http://travel.usatoday.com/hotels/story/2011-10-24/Face-off-Hotel-staff-taught-to-read-guests-body-language/50896514/1Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at
http://PattiWood.net. Also check out the body language quiz on her YouTube Channel at
http://youtube.com/user/bodylanguageexpert.