Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com. Also check out Patti's YouTube channel at http://youtube.com/user/bodylanguageexpert.
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KHSU Radio Interview of Patti on SNAP Making the Most of First Impressions, Body Language and Charisma
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com. Also check out Patti's YouTube channel at http://youtube.com/user/bodylanguageexpert.
Casablanca "Here is looking at your kid" - drinks for a Casablanca party night.
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at http://PattiWood.net. Also check out the body language quiz on her YouTube Channel at http://youtube.com/user/bodylanguageexpert.
The Body Language Advantage - Why is body language important to notice at a conscious level? How can you use body language?
Patti Wood, author of Success Signals and consultant in the field, points out that much body language operates from the limbic brain at a subconscious level. “The advantage of recognizing body language at the conscious level is that we become more aware of our own signals and have a deeper understanding of others,” she said.
However you hold your body, you begin to feel that way chemically in less than a 40th of a second, she said. The classic example is a smile. “If you go to a sales meeting and want to show you are truly excited about the product, bring your body language up, bring lift to your posture, chest, gestures, facial muscles up and into a smile. The message of your body language sends signals to your brain so you begin to feel that way.” “We know our body reflects how we feel, but the inverse is also true.” One of her favorite tips: “Do it and you will begin to feel it.”
She explains that the mirror neurons in our brains subconsciously reflect back to us that action we see in someone else. “We mirror what they are doing and this actually creates empathy through ‘emotional contagion’,” she said. “So that we feel, create the same chemical they do and feel what they are feeling”
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at http://PattiWood.net. Also check out the body language quiz on her YouTube Channel at http://youtube.com/user/bodylanguageexpert.
Hotel staff taught to read guests' body language by Patti Wood MA, CSP – Body Language Expert
Forget calling the front desk. If you're a guest at an Affinia hotel, the staff will try to figure out what you need just by looking at you.
"You can't always tell from the first sentence whether someone is in a good mood or bad mood," says body language expert Patti Wood.
"Starting this month, the boutique chain is bumping up personal service in its five hotels in New York City and one each in Chicago and Washington, D.C. Everyone from housekeeping to management will be tailoring his interaction with guests based on body language.
A body language expert trained employees over the summer on what cues to look for. A guest who makes eye contact while walking down the hall, for instance, may be open to conversation. A corporate trekker constantly tugging on an ear is probably stressed and may be interested in a yoga kit — or perhaps a therapeutic pillow from the hotel's pillow menu.
"So many companies, when they talk about service, they program it to how many rings till you answer the phone," says John Moser, chief brand and marketing officer for Affinia. "That sounds very scripted. Let's give (staffers) some tools they can use to help identify what's the right way to address somebody at a particular moment."
Employees were taught to mirror a guest's volume and rhythm of speech to put him at ease, Moser says. They learned that if guests are constantly touching their faces, it's a likely sign they're anxious after a long day of meetings or travel. "They'll grab their chin or pull on their ear," Moser says. "Those are cues that maybe I should be doing something to get them to their room quick or make them feel comfortable."
Patti Wood, a body language expert who conducted the Affinia training, says she has never seen such instruction given to all hotel employees. "All of this training is so every single guest is treated as special," she says.
Staff questions about a guest's day won't disappear, Moser says. But, he says, small talk isn't always enough to get a reading of a guest's needs.
"You can't always tell from the first sentence whether someone is in a good mood or bad mood," he says. "Measuring some of the things they're showing, with the way they're talking to you, can help our associates deliver a service that's more customized to them."
Jan Freitag, senior vice president of Smith Travel Research, which tracks hotels, says of the effort, "Anything that ultimately gives better customer service is to be applauded." "The question," Freitag says, "is could this be achieved with a different vehicle? It will be interesting to see if the additional expense for staff training will ultimately result in higher guest-satisfaction scores and revenue."
By Anne Ryan, USA TODAY file
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at http://PattiWood.net. Also check out the body language quiz on her YouTube Channel at http://youtube.com/user/bodylanguageexpert.
Body Language Expert Patti Wood Speaking Last Week on Body Language at the World Compliance Summit in Miami Florida
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at http://PattiWood.net. Also check out the body language quiz on her YouTube Channel at http://youtube.com/user/bodylanguageexpert.
High Tech to High Touch, Cats, Coffee Houses and Body Language
Some people enjoy a newspaper with their weekend coffee. At one Ontario cafe, they get a cat.
http://www.canada.com/Ontario+cafe+offers+coffee/5588860/story.html
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at http://pattiwood.net/. Also check out the body language quiz on her YouTube Channel at http://youtube.com/user/bodylanguageexpert.
