Patti Wood Body Language Expert Blog

Good Interview Questions for Sales Jobs

Here are some good tips on interview questions to use when interviewing a potential salesperson.

February 2015

Most companies struggle with hiring competent sales people. Recently I was helping a client hire sales people by pre-screening them on the phone. I asked the same questions of at least 10 different candidates to make sure there was a certain continuity and consistency. Rarely do I spend too much credence or time looking at their résumé. WHY? If I look at anything I will look and see what they have accomplished. My emphasis is on their behaviors, motivation, and skills and NOT experience.

It was amazing to me that each person I spoke to was an “experienced and successful salesperson”, many of whom have gone through well-known and respected sales training. Some had worked for major corporations. And yet, I noticed that there were some very disturbing traits in almost all the candidates.

Let me set the scene. I first called and if they did not answer I sent an e-mail asking to set up a time to talk. I did not want to interview them immediately because from experience many of them were applying to other jobs and this would give them time to prepare. Here were some of the common issues I discovered:

Most of the candidates did not read the Job Description thoroughly. We had Sales Managers applying for a Sales Representative job. Maybe the Job Description title was misleading. However, I believe that is no excuse for not taking the time to read the job description. What does that tell you about future responses and actions when a customer requests something in writing or following up skills?
One of the first questions I asked was “From the website what can you tell me about the company?” Despite giving them at least a day to prepare many had not even looked at the website. Zero went beyond looking at the website and finding out more about the company or the industry or industry trends. Do you want a salesperson that does not do their research before calling on a buyer? Are they really interested in finding a job? Will they be customer centric and try to understand the customer’s business so they can service them better?
I asked “How do you sell?” – Many answered, “I build great relationships” but what does this mean? I am not diminishing the importance of relationships in selling but is this what today’s buyers want to hear? We can have a great relationship and go out for a beer, but you may not trust me or my company’s services or products. Do I want to buy from someone who wants to build a relationship with me alone or someone who I believe is an authority in their field and can collaborate with me on solutions to my problems and opportunities?
“What do you do to keep up with your profession?” This was probably the most interesting question I asked. If you want to know how truly motivated for work a person really is than ask this question. If one has the mind-set of constant improvement and learning I want them on my team. Answering networking or going to trade shows to keep up with the profession is not an acceptable answer. Reading books, articles, scoping out competition, and self-improvement courses show a need to be better at what you do.
Ask the interviewer questions – Come on people you are in sales. You tell me that what helps you build relationships is asking questions and listening. Yet most of the candidates never asked me any questions. Does this mean they will have difficulty asking the customer for next steps, or worse yet asking for the order?
Say Thank you – Only 1 in 10 of the interviewees actually took the time to write me a short thank you for interviewing them. Yes, I understand I am not with the company. However, isn’t it a common practice in sales to thank someone, or reconfirm how much you want the opportunity?

For further information, please contact me at allan@salescoachaz.com, call at 480.220.4296 or join the conversation

__________________________________________________________

NEED A SPEAKER?

If you or your group are looking for a speaker at a conference, seminar, or workshop, please contact me at Patti@PattiWood.net

Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com. Also check out Patti's YouTube channel at http://youtube.com/user/bodylanguageexpert.

VIDEO of Little Boy & Girl Latin Dancing - "UP" Body Language

VIDEO of little boy and girl Latin Dancing

“Up” body language in dancing children. UP body language in others makes us feel up.

See how watching the video of these little kids Latin dancing makes you feel up and happy!

https://www.facebook.com/video.php?v=807940212608649&pnref=story

List of Patti Wood’s Most Popular Speeches and Training Programs as a Body Language Expert and Professional Speaker

List of Patti Wood’s Most Popular Speeches and Training Programs as a Body Language Expert and Professional Speaker

First Impressions and Body Language

You meet someone, and on average, within 10 seconds you decide whether or not you like them. How is that first impression formed? Is your gut reaction accurate? In this program you will learn to read the thousands of nonverbal cues hidden in the hello and the handshake that can make your interactions more genuine and more productive. Patti has done years of research on the topic to create this high-energy interactive program. It is great for an opening keynote or after dinner speech as participants practice their 10-count intuition, 3-pump handshake, bubble breaking and head nods throughout the convention or meeting.

