Patti was interviewed by AFP (Agence France-Presse Washington) this past week sharing her insights on which of the presidential candidates during the October 3rd debate was able to woo voters with their gestures as well as their words. Click the link below to see who was successful!
http://www.google.com/hostednews/afp/article/ALeqM5iyQVVmdsU-9aFzasgbPuhh828lPQ?docId=CNG.b0e79c75f853b977da3d7930d061fa5b.1b1
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at http://PattiWood.net.
Also check out the body language quiz on her YouTube Channel at http://youtube.com/user/bodylanguageexpert.
The Art of Reading Body Language
The Art of Reading Body Language
Hotel
chain takes a whole new approach to guest relations
by Allen J. Sheinman
PHOTOGRAPH: ©iStockphoto.com/ASISEEIT
October 1, 2012
Last summer, when the boutique Affinia hotel chain decided to up the ante on its care and treatment of guests as part of its Tender Loving Comfort (TLC) program, management reached out to an expert to train staff on the signs, obvious and subtle, that people communicate via the way they walk, talk and just twiddle their thumbs.
Patti Wood, CSP, is the expert, and since 1982 she has conducted workshops and delivered keynote speeches on body language (visit pattiwood.net for details). Her newest book is Snap -- Making the Most of First Impressions, Body Language and Charisma (New World Library). As Wood showed the staffs at Affinia's properties (in New York City, Miami and Washington, D.C.), people fall into four categories in the way they express themselves physically.
Drivers. "These are people who walk very quickly, head down, always in a rush," says Wood. "They want to be served right away and with no nonsense. I advise staff to match their pace, speak up and get the job done."
Influencers. "They are very upbeat, smiling, like to get close physically, are engaging and want to be engaged. Hotel staff should smile back, stand close, keep eye contact and be ready to laugh at an amusing story."
Critiquers. "These are very analytical people, puzzle solvers. They tend to be quiet, want to do the right thing and expect everyone else to, as well. They know all about coupons and discounts, so you should, too. You likely need to ask specific questions to meet their needs."
Supporters. "They want to feel loved, are shy and take things slower than others. Be extra polite and empathetic, and present a warm aura that says 'welcome home.'"
Wood also notes different physical approaches to take with the sexes. "I point out to front-desk personnel that to assist a male guest, it helps to come out from behind the counter and stand beside him to figure out a solution as a teammate; with women, it's more effective to stay put, go face-to-face and, if need be, say, ‚'Let me look at my screen here for the answer,' which in effect asks for permission to disengage for a moment."
PHOTOGRAPH: ©iStockphoto.com/ASISEEIT
October 1, 2012
Last summer, when the boutique Affinia hotel chain decided to up the ante on its care and treatment of guests as part of its Tender Loving Comfort (TLC) program, management reached out to an expert to train staff on the signs, obvious and subtle, that people communicate via the way they walk, talk and just twiddle their thumbs.
Patti Wood, CSP, is the expert, and since 1982 she has conducted workshops and delivered keynote speeches on body language (visit pattiwood.net for details). Her newest book is Snap -- Making the Most of First Impressions, Body Language and Charisma (New World Library). As Wood showed the staffs at Affinia's properties (in New York City, Miami and Washington, D.C.), people fall into four categories in the way they express themselves physically.
Drivers. "These are people who walk very quickly, head down, always in a rush," says Wood. "They want to be served right away and with no nonsense. I advise staff to match their pace, speak up and get the job done."
Influencers. "They are very upbeat, smiling, like to get close physically, are engaging and want to be engaged. Hotel staff should smile back, stand close, keep eye contact and be ready to laugh at an amusing story."
Critiquers. "These are very analytical people, puzzle solvers. They tend to be quiet, want to do the right thing and expect everyone else to, as well. They know all about coupons and discounts, so you should, too. You likely need to ask specific questions to meet their needs."
Supporters. "They want to feel loved, are shy and take things slower than others. Be extra polite and empathetic, and present a warm aura that says 'welcome home.'"
Wood also notes different physical approaches to take with the sexes. "I point out to front-desk personnel that to assist a male guest, it helps to come out from behind the counter and stand beside him to figure out a solution as a teammate; with women, it's more effective to stay put, go face-to-face and, if need be, say, ‚'Let me look at my screen here for the answer,' which in effect asks for permission to disengage for a moment."
