http://lifeinc.today.msnbc.msn.com/_news/2012/07/10/12601268-awkward-how-a-workplace-hug-can-By
Allison Linn
James Lee was having a friendly chat with the president
of the university where he works when it happened to him: The awkward co-worker
hug.
Lee, 44, and the university president were at a
fundraising event, and Lee realized that there were other people waiting to
talk to them. Forgetting for a moment that this was a professional and not a
personal context, Lee went in for the hug instead of the handshake.
He can still recall in vivid detail what happened next.
“It was a long moment for me because halfway in, I
realized what was about to happen. At that point, however, my body had already
hit his outstretched arm that was expecting a handshake, and I knew that I
couldn't call it off. I completed the awkward, inappropriate embrace,” he wrote
in an e-mail.
Mortified, Lee found the nearest exit and made his
escape.
In today’s casual office environment, where people wear
shorts and flip-flops to work and are encouraged to bond with the boss at happy hour or other
after-hours events, it can be hard to know whether to hug or not to hug.
“You usually don’t see in the code of conduct, ‘No
hugging,’” said Pamela Eyring, president of The Protocol School of Washington,
which offers business etiquette training. “So it makes the lines very blurred.”
Most office etiquette experts say that generally, an
arms-off policy is best. And yet, most admit that they too have been in a
situation where they’ve either given, or received, an awkward co-worker hug.
Lee, a sociology professor at San Jose State University,
said the 2011 episode with his university’s president still embarrasses him. He
thinks it’s partly because he’s openly gay, and he worried that the hug would
be misinterpreted by others at the event.
After the incident, Lee only saw the university president
once more before he retired.
“He came over and he stuck his hand out,” Lee said. “We
shook hands, we talked.”
Etiquette and protocol trainer Rachel Wagner knows how
Lee feels. She, too, recalls a social event where she was talking to a
colleague and, in a sudden burst of joviality, hugged the woman.
“It just happened, like, ‘Oh my gosh, I’m hugging,'” she
said.
Almost immediately, Wagner realized she shouldn’t have
hugged that person. But she never said anything, and the incident blew over.
The social trick of just pretending something didn’t
happen often works best in such situations. If you do feel the need to address
it, do so quickly and with humor, experts advise.
“A self-deprecating confession can make a world of
difference,” said Jim Webber, who provides workplace training on preventing
harassment and runs an advice blog called Evil Skippy at Work.
Webber says there are times when a hug at work is
appropriate, such as when someone has just received terrible personal news or
gotten word they have been laid off.
But even then there are ground rules.
For one, he says, you should think of the office hug like
fishing: “Hug and release.”
“You should not be able to have a conversation at work
while I hug you,” he said.
Also, your fingers should not move during the hug.
A hug can quickly turn inappropriate if it feels like the
person is using it to gain power or bully other employees. Webber recalled one
situation where a male employee was hugging female employees for just a little
too long and with a smirk in his eyes. Asked about it, Webber said the man said
that if the “little ladies” didn’t like it, all they had to do was tell him.
In another incident, he said, a female employee told male
co-workers, “I’m just a cougar, give me a hug!” When one objected, Webber said
she told him to “take it like a man.”
Even well-meaning hugs can make some people feel
uncomfortable.
“Most of us don’t want that intimacy with our co-workers.
We have to be with them 40 hours a week. We don’t want to hug them, too,”
Webber said.
(Webber himself is not a hugger, although he’s had the
equally mortifying experience of accidentally saying, “Bye-bye, sweetie” or “I
love you” to a client when ending a phone conversation.)
An errant hug is generally not going to be enough to
prompt a harassment complaint. Carol Miaskoff, assistant legal counsel for the
Equal Employment Opportunity Commission, said the
line would be crossed if there was a clear and pervasive pattern of unwanted physical
attention.
Still, it can be complicated, especially in workplaces
where there’s a culture of hugging and affection. Her advice: If you don’t like
hugging, make sure you are clear about it.
“A clear dividing line is if someone says, ‘Don’t hug
me,’” she said.
Part of the issue is that American workplaces tend to be
more casual than in most countries, and the lines between work and personal
life are often blurred by everything from office romances to friending on Facebook.
“We’re a very casual nation, but there are still work
environments that are very formal,” said Eyring, of the Protocol School of
Washington.
Eyring said whether or not to hug also depends on where
you are.
For example, she said a colleague visiting from another
location might give her a hug if they meet at the office. But if they saw each
other at a class she was leading, a handshake would send a more appropriate
message.
“He’s showing respect,” she said.
A public hug, especially between a male and female
co-worker, also can give the wrong impression that there’s more to the
acquaintance than there really is.
Patti Johnson, a career coach and founder of the
consultancy PeopleResults, advises people to use hugs sparingly and only when
you’re sure the person will be amenable to it.
A big clue that you shouldn’t hug the person: The
outstretched arm indicating that the person is clearly expecting a handshake.
In some cases, a hug can hurt more than it helps. Johnson recalled a time when she was part
of a group selecting a vendor for a company. One of the candidates, whom she
knew casually, greeted her with a big, and unexpected, hug.
“It was like he was trying to make it appear to the group
that we were really good buddies,” she said.
That wasn’t the main reason he didn’t get the account,
but it didn’t help.
On the other hand, Johnson said that when her
mother-in-law passed away recently, she appreciated her co-workers’ kindness.
“I had a lot of hugs in the workplace and that was nice,”
she said. “It wasn’t inappropriate.”
Donna Farrugia, executive director of the Creative Group,
a staffing agency for marketing and advertising professionals, thinks people
have become more conservative with such displays in recent years, as harassment
awareness has become more widespread.
Still, she it would be sad if hugging were to become
altogether taboo.
“I have clients that I’ve done business with for a long
time, and you can kind of feel it as you walk toward each other (that) there’s
going to be a little hug happening here, and it’s a good thing,” she said.
Readers, do you have any awkward or heartwarming stories
about hugging at work? Tell us about it on
our Facebook page, and we’ll feature some of your stories in
a follow-up piece.
go-awry?lite
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at http://PattiWood.net.
Also check out the body language quiz on her YouTube Channel at http://youtube.com/user/bodylanguageexpert.