Reach Out - Communication That Transforms (Motivational Speech)

When was the last time you had a conversation that affected you profoundly? What are you saying to people that can influence them in a positive way?
Do you feel that people are paying attention to what you have to say? In this motivational program, rich with stories, tears and laughter, you will learn ways to communicate and to transform by establishing meaningful rapport, uncovering commonalties that connect, discovering what makes each person unique and methods to be more receptive and open to others.

Success Signals —
Body Language in Business

Have you ever been in a business meeting and wondered what someone was thinking? Would you like to change your power and confidence through a simple shift in body language? Would you like to have the winning edge in sales and negotiations? Do you know how to spot a liar? Eye blinks to head tilts, palms up to leg locks, this extremely popular program, based on Patti’s’ research and book, teaches you how to read and use body language to become aware of hundreds of secret messages. The insights will help you gain and maintain your business relationships.

The Conflict Cure

Like traffic and taxes, conflict is inevitable. So many times when you’re dealing with a difficult person or situation you feel powerless. You think, "There is nothing I can do." But you do have power. You do have choices. In a conflict, you can see the other person as the enemy or choose non-defensive Options. In this program, you will learn clear, effective choices to handle attacks and criticisms. This program helps you: analyze the choices that you make in conflict, understand the origin of conflict, utilize the seven Handshake Options, and integrate conflict management tools into your daily life.

You Can Depend on Me — Teamwork, Team play and Teambuilding

Support, sharing, synergy. This program is a highly participative formula for creating esprit de corps. Participants walk out with a feeling of connectedness and have specific tools for nurturing teamwork. The program can also include: strategic planning, creating vision and mission statements, using personality type assessment, developing creative problem solving, learning team project tools and mastering change.

How to be Prepared for a Medical Emergency during Travel

How to be prepared for a Medical Emergency during Travel

Twenty years ago I got a kidney stone while traveling. I was very lucky and I had my insurance information with me and all was well, but after that experience I realized the importance of being prepared for emergencies. I have frequently shared with anyone I know that travels to have their critical information listed under ICE on their phones and on a card in their wallet. This even prepared me years later when my boyfriend (at the time) had a stroke and I knew he had all his doctors numbers and medications listed on his phone and I was able to call the pharmacy to make sure none of his medication was causing his severe headache so he could quickly get the stroke medication that saved his life! The following is a great reminder of what you need to do right now to prepare for an emergency at any time.

Travel 911- How to be prepared for a Medical Emergency during Travel. Karcu 17 2015 By Kristina Portilo, CPT, MS

Recently a close friend was experiencing intense side pain that required an unplanned visit to an urgent care. The physician at the urgent care determined the pain was coming from her gall bladder, and the next thing she knew she was in a hospital getting ready for surgery. Did I forget to mention she was 1,000 miles away from home on a business trip when this happened?

This experience left me feeling unprepared. Just like any other traveler, I have experienced my share of colds, flu, migraines and food poisoning, but nothing that landed me in urgent care or in the emergency room. A trip to the hospital during travel was not even on my radar until this happened.

Similar to preparing for other emergency situations, planning is the key to preparing for a medical emergency during travel. Here are the factors you need to consider.

Emergency Contact

This is the emergency dial screen on my Galaxy S5. The three ICE contacts can be dialed even when my phone is locked.

Every smart phone has the “in case of emergency” (ICE) contact list. This is a list of contacts you select that can be accessed without unlocking your phone. If you are involved in an accident, or taken ill, the ICE contact could provide critical information for paramedics.

Your ICE contact should know:

· Pertinent medical history and allergies.

· How to access a current list of your other medical information such as primary care physician, specialists, and medications.

· How to contact your immediate family and employer.

Choose your emergency contact strategically. It does not have to be a family member but it should be someone who is aware of health concerns or any on-going medical issues. Here are a few tips for setting up the ICE list in your phone:

· Have more than one ICE contact in case one is unavailable or one is traveling with you.

· Do not use choose two ICE contacts that could be traveling with you at the same time (i.e.: spouse and child).

· Include every method of communication you have for each ICE contact (cell phone, work phone, home phone, and email).

Medication and Allergies

Many prescription drugs like warfarin have side effects that could land you in the hospital when mixed with certain foods, supplements, or antibiotics. To avoid making a medical situation worse, it is critical to know the types of medication you are taking. In addition to medication, you need to remember vitamins, nutritional supplements, and herbal products. Lastly, if you have any reactions or allergies to certain medication or something like latex, make a note on your medication list.

If this is how you travel with your pills, make sure you have documented the type and dosage of each.