Patti Reads the Body Language of Casey Anthony on the Dr. Drew Show
http://www.youtube.com/user/bodylanguageexpert#p/u/0/FlPEka0XOds
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at http://pattiwood.net/. Also check out the body language quiz on her YouTube Channel at http://youtube.com/user/bodylanguageexpert.
How "Image Problems" were Handled from a PR Perspective
http://abcn.ws/iLmKMw
Below are two examples of body language and verbal communication.
The consensus is that Weiner bungled this big time and fanned the flames. Then, again, now it seems to be fizzling out… For comparison, NJ Gov. Chris Christie handled the controversy over using a state helicopter to fly to his son’s baseball game in a firm and swift way, decisively putting the debate to rest.
Video on that below.
Weiner---
TUESDAY (press conference with reporters): http://abcnews.go.com/WNT/video/rep-anthony-weiner-spars-reporters-13728683
WEDNESDAY (sit-down interview with ABC): http://abcnews.go.com/GMA/video/anthony-weiner-interview-twitter-photo-13741495?page=1&playlist=2808979§ion=2808950&tab=9482931---
Christie ---
THURSDAY (video in blog) http://blogs.abcnews.com/thenote/2011/06/gov-chris-christie-will-reimburse-nj-for-use-of-state-helicopter.
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at http://pattiwood.net/. Also check out the body language quiz on her YouTube Channel at http://youtube.com/user/bodylanguageexpert.
Tot Mom, Casey Anthony's Body Language During Recent Court Appearance for Jury Selection
I studied Tot Mom, Casey Anthony's body language during her recent court appearance for the Nancy Grace show. She demonstrated several comfort cues such as holding her own hand and bringing her hand up to her mouth which showed her high level of anxiety. She is also seen obsessively adjusting her drink on a napkin, adjusting the band on her ponytail and other behavior that reveals her desire to control what she can control.
Check the link below to my YouTube channel to see the interview and observe Casey's comforting and controlling behaviors.
http://www.youtube.com/watch?v=KXiRb9__6Q8
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at http://pattiwood.net/. Also check out the body language quiz on her YouTube Channel at http://youtube.com/user/bodylanguageexpert.
Patient Relations Relating Patiently - Showing Caring Concern
Patient Relations Relating Patiently
Showing Caring Concern
Through Nonverbal Communication and Body Language
By Patti A. Wood MA, CSP
• Do you want to use the power of the first impressions to pick up information about your patient’s personality as quickly as possible?
• Would you like to know three nonverbal ways to hear a patient’s true needs?
Would you like two simple ways to show caring concern to every patient?
• Have you ever wondered what a patient was thinking but not saying?
• Do you know the secret differences between the way males and female patients share their concerns and symptoms?
• Do you want to easily gain the eyes and attention of your patients?
• Have you wanted to establish rapport quickly and easily to make your patient immediately at ease?
• Do you want to know two things to do when someone isn't listening to you?
Would you like three simple ways to show caring concern to every patient?
If you answered YES to any of these questions, this program will fulfill your needs through practice, discussion, and one-on-one coaching. You'll develop awareness to give you the competitive edge!
The best way to hold your hands to show you are being honest with a patient
How tongue lip and mouth movements reveal deceit
The difference between a real smile and a masking smile
What part of the body is the most "honest?"
How to read pauses in a patient’s responses
How space and territory changes affect a patient’s comfort level
How the heart and other body windows hide of reveal emotions
How to question a patient to get the most honest and revealing answers
Knee-crossing and brain function
Gesturing for increased verbal ability
Noticing the palms as a lie detector
Forming a clear message with your body language
Reading the full nonverbal sentence
Communicating clearly and effectively nonverbally with other medical professionals
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at http://pattiwood.net/. Also check out the body language quiz on her YouTube Channel at http://youtube.com/user/bodylanguageexpert.
Patti's TV Interviews
Are You Two Compatible When You Sleep?
http://www.sunjournal.com/node/79699
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at http://pattiwood.net/. Also check out the body language quiz on her YouTube Channel at http://youtube.com/user/bodylanguageexpert.
What Your Street Style Pose Says About You
I was featured in "Refinery 29" today, which is a global fashion news magazine. I gave body language reads and descriptions of several different poses of people attending Fashion Week in New York. What's your street pose? What does it say about you?
To Cool to Stand, or Lean on Me
This stance shows a desire to look “Cool, relaxed and chill.”
