrong about one of your initial perceptions or pet theories; having an eagerness to gather information that may change your mind about something you have fervently believed; cultivating a tendency to enjoy being corrected, especially about ideas that are negative or hostile. (Suggested by Sheila Kollasch.)
* ORGIASTIC LUCIDITY. Experiencing an expansive and intricate state of clarity while in the midst of extreme sensual pleasure.
* PERMANENT DIVINE INFATUATION. Having not the abstract understanding but rather a direction perception that the Divine Intelligence, who recreates the universe fresh every moment, is deeply in love with you, even as you are in love with the Divine Intelligence.
* RADICAL CURIOSITY. Characterized by the following traits: an enthusiasm for the mystery embedded in the mundane; a preference for questions over answers; an aversion to stereotyping, generalizations, and jumping to conclusions; a belief that people are unsolvable puzzles; an inclination to be unafraid of both change and absence of change; a strong drive to avoid boredom; a lack of interest in possessing or dominating what you are curious about. (Suggested by Laurie Burton.)
* RELENTLESS UNPRETENTIOUSNESS. Possessing a strong determination to not take yourself too seriously, not take your cherished beliefs too literally, and not take other people's ideas about you too personally.
* RIPE INTELLECTION. The understanding that a predilection to notice and analyze pathology is itself pathological. (Suggested by Timothy S. Wallace.)
* ROOTED IN ETERNITY. The state of knowing that your true identity is deeper than the constant chatter of thoughts, images, and feelings that swirls through your mind. (Suggested by Crispin R.)
* SACRED PERCEPTIVENESS. Seeing others for who they really are, in both their immaturity and genius, and articulating your insights to them with care.
* SCARY-THUNDER-IN-THE-DARK HAPPINESS. Feeling deliciously safe in a well-protected sanctuary during a severe storm. (Suggested by Sue Carol Robinson.)
* SCHIZOFRIENDIA. Hearing voices in your head that are constantly supportive, encouraging, and keen to offer advice that helps you make the most of every experience. (Suggested by Lewis.)
* SELF-ACCEPTANCE UNDER PRESSURE. The state achieved upon leaving a room filled with people who know you, and not worrying about what anyone will say about you. (Suggested by Shannen Davis.)
* SELF-HONORING. Having an unwillingness to disparage, belittle, or hurt yourself; includes a taboo against speaking phrases like, "I'm such an idiot!" and "What's wrong with me?" (Suggested by Julie Levin.)
* SLY TRUST. Having a discerning faith that the integrity of your efforts will inevitably lead to a result that's exactly what you need; being skillful in the art of never trying too hard. (Suggested by Rhonda Christmas.)
* SONGBIRD-IN-A-TREE. The cultivated awareness that daily life presents countless opportunities to be buoyed by moments of ordinary extraordinary beauty, and that these moments are most available if you perceive with your senses and not with your internal turmoil. (Suggested by Lisa Chabot.)
* TENDER RAGE. Maintaining a strong sense of love and protectiveness towards a person or creature or institution you're angry at.
* TRANSCONSUMERISM. An absence of tendencies to predicate
happiness on acquiring material possessions. (Suggested by Timothy S. Wallace.)
* TRIUMPHANT NURTURING. Feeling contented expansiveness while nursing a baby. (Suggested by Susan E. Nace.)
* UNSELFCONSCIOUSNESS. Doing what you're doing and being who you're being without thinking about it at all. Being happy by virtue of not worrying about whether or not you're happy; enjoying a unified state in which you are not split between the you who acts and the you who observes. (Suggested by Valerie Keller.)
* UNTWEAKABILITY. Having a composed, blame-free readiness to correct false impressions when your actions have been misunderstood and have led to awkward consequences.
* VIRTUOSO INTEGRATION. Consistently walking your talk; effectively translating your ideals into the specific actions; creating results that are congruous with your intentions; being free of hypocrisy.
* VISIONS OF THRILLING EXPLOITS. Experiencing an eruption of intuition that clearly reveals you will attempt a certain adventure in the future, as when you spy a particular mountain for the first time and know you'll climb it one day. (Suggested by Sue Carol Robinson.)
* WEATHER SENSITIVITY. Having a high degree of awareness about your sensitivity to changes in the weather, and having a skill for managing your responses to those shifts so as to consistently bring out the best in yourself. (Suggested by Julie Caves.)
* WHOLEHEARTEDNESS. Having the capacity to give, on a moment's notice, your complete attention, empathy, and playful intelligence to any person or circumstance you choose. (Suggested by Susan Coleman.)
* WILD DISCIPLINE. Possessing a talent for creating a kind of organization that's liberating; knowing how to introduce limitations into a situation in such a way that everyone involved is empowered to express his or her unique genius; having an ability to discern hidden order within a seemingly chaotic mess.