If you are traveling, more than likely you will not have the full size medication bottles with you. Here are three ways to document your medications and allergies:

· Create a gallery in your phone and take a photo of each bottle to show the label including dosage and ingredients (if it has other ingredients).

· Create a contact in your phone called “medications” and list each medication and dosage in the notes section of the contact. Include this contact as an ICE*.

· Hand write a list of your medications with dosage information and place it in your wallet.

It is not necessary to expect your ICE contact to have this information memorized, but it is important that your ICE contact knows exactly where to find it. Make sure you share the location or provide them with a copy.

Insurance

Even with the best intentions, it is not a guarantee you will have your insurance card if you have a medical emergency during travel. I took mine out one time to provide my insurance information over the phone before an appointment, it got lost in the shuffle, and I found it at the end of the year when I was scanning receipts. Take a photo of your insurance card and make sure at least one of your ICE contacts has a copy of it. Alternatively, you could create a contact in your phone called ICE-Insurance and enter basic information into your phone.

Travel and Meetings Schedule

Your ICE contact needs to be aware of your travel and meeting schedule. This is especially important if you do not have an assistant or you are a solopreneur.

If you are in the hospital, your client needs to know as soon as possible that you are not coming due to an emergency, and that you will reschedule when you are feeling better. If you are dealing with an emergency, you are not going to be able to make these calls, but someone will need to. Your health is your main priority, but you certainly do not want to have a “no call, no show” with someone who is a potential customer or who may have already paid you to be there.

· Make sure someone has access to, or knows how to gain access to, your calendar.

· Enter specific information on your calendar for appointments including meeting location, contact name, and phone number.

· Enter your travel itinerary onto your calendar including confirmation numbers. Services like TripIt make this really easy.

After the important issues are hashed out, make sure your ICE contact or assistant calls your airline and cancels or reschedules your return flight. Do not expect the airline to refund your ticket if you are hospitalized, there are no laws requiring them to do so. If you have a priority status, your airline may decide to waive your rebooking fee, but unless you are flying on Southwest you will likely have to pay a rebooking fee.

Start Planning

While we all hope to never actually need to use an emergency medical plan during a business trip, it is a good idea to have all the information in an easy to access location. I designed a simple checklist for you to use to create your emergency medical plan along with a one page document to print. I followed the checklist and it took 20 minutes of my Sunday afternoon to complete. I will gladly trade 20 minutes of my Sunday afternoon now to prevent wasting precious time during an emergency medical situation trying to locate this important information.

Click Here to Download Business Travel Life Checklist for Medical Emergency During Travel Preparation

*When using the ICE function on your phone you may be required to use a number in order for the contact to appear on your lock screen. You do not need an actual phone number, a single number will do.

Providing nationwide nutrition and fitness concierge services, Business Travel Life seamlessly integrates a healthy lifestyle into corporate and business travel . We partner with our clients to provide nutrition plans and workouts that are achievable on the road. Our clients benefit from the customized level of service and ongoing support we provide. Check out our online store before your next trip to shop for healthy travel snacks, travel friendly workout tools, and accessories that make healthy travel easier.

March 18, 2015 Kristina Portillo, CPT, MS

About the author

Kristina Portillo, CPT, MS

Kristina Portillo, MS, is the founder of Business Travel Life. Kristina is a National Association of Fitness Certification (NAFC) credentialed Certified Personal Trainer and Nutrition Coach. There are two things that she has been passionate about most of her life. Travel & Fitness.

Morning Pages to Start Your Day as a Small Business Owner

Morning Pages to Start Your Day as a Small Business Owner

A morning ritual that I teach to small business owners and use in my small business is to clear your mind of clutter. When you first wake up in the morning, take ideally fifteen minutes to write down anything that is muddying up your head. Write three pages in an easy no pressure stream of consciousness. Write down any thoughts or feelings that are clogging your brain. This is not refined perfect creative writing. It’s musings, lists, to dos, dreams, worries, and sometime just junk. Dump thoughts out on the page the way you dump out the trash. Now your mind is clear and you can accomplish much more in your day. There may be times when you are too busy, but I know that when I am stressed or need to be especially creative I go back to morning pages. I have written three books while doing morning pages. Screen Writer and Entrepreneur Julia Cameron calls the pages, morning pages and describes the benefits in her book, “The Artists Way.”

I am a professional speaker, body language expert and author. I speak around the country to groups of small businesses owners.

