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Patti's Recent Book was Mentioned in the Wall Street Journal as a Resource to Help Improve the Growing Need to Improve Likability in the Workplace


The Wall Street Journal columnist, Sue Shellenbarger, when asked for additional resources to help improve the growing need to improve likability in the workplace she suggested Patti's recent book, SNAP - Making the Most of First Impressions, Body Language and Charisma. 


Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com. Also check out Patti's YouTube channel at http://youtube.com/user/bodylanguageexpert.

Pistorius body language and paralanguage, crying and stonefaced nonverbal cues durring his trial for possibly murdering his girlfriend:


 What I find interesting in Pistorius body language and paralanguage  is the shift from his normally very charismatic body language with a very mobile expressive face and lots of movement to the following nonverbal cues in this trial for murdering his girlfriend:

·        Stone faced  when most people would be showing sadness, loss. (remember he is normally very expressive, his face moves! When listening the testimony before his questioning he seems focused cool and calm till his "breakdown."

·         Frozen in place body language, posture ridged when most people would show grief or stress– an indication does not feel the appropriate emotions or feels  the need to hide his true emotion.  To be clear the timing of his stiff frozen body language is not the not freeze in  place body language from fear. In fact he expresses freely when he is defending himself, but when he should be showing grief he freezes.

·        Steely long gazes of hate at the prosecuting attorney, that allows you to see how his anger could have caused a murderous rage.

·        Paralanguage  strong and faced paced (vocal cues)  as his argues with the prosecuting attorney that rarely shows any grief or distress but ,instead is fast paced within each sentence  and at times strong and argumentative responses and explanations to the prosecuting attorney.  If you just LISTEN to him being questioned by the prosecuting attorney and pay no attention to the words you would think that a teenager was having an argument with his father.  When he is questioned at one point he says with his words, "didn't have time to think." but his explanations for his behavior before and after he makes that statement seem specific and concrete, details coming from his rational neocortex. He remembers so many tiny actions and does not miss sharing any of them as he responds to tough questions. He is fighting in this trail, and he fights with details.
 

·        At times fake overly dramatic crying. Sadly, I am experienced, because of my work as a body language expert  to distinguish how people  cry in true grief in a multitude of circumstances. People tend to move and shift as they cry publicly (often in the primitive emotional brains attempt to get  the horror out and away from the body) You may seem to see the waves of grief wash through them again and again. Sometimes they curl up in a protective snail like posture.  They may shake when they cry.  If they put their hand to their face it is typically a hand trying to wipe the tears, symbolically whipping away the grief. Or to holding both hands over the face and pressing in to hold in the grief or letting the grief escape out and overwhelm them. What they don’ typically do is what  Pistorius does when he cry’s. They don’t  make themselves bigger that is what we do when we feel confident.  They would be more likely in this setting to make their grief intimate and private as they connect with their lost loved one as their grieve.  You may see dramatic movements in someone grieving a loved one  in  the moments right after the bad news or when surrounded by family more likely in parents and female spouses . Pistorius tears are acted they are not motivated from true grief or lost.

·        Pistorius bent over crying. First he moves first in a  big and dramatic ways  in his crying jag but, he  cannot sustain it in its natural wave flow or real grief.  Instead he bend over and holds still  hidden  as he cry. The sound of grief crying tends to come in waves that fade and build not just build then stop.  I hate that I know that, but yes there is a difference. I don't like seeing someone fake cry and not say he is sorry over and over again.
 
       No so sorry. People who are truly sorry often repeat the sorry two or three times in a row each apology with emotion often in waves of emotion. So it may sound like this. I am so story. I am so, (breaking voice) so sorry. (gulp in) so sorry (sorry fades out)

 
Anyone may change how they feel and act when under trial for murdering their girlfriend. But typically the baseline personality and aspects of movement even when even considering grief and fear have similarities to their true self.  And there is a second baseline I use when reading people under stress. That is the baseline of what is normal for anyone under this particular stress


Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com. Also check out Patti's YouTube channel at http://youtube.com/user/bodylanguageexpert.

The Unspoken Language of Complaint Management

 “We want someone else to feel our pain,” says Wood, who trains call center agents on “mirroring and matching” techniques that let a customer know the agent empathizes with them.

http://www.customerexpressions.com/blog/customer-service/unspoken-language-complaint-management/

Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com. Also check out Patti's YouTube channel at http://youtube.com/user/bodylanguageexpert.

Closer Than Ever



Patti observed that Anne Hathaway turned completely away from Adam Shulman during a May 2009 outing in NYC.  This couple seemed to be disconnected.  Patti also noticed that Anne seemed to be giving herself a protective hug.  After marriage during a blissful Miami Beach outing this couple was more in sync and they were very playful and sexual.  They were both leaning into each other.  This couple gets a 4 1/2 on the Life & Style True Love Rating scale.


Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com. Also check out Patti's YouTube channel at http://youtube.com/user/bodylanguageexpert.

Is Rosie and Jason Headed for a Split?



It looked like Jason Statham, 46,. was no longer ready for action with Rosie Huntington-Whiteley, 26, at Vanity Fair's Oscar party in West Hollywood.  Patti observed that Jason's hip, pelvis and leg were all pulled away from Rosie's body.  Rosie is arched away from him as well.  Just last June Jason was pulling her in so tight that even her dress wrinkled at the waist and Rosie couldn't be more joyous noted Patti.  In 2013 this couple was head over heels for each other but in 2014 this couple was rated as a ice cold couple on Life & Style True Love Rating scale.


Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com. Also check out Patti's YouTube channel at http://youtube.com/user/bodylanguageexpert.