Business First Impression Consulting Services

Please let us know, if you or your employees would like to receive one-on-one coaching from Patti. Patti also offers customized training in body language, first impressions, customer service, sales, and or presentation skills. She also offers a comprehensive consulting evaluation of your businesses’ first impression including your employee’s nonverbal behavior.

Business First Impression Consulting Services
·         Do you want to know what kind of first impression your business gives to your customers/clients?
·         Would it be helpful to have a fresh pair of eyes and the keen observations skills of a body language and first impression consultant look at your business?
·         When someone calls in or walks into your business how do they feel and what do they think?
·         Would it be helpful to know what you’re doing well and what and how to improve your customer service and first impression interactions?
·         Patti works with large and small businesses, hospitals, hotels and restaurants to improve their businesses.
·         There are several types 0f consulting available.
·         Observation and one-on-one coaching on you and your communication skills.
·         Observation and data collection of your business or businesses.
·         One-on-one feedback on your business.
·         Recommendations for training and changes.
·         Design for employee training.
·         Deliver of employee training.

You may be familiar with secret shoppers or had someone shadow your sales staff or listen in on your front desk or customer service representatives. Patti does all this and more and offers an in-depth evaluation of all your businesses first contacts. She follows up with one-on-one coaching, a log of all the data she taken about your business and evaluation and recommendation sheet and can also offer customized training based on her observations and data collection.

If you would like to learn more specifics about Business First Impression Consulting information, please feel free to call Patti or visit her website at www.pattiwood.net.

Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com. Also check out Patti's YouTube channel at http://youtube.com/user/bodylanguageexpert.

How to use Charisma to persuade and hold attention. A Walt Disney Body Language Trick

Walt Disney was “the great convincer” in the words of his marketing director, Card Walker. He liked to exercise his famous eye-lock technique in which he caught his victim’s face and held it tight. If he or she turned away, Disney would say, “What’s the matter, aren’t you interested.” Pamela (Author of Mary Poppins) was his match. She called him “Mr. Disney” and did not turn away during their long talk in Burbank that April working on Mary Poppins.  This is a quote from a book I just finished reading “Mary Poppins, She Wrote –the life of P.L. Travers” by Valerie Lawson. Interesting as I say in my workshops on body language laser focus eye contact is a body language technique used by highly charismatic people. 

Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com. Also check out Patti's YouTube channel at http://youtube.com/user/bodylanguageexpert.

What is the worst thing that ever happened in your life that led to one of the best things that happened in your life?

My answer to a great conversation starting question.

A media source asked me what was the best personal and business thing I learned from the worst thing I experienced in my life. Here is the answer.

Worst thing. When I was 28 I was teaching body language at Florida State, had a business as a professional speaker and working full time on my Doctorate when my best friend, my twin soul, Roy Moyer told me he was dying from AIDS. We were both devastated.

Roy who had so much to give was dying very slowly and painfully and I wanted to move from my home in Tallahassee Florida to Atlanta to be with him.

I sold almost everything I owned down to the bare walls and moved to a little fourth floor walkup and spent a little less than a year with him before he died.

It was horrible and humbling but I learned so much about love and friendship. One of the best things I learned is to try to say and show my friends and family that I care for them.

I also learned things that served me well in my business specifically about first impressions that led to me writing a book. That learning included time I spent in hospitals with Roy.  I write and speak on body language, first impressions and patient care.   I also went from owning a business to working as a temp secretary that year and learned a lot about how offices work, specifically the front desk and how unsupportive women can be to other women at lower levels which has led to my speaking on first impressions as well as women and leadership.

The best business thing that happened is that I moved to Atlanta and my business took off.

Roy was an amazing person and we had always been there for each other but when you have so little time you learn that each conversation is gift.

The best thing I learned or more correctly must continue to learn is that I need to be present with those you love.

Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com. Also check out Patti's YouTube channel at http://youtube.com/user/bodylanguageexpert.

Kate Gosselin, Loving Mother or Monster?

Patti analyzed the body language of Kate as her daughters, Mady and Cara, were being interviewed on the Today Show on Jan. 16th by Savannah Guthrie.  Cara, when asked a question by Savannah, looked to her controlling mother for answers in the upper picture.  Notice Kate's smile has tightness and is not an honest smile.  Also, in the lower picture, when her daughters would not say what Kate wanted them to say, she snapped and stated, "This is the most wordless I've heard them all morning."  Kate was forced to do the talking for the girls.

Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com. Also check out Patti's YouTube channel at http://youtube.com/user/bodylanguageexpert.

Lady Gaga and Taylor Kinney - What does their body language say about them as a couple?

What is fascinating is how her style, specifically her clothing and shoes, are hindering her connection to Taylor. The high heels and high split in the dress keeps her from walking closer and makes him have to slow down to her speed.  The low-cut dress makes her posture pull back and makes her choose to put her arm on her hip oddly to look bold and powerful. Her dress seems a metaphor of her relationship, Split in two. You see half of her is dressed conservatively the other half is bare and bold.  Half of her is in the relationship; the other half wants to be the Diva. 

He is also split in his emotions. See how half  his bulk and weight is held back to be with her. Very interesting!

They are split, but the handhold even with the pull of the bodies in two different directions is strong and interlocking.

 I give them a 3 on the Life & Style True Love Rating Scale.

Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com. Also check out Patti's YouTube channel at http://youtube.com/user/bodylanguageexpert.