* WHEEEE. A serenely boisterous intensely focused chaos of communion with streaming fountains of liquid light hurtling softly through the giggly upbeat tender assurance that all is well and a mysterious unimaginable intelligence is magnetizing us forward into ever-more wonderful throbs of naked truth that bestow the humble happy sight of life as a river of fantastically lucky artful change flowing through us forever. (Suggested by Sarah Alexander and Jon Kohl Drucker.)
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com. Also check out Patti's YouTube channel at http://youtube.com/user/bodylanguageexpert.
Skype or Video Job Interview Tips from a Body Language Expert
When
I coach my clients on how to prepare for Skype or video job interviews or a Skype
media interview from their homes I give them this check sheet.
·
Prepare your room. Turn on the camera and see what shows up on
the screen. If there is a trashcan or a messy bookshelf clean it up.
Simplify your background.
·
Try different backgrounds. If you have a laptop with a
camera you can try different locations for the lighting and setting to make you
look your best.
·
A lighting trick is to use only ONE lighting source if front of you
that is set up behind the camera that offers diffused light that means a good
shade.
·
Check your seating, and your camera angle. You don’t want look
too far up or down it will age you and or make your face look distorted rather
than symmetrical.
·
Make up is very important for women on Skype or recording. It’s
not a very forgiving medium. Even men may want to use a little translucent
powder brushed lightly over the face so they don't look sweaty on camera.
·
Make sure if you wear glasses that they don't have a glare
bouncing off of them. Lens Crafters has no glare lenses for an extra 40
dollars.
·
Check your wardrobe. Check your wardrobe sitting down, pull your
clothes down in front and in back so nothing rides up and make you look funny.
For women jewel tones like royal blue look good next to the
face. Sleeveless dresses or with no more than three quarter sleeve look better
than bulky jackets. For men make sure your shirt is crisp and the collar lays
down flat.
·
Get your hair out of your face. If it normally falls into your
face put it behind you ears or get it cut. When you’re nervous it is far too
easy to touch your hair and push it back to calm yourself and it is very
distracting.
·
We give ourselves little touches on our face, neck, hands and
such when we are nervous. They calm us by alerting the brain to send calming
chemicals. These are normal stress cues, we do them all the time but they
increase during on camera interviews. Gesturing normally can reduce comfort
cues. Don’t try to be still. If you have to have some place to rest your hands,
you can also try practicing with your hands resting off camera on the keyboard
if you are using a desktop screen camera or open on your lap off camera.
·
If you normally gesture don’t try to stop
yourself for the interview. Gestures actually help us create and go down neural
pathways in the brain. Gestures free up space in the brain and at times
effectively “pull out file draws to memories” and can animate the voice giving
it more variation, interest and emotion.
·
Tape yourself doing a dry run of your interview to check the
sound, lighting and how you look.
·
Practice with someone greeting you and asking you questions
while you look at the camera and answer to practice making eye contact with the
camera. Preferably someone who isn't hyper critical.
·
The day of the interview do another dry run fifteen minutes
before to check your connection, and sound.
·
Take a short relaxing walk before your. Walking syncs your right
and left hemisphere so you can think logically and speak with emotion and
dynamism.
·
You want your body to feel and look energetic. So move and
stretch in a relaxing, smooth way before your interview. The brain creates
chemicals to match how your body is moving or posed.
·
Breathe deeply once you sit down. Slow, deep belly breaths center
you and supply lots of good oxygenated blood to the brain. Try putting a hand
on your belly and breathing in slowly on three, holding for three counts
and breathing out slowly on a count of three. Imagine the breath coming in and
out through your hand into and out of your tummy.
·
Make sure you are entirely off camera and everything is turned
off before you make a sigh, make a face or make a comment. You would be
surprised at how many times that last look of someone saying, darn or some cuss
word when they think they are “done.”
These tips for preparing for Skype job and media interviews are
from my book SNAP Making the Most of First Impressions Body Language and
Charisma and my media interview books.
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com. Also check out Patti's YouTube channel at http://youtube.com/user/bodylanguageexpert.
How NOT to dress for a job interview and tips for how TO dress from SNAP book on First Impressions
How to dress to NOT get the job.
1.
Dress
casually so you will be comfortable rather than show respect for the company
and the interviewer in fact, look rumpled, like you just got out of bed.
2.
Wear
something out of style so it looks like you are unaware of what is new in the
business world. Big lapels and polyester and shoes with worn down heels.
3.
Dress
up, go way over the top, make your interviewer feel like your underling. For
guys, that means a three pieced Armani suit and Rolex if you’re being
interviewed for a low level position and for women that means a Channel or
Amani four hundred dollar pair of shoes and lots of expensive jewelry for a low
level job.