Patti's Body Language Tips for Banking Interviews

Below are Patti's body language tips for banking interviews that appeared in eFinancialCareers.com from a recent interview she did.

Ex-Barclays VP shares top body language tips for banking interviews

by Sarah Butcher

2 April 2015

Palm to palm

Ferdinand Petra started his banking career as an associate at J.P, Morgan. After four years, he moved to Barclays’ investment bank, where he spent five years as a vice president (VP) in client coverage. Now an affiliate professor of finance at elite business school HEC in Paris, Petra also trains M&A analysts in investment banks and corporates and has run an M&A interview preparation company. If anyone knows about non-verbal communications in financial services, it is, therefore, he.

According to Petra, there are three essential pieces of body language for financial services interview success. We’ve listed these below, supplemented with suggestions from Patti Wood, a body language expert who coaches Wall Street bankers. This is what you need to know.

1. Never project nervousness. Never imply negativity

When you’re sitting in front of an interviewer, you should never play with a pen or fiddle with things – this will simply convey that you’re stressed. Most importantly, when you’re asked a difficult question, Petra says you must be very careful not to manifest the two signs of defensiveness: don’t lean back in your chair and don’t cross your arms or legs (and particularly do not do the two things at the same time).

“Fiddling things is what I call a ‘self-comfort cue,” says Wood. “You sit there, fiddling with your shirt collar, or your watch and what you’re really doing is creating an excuse to touch yourself, which stimulates chemicals that are reassuring to you.” It’s incredibly important that you don’t seek this kind of reassurance when you’re answering questions about your suitability for the job and, says Wood.

Similarly, she says any attempt to protect the ‘windows to the body’ – the heart, chest, neck, mouth, eyes, or hands – can be interpreted as hiding something or holding something in. For this reason, crossing your legs, putting a hand to your neck, or shielding your eyes, are all inadvisable.

2. Anticipate the bodily cues of the people you’re interacting with

“When you stand up suddenly to shake hands, you will give the person who’s interviewing you the impression that you’re not prepared,” says Petra. Instead of waiting seated for the precise moment of the handshake, you need to anticipate the event: be ready, not flustered.

“You need to ease yourself into the handshake,” says Wood. “You shouldn’t be jumping up to shake hands. When you’re waiting for the interviewee, sit down on the edge of the seat in the waiting area so that you can rise easily and confidently.” For the same reason, Wood says you should avoid looking at your phone before the interview. And when the interview’s over, she says you should shake handsbefore you gather up your stuff.

3. There is more to a handshake than you think

The handshake is all-important, but it is not all. Petra says you need to coordinate shaking hands with two other essential elements: smiling and looking someone in the eye. Practice the ensemble before you go in. “I always get my students to practice this with their friends,” Petra tells us.

Wood says execution of the handshake-eye-contact cluster should depend upon the gender of those involved. Male-to-male handshakes require eye contact of at least three seconds: anything less suggests weakness. Female-to-male handshakes require two seconds’ eye contact, a look away, and then a look back: three seconds of solid staring implies sexual interest; two seconds of staring followed by a glance away and a glance back implies that you’re not coming on to someone, but are prepared to interact robustly with them in a business environment.

All handshakes should also involve full frontal alignment between the parties concerned.”Your body windows need to be aligned to the other person’s,” says Wood. “During a handshake you are saying I trust you, and yet I am threatening your vulnerable areas and you are doing the same to me. You are both sizing each other up and determining who will be alpha.”

Handshakes should also always be palm to palm, says Wood. Women must resist the temptation for ‘finger shakes': “You don’t want to present your femininity first in a business situation. You want to show that you are strong and powerful and unafraid.”

Read My Face

Read My Face

New software reads emotions from facial expressions to determine a commercial is working! I have been following this facial expression recognition software creation in the neuroscience research for years wondering when we would start using it for deception detection and security and now it is being used to test advertising. Yes the future is here and it can read your face.

Here is an article on the research.

Subjects watch a video on a computer screen while the pinhole camera in the computer watches them back. Volunteers always know when they’re being recorded, which doesn’t materially affect the results. Engagement, boredom, amusement, displeasure and more are tracked and analyzed, with changing degrees of each displayed with real-time fever charts. (The venture-backed company is not yet profitable.)

