Patient Relations Relating Patiently
Showing Caring Concern
Through Nonverbal Communication and Body Language
By Patti A. Wood MA, CSP
• Do you want to use the power of the first impressions to pick up information about your patient’s personality as quickly as possible?
• Would you like to know three nonverbal ways to hear a patient’s true needs?
Would you like two simple ways to show caring concern to every patient?
• Have you ever wondered what a patient was thinking but not saying?
• Do you know the secret differences between the way males and female patients share their concerns and symptoms?
• Do you want to easily gain the eyes and attention of your patients?
• Have you wanted to establish rapport quickly and easily to make your patient immediately at ease?
• Do you want to know two things to do when someone isn't listening to you?
Would you like three simple ways to show caring concern to every patient?
If you answered YES to any of these questions, this program will fulfill your needs through practice, discussion, and one-on-one coaching. You'll develop awareness to give you the competitive edge!
The best way to hold your hands to show you are being honest with a patient
How tongue lip and mouth movements reveal deceit
The difference between a real smile and a masking smile
What part of the body is the most "honest?"
How to read pauses in a patient’s responses
How space and territory changes affect a patient’s comfort level
How the heart and other body windows hide of reveal emotions
How to question a patient to get the most honest and revealing answers
Knee-crossing and brain function
Gesturing for increased verbal ability
Noticing the palms as a lie detector
Forming a clear message with your body language
Reading the full nonverbal sentence
Communicating clearly and effectively nonverbally with other medical professionals
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at http://pattiwood.net/. Also check out the body language quiz on her YouTube Channel at http://youtube.com/user/bodylanguageexpert.
Patient Relations Relating Patiently - Showing Caring Concern
Boehner, Reid and Pelosi, What Their Body Language Says About Government Shutdowns
Glasses and purple blue tie -
Look at his hand, he is covering his Ventral Front, that is his vulnerable belly and look how he is symbolically reaching in to rip his heart out showing how he feels he is being dealt with. Also watch how he says, “we are not there yet” and does a tongue thrust showing his dislike of the deal and the deal makers. Reid ends the evening interview with a telling “MISSpeak” His body language and voice go down and flat and he says of the outlook for resolution, ”Hope lies Eternal” indicating the outlook is lifeless and not moving rather than his head body and gestures coming up and his voice filled up with energy with the accurate quote, “ hope springs eternal.”
The segment with Reid and Boehner that night with Boehner in lime green tie -
First thing Boehner says, “We did have a productive conversation this evening,” But just as he finished the sentence he sucks in his lips - the translation, the vocal emphasis on the word did, indicated he felt that they started to be productive and then it wasn’t productive. The sucking in of the lips say he felt badly enough about the rest of the meeting to want to hold his negativity in. Later Boehner says, “We do have some honest differences” then he immediately presses his lips tightly together then flicks out his tongue showing he is really angry – Not a good sign for resolution.
Also listen to his voice paralanguage, “we are going to continue to work tonight and tomorrow” his voice fades out and he turns away on tomorrow, not an indication of him feeling confident that things will go well. Boehner also does a tongue flick after the word resolve, “work together to resolve this“shows more anger.
Pelosi, Former Speaker of the House footage – No sound….. I would love to know what she was asked or what she said before each of those comfort cues to her face. I can give names to each of the cues and say how they show she is highly stressed and the one where she touches her tongue picking something off the tip of it and flicking it is really interesting it shows she wants to get the taste of what she said out of her mouth, could be she is lying, or that she does not like the person she is talking about or the words she is saying.
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at http://pattiwood.net/. Also check out the body language quiz on her YouTube Channel at http://youtube.com/user/bodylanguageexpert.
New Research Shows That Hugs Reduce Stress
Stress Study: Hugs warm the heart, and may protect it
By Marilyn Elias, USA TODAY
PHOENIX — Cuddling may be good medicine for the heart. Loving contact before a tough day at work "could carry over and protect you throughout the day." By Rick Rycroft, AP
A brief hug and 10 minutes of handholding with a romantic partner greatly reduce the harmful physical effects of stress, according to a study reported over the weekend at the American Psychosomatic Society meeting here. (Related item: Worry, inactivity impede sleep's health benefits)
While I was teaching body language and nonverbal communication at Florida State University, students coming up to me before and after class or running into me on campus would inevitably open their arms to receive a big hug. In fact, though I didn’t have my PHD my students called me Dr. Hugs. Year after year, the student’s favorite lectures were the two touch lectures where I shared the research on the benefits of touch. But now that I think of it, professional people who attended my speeches and training would recognize me in a restaurant or the grocery store checkout line and also typically meet me with a warm and friendly hug.