4. Show
off your toes by wearing sandals, flip flops are a future boss favorite, they
love hearing the smack, smack, smack they make in the hallways.
5. If
you’re a man make sure your shoes need polishing so it looks like you really
need the job.
6. If
you’re a woman were lots of makeup, heavy on the eye shadow and liner and
jingling jewelry especially bracelets and rings that make shaking hands with
your interviewer a challenge and a sound carnival.
If you know me, you know that sarcasm is not my
typical way of speaking or writing, but it boggles the mind to see and hear
from my corporate and small business owner clients the tales of how people
dress for job interviews. You want to get the job, here are dressing tips from
my book SNAP Making the Most of First Impressions Body Language and Charisma.
Excerpt from SNAP
In an interview, you are
dressing to show respect for the
company and the
interviewer. The culture of the company you
are interviewing with
matters. The general guideline is to dress
one or two levels up from
whatever would be appropriate for
the day-to-day work
environment in that particular office,
and no more than two levels
down or up from the interviewer’s
status.
If you are older and you
overdress for an
interview, your employer
may interpret that as your being
out of touch with the
current culture in other ways. Keep in
mind that it is perfectly
okay to ask in advance what the appropriate
attire would be for the interview.
You can incorporate
this question into initial
conversations or emails with the
interviewer, along with
other inquiries such as a request for
directions to the office.
Strive to be fashion current in colors, style,
and jewelry, including your
watch. If you aren’t sure what is current
in professional clothing,
read an appropriate men or women’s style
magazine or go to a
high-end clothing or department store and
look around to see what is in style.
To prepare for a big
interview, Madeline picked out a conservative
pinstriped jacket and skirt
that she had recently purchased
on sale. She carefully
clipped off all the tags and checked out the
fit in front of her mirror.
On her interview day, she shook hands
with her interviewer, a man
in his forties with gray sideburns.
During their conversation,
Madeline noticed that “Mr. Gray”
frequently tilted his head
and body to her right side. Though
she thought it was odd, she
didn’t mention it, assuming he had
a bad back and was trying
to make himself comfortable. When
she got into her car, she
realized that the side seam in her new
skirt had come apart —
revealing more of her in her interview
than she had intended!
Lesson: Don’t just try on your interview
outfit. Move around in it,
sit and stand in it, even consider having
a friend take a picture of
you wearing it. And by all means,
check the seams.
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com. Also check out Patti's YouTube channel at http://youtube.com/user/bodylanguageexpert.
I Created a New Job Category - Body Language Expert over 20 Years Ago - Some things your can do as a body language expert. How to use your body language expertise.
Here are some of my rough notes from correspondence with the
author of a book that he is writing on interesting and unusual jobs using your
passion.
What a great idea for book. I often have people ask me what
do you actually do as a body language expert.
I created a career as a body language expert. I use my
background and education in nonverbal communication in many ways. I
design and conduct speeches and training for companies,
Consult with businesses on everything from hiring,
Interviewing, detecting deception in employee and or vendors. I write books,
and work with National and International media as one
of the top authorities on body language.
For example in the past two weeks I
·
Gave two workshops for business owners (companies
with profits of 200,000 to several billion dollars) on ways they can use body
language to lead and manage their employees, negotiate, and select their
employees.
·
Was asked by the Today show to tell them whether
a funny party trick to detect deception that is popular on the internet had any
validity or research to back it up. (It didn’t, but it is still a fun trick.)
·
Did my weekly body language analysis for Life &
Style of celebrity couple photos.
·
Met with several one-on-one coaching clients
including several business owners.
·
Worked with a client designing a media interviewing
course for Emergency Physicians who have to give crisis media interviews.
·
Was interviewed by several media outlets
including a story on Chronemics, (the study on our perception of time) effects
how customers feel waiting to be served.
·
Met with producers for a reality show
called Kim of Queens and gave them body language tips for their guests on the
show.
·
Wrote a newsletter with an article on
gestures and several other articles.
·
Prepared for a three day workshop I am doing
next week on Presentation Skills
·
Wrote other blog posts you may want to check out
many in response to questions I get from my clients.
·
Began research for a set of lectures I am doing
for The Great Courses lecture series.
·
Did some “secret shopping” at stores to
customize two presentations I will be doing for a Rent to Own Association.
·
Prepared for a speech on body language and first
impressions I am doing soon at Johnson and Wales University. It has been a busy
two weeks.
I have website, a YouTube channel, blogs and more. You can
google me or link below.
Take Care,
Patti Wood MA, CSP
Body Language Expert
Author of the New book
To book Patti email Patti@PattiWood.net
Office 404-315-7397
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com. Also check out Patti's YouTube channel at http://youtube.com/user/bodylanguageexpert.