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at http://PattiWood.net.
Also check out the body language quiz on her YouTube Channel at http://youtube.com/user/bodylanguageexpert.
How Did the Candidates Measure Up According to Patti's Tips for the Oct.3rd Presidential Debate?
Below is a re-cap of Patti's tips for President Obama and Governor Romney for the October 3rd Presidential Debate. How do you think they did? Which candidate came out ahead during the debate?
According to Patti Wood, Body Language Expert President Obama
needs to:
1.
I suggest he come out strong, warm
and charismatic before he begins speaking and make a strong positive first
statement before he responds to the first questions.
2.
I would coach him and say,
“President Obama, smile more as you make strong positive statements. When you
speak about how great and hardworking Americans are and what this country is
and has become. “
3.
He needs to relax his voice so he can use it to make us
feel confident in him.
4.
He had great positive emotional moments and gestures in
his DNC speech. He needs to pull some of that emotion and passion into the
debates.
5.
He needs to gesture upwards above the waist as he speaks
about where we can go to symbolically show he wants and can bring us joy and
hope.
6.
He also needs and look up and out to the future.
7.
He has started this new bizarre habit that I call “The
Tobacco Chew’ where he seems to cleanse his tongue in his mouth, pursing his
lips then pushing his lips outwards and down and out as he says distasteful
things in his DNC. He did this over 20 times in his DNC speech.
He needs to look at that tape and note what motivated him to do that. Stop
making statements that call forth that emotion and smile more instead.
8.
He is speaking to everyone so he needs to connect more
with the audience, he can’t seem angry with his audience or he’s ashamed of us.
According to Patti Wood, Body Language Expert Governor Mitt
Romney needs to:
1.
The
single most important piece of advice for Governor Romney is to show genuine
warm emotion in his voice and body language.
2.
Governor Romney should move more to illustrate what he
is saying so that we feel he is speaking sincerely.
3.
Gesture
more over all. He can move and he needs to have more animated and
passionate emotional movement, facial and vocal expression.
4.
He needs to be present in the moment and connect more
with the audience.
5.
He needs to look out at everyone and then speak using the power of the pause.
6.
Make sure his emotions and his nonverbal messages are in
sync.
7.
Be likable – Let his emotions show.
8.
He
needs to show nonverbally he is not keeping anything from us.
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at http://PattiWood.net. Also check out the body language quiz on her YouTube Channel at http://youtube.com/user/bodylanguageexpert.
Patti Analyzes Celebs Body Language for InTouch Magazine
Patti has analyzed the body language of Victoria
Beckham, Lauren Conrad and Lea Michele for
In Touch Magazine to reveal what
their body language is saying. Read her insightful comments below!
1. Victoria
Beckham
Signature stance:
Left leg extended in front and kind of slouches on her left hip, too.
What does this pose reveal about Victoria
Beckham?
The pose is very
specific seductive come hither pose. The asymmetry sends the message I want to
give myself to you, but you will have to work for it. The asymmetry makes you
look a little longer and tilt your head so it seems like she could be giving
this pose lying in bed. The low slouch and outward turned elbow makes her chest
look more prominent and her profile slimmer.
2. Lauren Conrad
Lauren's
signature stance: Hand on one hip and slight tilt to her head.
What does this pose reveal about Lauren
Conrad? She wants to make
her body look more hour glass shaped. The hand on the hip is also a way to look
powerful, but just on one side the hand on the hip says, “I am strong, but
often the hand and or elbow are behind her. Her feet are often held so close
together belies her lack of confidence. ”
Does this pose accentuate a particular body
part? It is a way to accentuate
the hour glass silhouette.
Is this pose meant to flatter or look cutesy? It seems the hand on hip is a way to
make her FEEL more confident. But her head tilt and low placed chin and feet
show it doesn’t fully work. She is not confident in her iconic pose the way
Beckman is.
What's she trying to convey with the head tilt
and hand on hip?
The head tilt here is submissive.
Anything else you'd like to add about Lauren's
pose? I would coach her
to lift up her body and place her feet slightly farther apart to feel more
powerful.
3. Lea Michele
Lea's signature
stance: Over the shoulder, very sultry gaze...