A hug fully breaks the intimate zone boundaries of the body while other greetings, from the handshake to the bow to the upheld palms high-five are designed to keep people apart outside the intimate zero to fourteen-inch zone. A hug is a greeting of friend-to-friend.
The Origin of the Hug You may think of the hug as only a touchy-feely greeting. It may surprise you to learn that the hug actually originated in Egypt as a way for men meeting strangers to check for swords hidden under their long robes. It continues in modern day as a “Let me pat you down” weapons check in many Arab greetings.
It is only in the last century that the full frontal hug has morphed into the embrace showing warmth and affection. This full face-to-face hug shows others that we trust them and are willing to give them ready and full access to our vulnerable heart.
While people are avoiding handshakes, hugging seems to be increasing in popularity. Some researchers say the increase came after the tragedy of 9/11 as the need for comfort and bonding increased. Others say the change to casual dress in corporate America has brought a desire for a more casual greeting ritual. My high school and college audiences shared with me that hugging makes them feel accepted and loved by their friends in a way they don’t feel with their parents. My principal and schoolteacher audiences shared they believe the increase is due to the two-parent working families. Kids hug each other so they can get the healthy touch they are missing out on at home. Perhaps it is that there is not a real increase in hugs, but a decrease in hugs in the general population that make us NOTICE hugs more.
I remember fondly the warm, full heart-to-heart hugs shared with my fellow church group members when I was in high school. Even then, we wanted and were open to more love.
As the handshake seems to be lessening as the greeting ritual in corporate offices in the US, hugging seems to be increasing in use in social situations. At the end of 2009, Michelle Obama gave Queen Elizabeth a hug at Buckingham Palace. This lack of formality broke royal protocol. The Guardian (UK) newspaper, reporting on the incident, noted that “…. (There have been) only four other people who haven’t gone to the tower for ... (this breach) of protocol.” Queen Elizabeth was a bit surprised and it was a bit awkward. At first, she showed delayed acceptance of this change by also breaking protocol and reaching her arm around Mrs. Obama’s back to return the favor.
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at http://pattiwood.net/. Also check out the body language quiz on her YouTube Channel at http://youtube.com/user/bodylanguageexpert.
Curb Appeal “Mail Box Magic” Contest
Curb Appeal “Mail Box Magic” Contest My contact - Patti@PattiWood.net Cell phone 678-358-6160
I love my neighborhood. I am proposing a Curb Appeal Magic Mailbox Contest in my neighborhood that you may want to try in yours. The contest will inspire your neighborhood.
The Curb Appeal Mail Box Magic Contest
You ask your local hardware store to help you and or get a paid summer intern to organize the project. The intern could be majoring in Marketing/PR Agriculture/Architecture/Botany. As part of the project you could have a website/blog or Face book component. Here are the tasks. • Get Names, emails and addresses of home owners within a five mile radius of the store. • Create an email and or flyer advertising the contest email and or put on all the mailboxes. • Get the hardware store to give out a coupon, say, $20 dollars off a purchase of $100.00 dollars or more in the nursery of your store and or on items needed to upgrade a mailbox such as mailbox, mailbox stand, shovel, post hole digger, border stones or bricks, and mailbox numbers. You could have a sale for two weekends. Price could also be a gift certificate. You could go bigger and get a sponsor that is a contractor or builder and offer a new driveway, new stone siding, new roof or new windows or some other curb appeal home improvement. The store may want to qualify the use of the coupon by saying you need to bring in a “before” photo or drawing of your mailbox. You could also offer a workshop of sprucing up your mail box and have after photos in the store or online to inspire us. • Contest prizes $1,500 dollars for best all around curb appeal mailbox, $1,000 second prize 1,000 for most change (before and after) with photos to show the change. • Contact the media and or DeKalb County and see if they would help sponsor and promote the event. • Judges and or sponsors- Manager of the store, head of the nursery, Media personality, City or County official, professors from local colleges in Marketing/PR Agriculture/Architecture/Botany. If there are real estate agencies that work in the neighborhood perhaps they could be co-sponsors or the judges could find sponsor The Garden Club or Neighborhood Association. You could also create a garden tour of homes, but make the “tour” the neighborhood, the mailboxes. An alternative contest could be a make over of front doors.