Facial Expressions and Gesture Test
Can you recognize the emotions in the facial expressions and body language cue messages in the video above?
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com. Also check out Patti's YouTube channel at http://youtube.com/user/bodylanguageexpert.
Why Customers Hate to Wait on Hold, Chronemics Secrets of Customer Service
Here is an excerpt
Excerpt from an upcoming article by Jake Edmiston for i-sigght.com
Excerpt from an upcoming article by Jake Edmiston for i-sigght.com
Fuelled
by market research, customer service departments are desperately trying to
shrink the time it takes to respond to customer complaints. The latest study to
mark a growing demand for prompt customer service found that almost 70 per cent
of respondents expected their complaints to be addressed within 24 hours. Those
figures -- and others like them -- have panicked companies spending more and
more on customer outreach.
On
Social media, 42 per cent expected a response within an hour, according to the
survey conducted by Convince & Convert. And Amazon.com is going even
further, adding a new feature to their tablets that guarantees customer support
within 15 seconds. When Amazon’s “mayday button” way unveiled on Christmas Day
last year, the service surpassed its own expectations with an average response
time of nine seconds.
Near-instant
complaint management has quickly become the norm in the customer service
industry – and questions usually revolve around how to provide
it, not why we need to provide it.
The
Study of Impatience
But
a little-known academic discipline has attempted for decades to explain our
insatiable desire for fast interactions. According to some students of
Chronemics, North Americans have been hard-wired to feel small and inferior when
others force them to wait.
“Somebody
who is waiting, will feel they are of lower status than the person who’s making
them wait,” said Patti Wood, author and non-verbal communication specialist who
has harnessed Chronemics to train customer service agents and call centers.
“Research
shows that waiting time is the single most important factor in customer
satisfaction,” says Wood, who uses a cross-section of finding from psychology,
sociology and anthropology to explain the need for prompt complaint resolution.
The
theory traces back to 20th century anthropologist Edward T. Hall, who dubbed
most Western cultures as “monochronic” – meaning they view time as a linear
“road or ribbon extending forward into the future and back into time.” It’s
difficult to think of time any other way, but Hall says other cultures are
“polychronic,” so they don’t structure their daily activities around a concept
of time as much as they do around personal interactions. In those cultures,
which Hall claims are found in the Middle East and Latin America, missing
scheduled appointments isn't often taken seriously.
In
the North American model, however, time is almost always segmented into
appointments, which has led to it becoming a commodity. We speak of time “as
being saved, spent, wasted, lost,” Hall writes in his 1983 book Beyond
Culture.
“Important
things are taken up first and allotted the most time; unimportant things are
left to last.”
The
Black Hole Effect
In
a customer service context, forcing people in monochronic cultures to wait for
a problem to be resolved is equivalent to “stealing from them,” Patti Wood said
in a recent interview with i-Sight.
“You
feel like they’ve come into your house and taken something from you that you
won’t ever be able to get back,” said Wood, author of SNAP Making
the Most of First Impressions and Body Language “You’re subservient to
them.”
When
a customer is waiting on hold, the tendency to resent the company is made worse
by what Wood calls the "black hole effect" -- where time
"wasted" is amplified because "you're in isolation."
"You
are in a vulnerable position. You don’t know the end result, you don’t know the
person and you’re stuck," she said.
Possible Deal Breakers for a Relationship - A Quirks and Habits of a Man That Could Affect the Success of a Relationship
Quite a few quirks that could dramatically affect a relationship:
An addiction or overwhelming passion for something
outside the relationship that strains the relationship such as I need to go to
the bars and drink with the boys
An exercise passion that requires five hours a night and
you're not training for the Olympics
Unusually close relationship with siblings and or mother
to the extent you want to spend as much or more time with them then you do your
sweetie
Their phone calls, emails and texts take precedence over
you being present with your sweetie
Here's a weird one you love your dog more than you love
you sweetie. Talk is an incredible gift
in life but if you want the dog to be between you and your sweetie at all times
maybe an issue
The desire to binge, watch violent and or sexual
borderline porn shows on TV Netflix or online when your sweetie doesn't like
them. So spending seven hours binge watching shows that makes your girlfriend
gross out could be an issue if that's how you want to spend your Saturday night
week after week month after month.
This is it next one is seemingly subtle but it actually has
been shown in the research to make a big difference not getting up and going to
bed at the same time. In fact relationships are shown to work more effectively
if the pair get up and go to bed at the same time. It’s a predictor of long-term, happy
marriages.
More ideas… just give me a shout my cell phone is
678-358-6160 or you can find me on the Internet at www.Pattiwood.net or
searching for body language expert.
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