The crossed feet are a unique cue, typically crossing means shyness or closure, but crossing the feet in a relaxed stance says “I am so comfortable that I don’t have to have my feet in position to flee or fight.” “I am not scared or threatened” The lean to the side also shows an ease and comfort. Only the subtle cues, sunglasses, one hand in the pocket and the other hand slightly covering the belly show her need to keep her privacy.
The walk away or Run Away, or “caught on tape” pose
“I don’t look good enough for a photo”
The feet move first under pressure and this stance, with the toes pointing away from the camera, the bowed head, and the slouched shoulders protecting the heart. The purse covering her stomach show I don’t think I look good enough, I am embarrassed.
The sassy model or look at me, or happy hoofer, Cheerleader leap
This pose shows you are super confident, joyful and love to be in the limelight.
I call this “up” body language. Upward body cues, up in the air foot, raised arms, upward facing palms, chest up and out, chin and head up are cues or happiness, joy and excitement. She loves herself from her head to her shoes!!! She knows she looks hot.
Red carpet, or the slimmer, or spanx my body, Am I ready for the red carpet?
The hand on the hip is a model technique. It lifts the chest up and up and elongates the upper torso making you look slimmer but because of the elbow out also making the viewer excited. (The elbow out creates a danger silhouette alerting the primitive brain sending it the message I am dangerous. The foot cross in this pose one foot protecting the other in a foot hug, show she knows how to pose the upper half of her body but behind the pose she is really not as confident.
She is not quite ready for the red carpet.
The prim and proper, “I know I am good, but you can’t have me.”
She knows how to take care of herself. She is confident but she doesn’t give it away for free.
The head tilted to the side shows her coyness, It says, “Aren’t I cute.” This is a woman who on one hand says, “come and get me and on the other says, but it won’t be easy.”
Notice how this poser is facing straight on to the photographer, the only poser to do so. She is protecting herself by crossing her feet and using her bag to shield her stomach or say shield herself, but the overall pose says I like myself. She is confident in every clothing and accessory choice. See how the belt is given attention and the bag is held at just the right placement to show it off, not to high and not sagging to low or too far in front to protect her pelvis.
http://www.refinery29.com/what-your-street-style-pose-says-about-you/slideshow?page=2#slide-1
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at http://pattiwood.net/. Also check out the body language quiz on her YouTube Channel at http://youtube.com/user/bodylanguageexpert.
Body Language Clues From Zahra Baker's Father
Patti was asked by WBTV News this week to view the interview of Adam Baker just after he received the news that his wife, Elisa Baker, had been charged with second degree murder of their daughter. Patti revealed some interesting facts regarding his body language during the interview. Check the link below to hear her comments as she watched his interview.
http://www.digtriad.com/news/local/article.aspx?storyid=162510&catid=57
http://www.wbtv.com/Global/category.asp?C=197806
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at http://pattiwood.net/. Also check out the body language quiz on her YouTube Channel at http://youtube.com/user/bodylanguageexpert.
Body Language, Lying to the Federal Reserve
It's a testimony of the Inspector General of the Federal Reserve before a congressional panel, trying to pin down the woman who SHOULD know what happened to TRILLIONS of $ that was provided as bailout money, and she evades, dodges and prevaricates. What do you see.
http://dailybail.com/home/there-are-no-words-to-describe-the-following-part-ii.html
Body Language of Fashion Designer Michael Kors
Hamish Bowles' Body Language, an Editor for Vogue
http://www.dailyfrontrow.com/chic-report/article/a-chic-report-investigation-hamishs-body-language
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at http://pattiwood.net/. Also check out the body language quiz on her YouTube Channel at http://youtube.com/user/bodylanguageexpert.
Elevator Body Language
How we behave in those seconds of entrapment says alot about us. Bloomberg Businessweek asked Patti to share her insights on the behaviors of elevator riders from 10 of Manhattan office buildings. Check the link below to find out which catagory you're in!
http://www.scribd.com/doc/46012966/ElevatorBehaviors
Boost Your People Smarts, Good Housekeeping
Patti Wood, body language expert, says "Don't just listen to what others tell you - learn how to read their body language to find out what they are "really" saying." Patti discusses some clues that will help you become more "people smart" in Good Housekeeping's Quick & Simple.
http://www.scribd.com/doc/34852033/GHQuick-Simple-Boost-Your-People-Smarts
Matching And Mirroring
Patti says that rapport creates a feeling of trust and safety between you and the other person. She discusses ways in which you can consciously match or mirror to create rapport. Check the link!
http://www.scribd.com/doc/34851919/Auto-Success-Matching-and-Mirroring
Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at http://pattiwood.net/. Also check out the body language quiz on her YouTube Channel at http://youtube.com/user/bodylanguageexpert.