+++ The New Tool for Marketers: Your Face

Jeffrey Kluger @jeffreykluger March 19, 2015

http://time.com/3750543/facial-analysis-marketers/

Businesses are using facial analysis to see if their campaigns are working on you

If you’re trying to tell a lie or keep a secret, your face is not your friend. The human face may have been built for certain basic functions–eating, breathing, seeing–but the 43 separate muscles that keep it constantly moving mean it is constantly communicating too. Every eyebrow lift, forehead furrow, mouth twitch means something. That’s bad news if you’re bluffing, but it’s good for a growing small-business sector that uses facial analysis to figure out if an ad campaign or a TV pilot is landing with consumers.

Affectiva, a 30-person operation in Waltham, Mass., is the most visible of these companies. The six-year-old firm has amassed 1,400 clients, including Unilever, Kellogg’s and CBS. In the age of precise online and mobile metrics, most marketing chiefs are tiring of squishy focus-group and consumer-poll results; they want hard data. Rana el Kaliouby, Affectiva’s chief science officer and co-founder, wants to provide it to them.

A decade ago, el Kaliouby, who has a computer-science Ph.D. from Cambridge University with postdoctoral studies at MIT, began collecting video samples of faces with the goal of helping autistic children. “Autistic kids have a hard time reading faces,” she says, “so the plan was to design a system that tells them that the person they’re talking to is smiling, say, or looks confused, so maybe they want to explain themselves.”

In 2006, a grant from the National Science Foundation brought her to the MIT Media Lab to continue her work. Industry groups regularly visit the lab in the hope of discovering new technology, and el Kaliouby’s research intrigued them. “They asked, ‘Have you thought of applying it to Procter & Gamble or Fox testing a product or TV lineup?'” she recalls. In 2009 she and Rosalind Picard, her MIT professor, spun out Affectiva to do just that.

For a starting fee of $2,500–which climbs depending on whether a 30-second commercial or a one-hour pilot is being tested–Affectiva makes its software available to marketers. Subjects watch a video on a computer screen while the pinhole camera in the computer watches them back. Volunteers always know when they’re being recorded, which doesn’t materially affect the results. Engagement, boredom, amusement, displeasure and more are tracked and analyzed, with changing degrees of each displayed with real-time fever charts. (The venture-backed company is not yet profitable.)

The database Affectiva uses to conduct those analyses is made up of more than 2.5 million facial video samples, each of which runs for 45 seconds at a rate of 14 frames per second. “We have 7 billion emotional data points [to use for comparison],” says el Kaliouby. The software corrects for variables including gender, culture and age, all of which can be important. “Women tend to smile more than men,” El Kaliouby says, “and they smile longer too. Older people tend to be more expressive than younger people.” Europeans and Americans give away more than Asians do, she adds.

This method of data collection has proved popular. Startup nViso, in Switzerland, employs similar technology as Affectiva. And Emotient, based in San Diego, collects its data “in the wild,” as CEO Ken Denman puts it, by using software to study groups of people–shoppers in malls or crowds in arenas–to see how they’re reacting to what they’re seeing.

Market testing is only the lowest-hanging fruit. El Kaliouby envisions diversifying into political polling and analysis, as well as helping teachers of online courses assess student engagement. Autism and other cognitive and psychological conditions remain on her radar.

There are some potential growth areas that are more controversial: law enforcement, lie detection and airport security, for example. For both Emotient and Affectiva they’re no-go zones. “When we first started,” says el Kaliouby, “we articulated our values for the company and determined that subjects would always have to opt in, so for that reason we don’t want to be in security.” That, of course, leaves that space open to new competitors.

This appears in the March 30, 2015 issue of TIME.

What Is This Strange Device?

What is this strange device?

That’s what a participant’s daughter asked when she saw a public phone in a Wall Mart.

Last week I did a program for Texas Roadhouse Restaurants and one of the audience members shared that her teenage daughter asked her what this was. She said, "What do you mean you mean a public phone" "I don't understand what you mean by you put coins in it?" "Why don't they just use their cell phone?"

Yes, coin operated public phones are now rare antiques found only in museums and Wall Mart!

How Texting Could Save America's Youth

How texting could save America's youth

While flying home from a speech in Ohio this week I read the article, “How Texting Could Save America’s Youth.” It is an interesting study which entails basically sending texts to teenagers to remind them to be nice. If they’re going to be checking their phones, it would be great if the messages are positive ones, rather than Kim Kardashian looks great in that dress.

Kaitlyn Chantry, Reviewed.com10:05 a.m. EDT March 31, 2015

(Photo: HopeLab)

Smartphones in the classroom, smartphones at the dinner table, smartphones behind the wheel — today's parents and educators are waging a war against the texting teen, and most of them probably feel like they're losing.