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at http://pattiwood.net/. Also check out the body language quiz on her YouTube Channel at http://youtube.com/user/bodylanguageexpert.
I love my neighborhood. I am proposing a Curb Appeal Magic Mailbox Contest in my neighborhood that you may want to try in yours. The contest will inspire your neighborhood.
The Curb Appeal Mail Box Magic Contest
You ask your local hardware store to help you and or get a paid summer intern to organize the project. The intern could be majoring in Marketing/PR Agriculture/Architecture/Botany. As part of the project you could have a website/blog or Face book component. Here are the tasks. • Get Names, emails and addresses of home owners within a five mile radius of the store. • Create an email and or flyer advertising the contest email and or put on all the mailboxes. • Get the hardware store to give out a coupon, say, $20 dollars off a purchase of $100.00 dollars or more in the nursery of your store and or on items needed to upgrade a mailbox such as mailbox, mailbox stand, shovel, post hole digger, border stones or bricks, and mailbox numbers. You could have a sale for two weekends. Price could also be a gift certificate. You could go bigger and get a sponsor that is a contractor or builder and offer a new driveway, new stone siding, new roof or new windows or some other curb appeal home improvement. The store may want to qualify the use of the coupon by saying you need to bring in a “before” photo or drawing of your mailbox. You could also offer a workshop of sprucing up your mail box and have after photos in the store or online to inspire us. • Contest prizes $1,500 dollars for best all around curb appeal mailbox, $1,000 second prize 1,000 for most change (before and after) with photos to show the change. • Contact the media and or DeKalb County and see if they would help sponsor and promote the event. • Judges and or sponsors- Manager of the store, head of the nursery, Media personality, City or County official, professors from local colleges in Marketing/PR Agriculture/Architecture/Botany. If there are real estate agencies that work in the neighborhood perhaps they could be co-sponsors or the judges could find sponsor The Garden Club or Neighborhood Association. You could also create a garden tour of homes, but make the “tour” the neighborhood, the mailboxes. An alternative contest could be a make over of front doors.
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at http://pattiwood.net/. Also check out the body language quiz on her YouTube Channel at http://youtube.com/user/bodylanguageexpert.
What His Walk Says About Him, First Impresssions
What his walk says about him will appear in the May Cosmo on the newsstands in April.
1. The Power Walker talks long, confident strides and leans his body forward to move more quickly. He is ambitious and motivated, making him the kind of boyfriend who would pull his weight in a relationship. However, he can be so focused on his goal that he might tune everything else out including his mate.
2. The Thruster has a wide stance. His walk leads with his pelvis and juts out his elbows to make his body appear bigger. This is a person who is secure, but a bit vain. However, the way he holds his arms out shows he’s the protector in a relationship.
3. The Huncher slumps his shoulders, looks down, and takes shorter steps. He’s subconsciously protecting his heart, is guarded, and needs reassurance to feel at ease in new situations.
4. The Drifter doesn’t stay in his “walking lane” and his quick, on-the-go conversations are usually accompanied by wild hand gestures. He’s outgoing and passionate. He opens up easily, but he doesn’t offer up too much information.
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at http://pattiwood.net/. Also check out the body language quiz on her YouTube Channel at http://youtube.com/user/bodylanguageexpert.
1. The Power Walker talks long, confident strides and leans his body forward to move more quickly. He is ambitious and motivated, making him the kind of boyfriend who would pull his weight in a relationship. However, he can be so focused on his goal that he might tune everything else out including his mate.
2. The Thruster has a wide stance. His walk leads with his pelvis and juts out his elbows to make his body appear bigger. This is a person who is secure, but a bit vain. However, the way he holds his arms out shows he’s the protector in a relationship.
3. The Huncher slumps his shoulders, looks down, and takes shorter steps. He’s subconsciously protecting his heart, is guarded, and needs reassurance to feel at ease in new situations.
4. The Drifter doesn’t stay in his “walking lane” and his quick, on-the-go conversations are usually accompanied by wild hand gestures. He’s outgoing and passionate. He opens up easily, but he doesn’t offer up too much information.
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at http://pattiwood.net/. Also check out the body language quiz on her YouTube Channel at http://youtube.com/user/bodylanguageexpert.
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