What does this pose reveal about Lea Michele? I love how she created this perfect
combination of sultry and innocent. Perfect for her role and as she has matured
so has her confidence in her iconic pose. See how she has changed it.
Does this pose accentuate a particular body
part? Yes, her
vulnerable back.
Is this pose meant to be super sexy and like a
seductress?
It's very come hither! It’s seducing by not showing. innocent. It reminds me of
the young Brooke Shields sexy but innocent.
Anything else you'd like to add about Lea's pose? Notice that she is showing the back of the shoulder and the back of the ankle.
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at http://PattiWood.net. Also check out the body language quiz on her YouTube Channel at http://youtube.com/user/bodylanguageexpert.
Live Body Language Read of President Obama and Govenor Mitt Romney During the October 3rd Debate
Patti did a live, moment by moment body language read of both President Obama and Gov. Mitt Romney during the October 3rd Presidential Debate for Current.com. Check the link below to see the article and see her notes below!
http://current.com/groups/news-blog/93919134_based-on-body-language-denver-debate-is-a-draw.htm
Obama’s gestures are small, restrained and close to his heart at the beginning of the debates. I would like his gestures to be smoother and larger and sweep upwards so he would appear more confident.
As Obama talks about OBAMA Care his voice becomes more powerful again. The fuel for that energy is anger. That could work for him. A debater who shows controlled anger can communicate a powerful alpha presence to the television audience. Our limbic brain will follow the most powerful debater.
Now Romney is interrupting continuing to talk past his time. This is clear response to Obama sounding powerful. Romney has to win each round. His "over-talking" will appeal to the emotional viewer and seem rude and overbearing to the logical viewer.
President Obama's nonverbal response to this is great. He stays back and stands tall. He does not lean in and try to compete. He stays presidential.
Oh now Obama is getting mad as Romney discusses loans. He gives a sour, lemon mouth to Romney.
I am reading an overall excitement in Romney. He is energized by the fight.
Oh this is good. He is talking about how he spoke this way when he was running for office four years ago. That makes the viewer see Romney’s energy and optimism seem naive.
Now Obama is on a roll now he is ignoring the time limits rules. I love the large true smile when he was called on it. That smile was great. I want to see him do that when he says something positive, some action he will take if re-elected.
Obama is talking about board for health care. When Obama Care is fully implemented finally his gestures move up. He truly feels like Obama Care will work.
Romney’s replacement for Obama care - I still am struck by his energy. He seems charged. Highly caffeinated, rapid rushed speaking.
Romney rubs his eye when Obama calls him on the fact that his health care statement is just restating the law as it is now. First time in the debates I see Romney is shaken.
Romney is blinking rapidly and also showing his stress level is high.
Interesting Romney can't stand being beaten. He ignores the rules again and goes into his pat answer. Obama loses his win on that round. We see the irritation in his look to the moderator and his tight downward smile and his shaking of his head no and he looks down
Romney's blinking rate is increasing.
Obama needs to be very careful he keeps looking down. I know it is to stay contained and not showing his anger. But, that downward head can appear like he his hanging his head in shame, showing a lack of power.
Romney’s energy comes up as he talks about teachers. He is racing again. Did he get a quadruple expresso at Starbucks? This may work against his credibility. Ahhh it does bring it down when compared with Obama’s response. Obama has the wonderful power of the pause.
He speaks with confidence here.
Romney does a good job with his response. He does pause when he says his numbers. Romney’s shoulders go forward and his chest poofs up. He loves to go on the attack.
Romney at his close still has a lot of energy but I would've coached him to be a little bit slower and a little bit more purposeful. I would have advised him of the power of the pause.
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at http://PattiWood.net.
Also check out the body language quiz on her YouTube Channel at http://youtube.com/user/bodylanguageexpert.
http://current.com/groups/news-blog/93919134_based-on-body-language-denver-debate-is-a-draw.htm
Romney
is out of the gate at the debate with enormous energy. His gestures are high and what I call in the
victory range of the body that's above the heart. He was hopeful and very
confident. I did not like how he handled the rules over talking, raising his
voice, ignoring the rules and the way he kind of smirked.