New research, however, suggests that there may be a way to use texting to stimulate personal growth. Sara Konrath, Director of the Interdisciplinary Program for Empathy and Altruism Research (iPEAR) at Indiana University, is conducting research into ways that new SMS tools can increase empathy in America's youth.

Konrath's study, conducted in collaboration with HopeLab and funded by the John Templeton Foundation, sends participants recurring text messages that reinforce more empathic behavior. According to Janxin Leu, Director for Product Innovation at HopeLab, "The messages prompt people to imagine others' feelings and experiences, and do small kind acts every day."

Some of the text messages are thought exercises: "Think of a close family member. Think about what you like about them." Others are activity prompts: "The next time you see someone, no matter who they are, give them a real smile."

The program, called Text to Connect, is still in its early stages and the pilot study has yet to be published. However, the early findings are promising. Konrath reports that, after just two weeks, participants "have less aggressive beliefs — especially men — and they are more likely to help."

Konrath is optimistic about these pilot results, despite some pessimistic findings about society at large. In 2008, she co-authored a study showing that, since 1980, narcissism has risen in college students by 30%. In a 2011 study, she found that empathic concern decreased by 48% during the same time period.

While there are likely myriad causes for such a shift, Konrath admits that some share of the blame may lie with technology. Citing screened calls, inadvertent insensitivity and general distraction, she observes that "cellphones can be used to disconnect us and distance us from each other, but at the same time they're a major global force for keeping us connected."

With Text to Connect, Konrath and HopeLab are attempting to balance the harmful nature of mobile technology with its potential to improve how we relate to each other — all by inspiring young people to help, support and better understand each other.

If Text to Connect continues to generate positive results, the goal is to make that impact on a larger scale. According to Leu, "If we find evidence that this program is effective, we'll seek out partners to help with broader dissemination." That increased reach could include at-risk teens and high-stress demographics like medical students and new parents.

One small pilot study is hardly proof that text messages can transform teenagers into better human beings, but there is room for hope. If Text to Connect takes hold, it could mean an end to the war on texting — and a kinder, more empathic generation of Americans.

To find out more about Text to Connect, or to volunteer to participate, head tohttp://www.texttoconnect.org/.

Clip from a great movie, "I'll See You In My Dreams" My favorite movie at the Atlanta Film Festival

A Movie Review of "I'll See You In My Dreams"
It is a rare treat to see a movie about nice people. A movie with the title character that is a woman of depth and not just over 25 but over 70! It's rare to see a great film that is about friendship, love, and loss, and not about a murderer, druggie, weird loner, sex addict, immature loser, or narcissist. A movie starring a single woman that does not make her deceased husband or the guy she is dating a jerk! Thank God for this funny, and touching movie that lets me know that we can still find a movie about tenderness. I saw a row of 20 year old guys and 40 year old lighting engineers laugh really hard during this movie, so don't mistake it for a chick flick. It was written and directed by the 30 year old Brett Haley, (yes a guy). Brett shared with us at Q&A after the film at the Atlanta Film Festival that they did the whole film in 18 days on a budget of $450,000. That is absolutely amazing! Note the final song sung in the film written by the sound guy on the movie, its absolutely perfect. The film will be in limited release in theaters in May of 2015.

The body language and other nonverbal communication is wonderful in this clip. Notice Sam's eye contact. His eyes linger on her and he smiles. He truly sees her. Notice how she touches her clothing in self comfort as she asks if she is dressed appropriately.

If you see the movie in its entirety notice the silences. There are very few movies these days that are comfortable having characters interact in a long intimate sometimes exquisitely comfortable or painfully awkward silence. (Unless one of the characters has a gun and is hunting the other one!)
When I taught body language at Florida State each semester I had my students write a one page paper on how silence was used to communicate in one of their relationships. I read 100 fascinating papers each semester! Think about how you or your loved ones and or work mates use silence to communicate.

Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com. Also check out Patti's YouTube channel at http://youtube.com/user/bodylanguageexpert.

Great Version of Boom Clap That I am Obsessed With Today!

Just saw Lennon & Maisy on the View and I am obsessed with their cover of "Boom Clap." Notice the way they sweetly look at each other, as it shows true, kind and loving body language.

Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com. Also check out Patti's YouTube channel at http://youtube.com/user/bodylanguageexpert.