Obama
and his gestures are very decisive, close to his heart which says he truly
feels what he is saying. I would like
his gestures to be higher and show more confidence. Also seeing here Romney
getting that superior look, lifting his chin high that shows superiority. He
gestures after he speaks. This is the
first time I've seen him gesture as he speaks or before. He's highly energetic never seen him quite
like this before. He is having a good
time. This is apparent from the liveliness and the energy in his voice.
Obama
is very calm. His voice level has regained
that wonderful, deep resonance that I have missed hearing in his voice at the
Democratic Convention. It's interesting
that Obama is using a pen to gesture to make his points. You can tell he's getting really angry at
Romney. He's getting a very tight lip,
downward smile. Obama is giving a sour pursed lip facial expression that shows he finds Romney's rule breaking very distasteful. Malley is doing a fake grin and he's looking
totally away from Romney trying to get back the floor.
Romney
is highly energetic. He is giving more gestures and more animation than I have
ever seen. High energy at the start of the debates that gives a positive
primacy effect (persuasion term for first impression.)
Obama's
voice is back to its deep resonate quality at the beginning of the debate. But,
as Governor Romney breaks the debate rules and discusses getting rid of Obama Care
President Obama's voice becomes tighter, higher and more strained. He loses a
bit of his credibility. Obama’s gestures are small, restrained and close to his heart at the beginning of the debates. I would like his gestures to be smoother and larger and sweep upwards so he would appear more confident.
As Obama talks about OBAMA Care his voice becomes more powerful again. The fuel for that energy is anger. That could work for him. A debater who shows controlled anger can communicate a powerful alpha presence to the television audience. Our limbic brain will follow the most powerful debater.
Now Romney is interrupting continuing to talk past his time. This is clear response to Obama sounding powerful. Romney has to win each round. His "over-talking" will appeal to the emotional viewer and seem rude and overbearing to the logical viewer.
President Obama's nonverbal response to this is great. He stays back and stands tall. He does not lean in and try to compete. He stays presidential.
Oh now Obama is getting mad as Romney discusses loans. He gives a sour, lemon mouth to Romney.
I am reading an overall excitement in Romney. He is energized by the fight.
Oh this is good. He is talking about how he spoke this way when he was running for office four years ago. That makes the viewer see Romney’s energy and optimism seem naive.
Now Obama is on a roll now he is ignoring the time limits rules. I love the large true smile when he was called on it. That smile was great. I want to see him do that when he says something positive, some action he will take if re-elected.
Obama is talking about board for health care. When Obama Care is fully implemented finally his gestures move up. He truly feels like Obama Care will work.
Romney’s replacement for Obama care - I still am struck by his energy. He seems charged. Highly caffeinated, rapid rushed speaking.
Romney rubs his eye when Obama calls him on the fact that his health care statement is just restating the law as it is now. First time in the debates I see Romney is shaken.
Romney is blinking rapidly and also showing his stress level is high.
Interesting Romney can't stand being beaten. He ignores the rules again and goes into his pat answer. Obama loses his win on that round. We see the irritation in his look to the moderator and his tight downward smile and his shaking of his head no and he looks down
Romney's blinking rate is increasing.
Obama needs to be very careful he keeps looking down. I know it is to stay contained and not showing his anger. But, that downward head can appear like he his hanging his head in shame, showing a lack of power.
Romney’s energy comes up as he talks about teachers. He is racing again. Did he get a quadruple expresso at Starbucks? This may work against his credibility. Ahhh it does bring it down when compared with Obama’s response. Obama has the wonderful power of the pause.
He speaks with confidence here.
Romney does a good job with his response. He does pause when he says his numbers. Romney’s shoulders go forward and his chest poofs up. He loves to go on the attack.
Romney at his close still has a lot of energy but I would've coached him to be a little bit slower and a little bit more purposeful. I would have advised him of the power of the pause.
Obama
didn't look at the camera in the eye in the audience long enough in his close.
His head came down. He looked defeated.
Romney
overall was aggressive but nonverbally won the debate on charisma as I discuss
in my new book "SNAP: Making the Most
of First Impressions, Body Language and Charisma.”
Did you
see the big smile on Romney’s face as the debate ended? He felt he won.
Interesting Romney was last to leave the podium and the stage. He knows how to
look powerful.
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