What Does Winking Mean? The Definition of Winking.

What Does Winking Mean? The Definition of Winking.

Winking can be a greeting, it can indicate interest, attraction and or indicate you have a secret connection Winking is a conscious deliberate set of body language cues. We tend to think it is just the closing of one eye, but what is also necessary is that the person looks at the receiver of the wink with his or her other eye. It is a fascinating combination of low and high power cues, and closed and open gestures.  

You stare with one eye to show interest and the wink with the other to soften the stare. Starring, extended eye contact can indicate a desire to attack.  So winking is a way of showing interest but softening what could be threatening continuous eye contact. That is why I recommend it in my chapter on flirting in SNAP Making the Most of First Impressions Body Language and Charisma.

Winking is sometimes done with a tilt of the head that is an additional softening cue. So a wink and tilt may indicate, “I am interested, but I’m harmless.”

The conspiratorial wink to one person can translate as, ‘You and I have a secret, we both understand, others do not.”

Winking can also be a slightly suggestive greeting and is reminiscent of a small wave of the hand as in “Hello there, beautiful!” or “Hello you hunk You.”

A perfect example of the softening/conspirator wink is given in the poem “The Night Before Christmas.” Santa gives traditional nonverbal cues to show he is harmless and not going to attack with, “A wink of his eye and a twist of his head.” Together these body language cues let the narrator of the story who just saw a stranger who just bounded into his living room carrying a sack is a charming interloper, not a dangerous intruder planning to abscond with the silver.

I remember being out with a group of friends, one of whom I had dated. A topic came up in the groups discussion that he and I had discussed and laughed about many times when we dated and I looked at him and gave him a wink and the exact moment he turned to wink at me!

Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com.
     

What Does Winking Mean? The Definition of Winking.

What Does Winking Mean? The Definition of Winking.

Winking can be a greeting, it can indicate interest, attraction and or indicate you have a secret connection Winking is a conscious deliberate set of body language cues. We tend to think it is just the closing of one eye, but what is also necessary is that the person looks at the receiver of the wink with his or her other eye. It is a fascinating combination of low and high power cues, and closed and open gestures.  

You stare with one eye to show interest and the wink with the other to soften the stare. Starring, extended eye contact can indicate a desire to attack.  So winking is a way of showing interest but softening what could be threatening continuous eye contact. That is why I recommend it in my chapter on flirting in SNAP Making the Most of First Impressions Body Language and Charisma.

Winking is sometimes done with a tilt of the head that is an additional softening cue. So a wink and tilt may indicate, “I am interested, but I’m harmless.”

The conspiratorial wink to one person can translate as, ‘You and I have a secret, we both understand, others do not.”

Winking can also be a slightly suggestive greeting and is reminiscent of a small wave of the hand as in “Hello there, beautiful!” or “Hello you hunk You.”

A perfect example of the softening/conspirator wink is given in the poem “The Night Before Christmas.” Santa gives traditional nonverbal cues to show he is harmless and not going to attack with, “A wink of his eye and a twist of his head.” Together these body language cues let the narrator of the story who just saw a stranger who just bounded into his living room carrying a sack is a charming interloper, not a dangerous intruder planning to abscond with the silver.

I remember being out with a group of friends, one of whom I had dated. A topic came up in the groups discussion that he and I had discussed and laughed about many times when we dated and I looked at him and gave him a wink and the exact moment he turned to wink at me!

Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com.
     

Romantic Eye Contact, My Tips For Great Date Eye Contact

Courtesy of: Optilase.com

Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com. Also check out Patti's YouTube channel at http://youtube.com/user/bodylanguageexpert.

Clip from a great movie, "I'll See You In My Dreams" My favorite movie at the Atlanta Film Festival

A Movie Review of  "I'll See You In My Dreams" 
It is a rare treat to see a movie about nice people. A movie with the title character that is a woman of depth and not just over 25 but over 70! It's rare to see a great film that is about friendship, love, and loss, and not about a murderer, druggie, weird loner, sex addict, immature loser, or narcissist. A movie starring a single woman that does not make her deceased husband or the guy she is dating a jerk! Thank God for this funny, and touching movie that lets me know that we can still find a movie about tenderness. I saw a row of 20 year old guys and 40 year old lighting engineers laugh really hard during this movie, so don't mistake it for a chick flick. It was written and directed by the 30 year old Brett Haley, (yes a guy). Brett shared with us at Q&A after the film at the Atlanta Film Festival that they did the whole film in 18 days on a budget of $450,000. That is absolutely amazing! Note the final song sung in the film written by the sound guy on the movie, its absolutely perfect. The film will be in limited release in theaters in May of 2015.

The body language and other nonverbal communication is wonderful in this clip. Notice Sam's eye contact. His eyes linger on her and he smiles. He truly sees her. Notice how she touches her clothing in self comfort as she asks if she is dressed appropriately.

If you see the movie in its entirety notice the silences. There are very few movies these days that are comfortable having characters interact in a long intimate sometimes exquisitely comfortable or painfully awkward silence. (Unless one of the characters has a gun and is hunting the other one!)
When I taught body language at Florida State each semester I had my students write a one page paper on how silence was used to communicate in one of their relationships. I read 100 fascinating papers each semester!  Think about how you or your loved ones and or work mates use silence to communicate.


Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com. Also check out Patti's YouTube channel at http://youtube.com/user/bodylanguageexpert.

People Watching a Couple in their 70’s Love at Any Age

People Watching a Couple in their 70’s
 Love at Any Age

My former fiancé and I used to people watch together and we'd watch couples and family members and make up stories about them.

One day we saw a couple in their 70s and they were so gentle and tentative with each other. The gentleman helped her to the table. He took out her chair for her and helped her sit down. They seemed so sweet and caring of one another. As they ate, they couldn't keep their eyes off each other.  They would reach across the table to touch as they talked. It was quite beautiful to watch.
We wondered how a couple that had been together so many years could be so sweet to each other.  Then, we couldn't help ourselves,and had to go over and introduce ourselves to the couple. We found out that they were actually on a first date. They had known each other peripherally for years and we're finally going out.

It reminds me that you could have love and tenderness at any age and you should never give up searching and trying for love.

Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com. Also check out Patti's YouTube channel at http://youtube.com/user/bodylanguageexpert.

What You Communicate Without Saying a Word

Patti was interviewed by The Job Scholar on what you communicate without saying a word. Patti says to maintain eye contact without giving the "Death Stare."

What You Communicate Without Saying a Word

 Mar 13, 2014  Brienne Driscoll  Acing the Interview, Interview Pet Peeves, The Interview, The Outside Voice  0

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Our experts say a well prepared candidate will not only say the right thing in an interview, but will also communicate through their body language that they are the right fit for the position.

Body Language Matters

Bill Balderaz, president of marketing firm Fathom, says that what a candidate’s body language communicates can be even more influential than the spoken word. “I pay much more attention to body language than I do to the words someone says. Do they project empathy, confidence, and knowledge?” Balderaz says he looks for signs that the candidate is engaged in the interview, such as head nodding and leaning into the conversation. “I think of myself as a prospect, is this the body language that will make me want to work with a person, and a company?” Balderaz says that taking notes is another sign that the candidate is engaged in the conversation, but warns against taking notes so rigorously that the candidate is no longer actively taking part in the conversation.

Sit Up Straight

Jonathan Simon, vice president of talent acquisition and human resources for Forman Automotive, Inc., says that a candidate’s posture enables him to envision the type of employee they will become. “A person sitting too relaxed in their chair is a turnoff for me. It shows a bit of cockiness and is unprofessional,” Simon says. Simon explains that while he is looking for a candidate that exudes confidence while remaining relaxed, slouching or slumping in a chair takes it too far.

According to Patrick Lynch, president of executive and career coaching firm The Frontier Group, a candidate who doesn’t slouch or lean back, but instead leans forward into the conversation, demonstrates that they are interested in the interview and have a good energy level. However, Lynch cautions candidates from leaning too far forward. “People all have their own comfort zone or personal space. Leaning too far forward makes some interviewers uncomfortable,” Lynch warns.

Maintain Eye Contact – Without Giving the “Death Stare”

Body language expert, Patti Wood, says that in a typical conversation eye contact is usually made 60% of the time, and it is expected that a candidate look away here and there. “It is normal to look away from time to time as you speak, because you’re accessing information from your brain. Actually, the listener should be the one making the most eye contact. So when your interviewer is talking, lock in. Keeping the eye connection tells the interviewer you are paying attention and are interested in the job. After giving an answer, remember to make eye contact with the interviewer, don’t ‘click off’ when you are not ‘on’,” Woods recommends.

Kiah Jones, strategic planning officer at recruiting firm Windsor Resources, agrees that eye contact is essential, citing it as one of the ways an interviewer can determine if a candidate is excited about a position, and if they would be a good fit. “An attentive candidate with strong listening skills that involves eye contact can be revealing. These candidates are present, engaged, and interested. If a candidate doesn’t convey excitement for a role in an interview, they will most likely not have any passion or creativity if they are hired,” Jones says.

Keep Arms Uncrossed

“The worst thing a candidate can do is sit with their arms crossed. This gives the appearance of ‘holding back’, and reflects negative energy ranging from nervousness to combativeness,” warns Jones. Instead, Jones recommends that candidates carry themselves with relaxed (but not stooped) shoulders, demonstrating that they are both poised and comfortable. Again, Jones stresses that if a candidate gives off a defensive or low energy during the interview, this sends the message that the candidate will become a low energy and defensive employee if hired.

Understand You’re Being Watched

Our experts have established how a candidate needs to present themselves once in the interview room, but Mario Almonte, managing partner of Herman & Almonte PR, says that body language outside of the interview room matters, too. “The interviewing process begins the moment you enter the reception area. The receptionist and anyone else in the office are assessing you. If they see you fidgeting, acting strangely, or otherwise not acting like a professional, they’re going to tell HR later,” Almonte warns. Almonte says that while waiting to be interviewed, candidates should sit calmly and their body movements should show confidence and professionalism. “The bottom line is that you should consider yourself under 24/7 surveillance the moment you enter the office for a job interview. Assume that people are watching your every movement and that they will report any suspicious looking characters to management,” Almote cautions.

All of our experts agree that the unspoken communication of body language plays an important role in their selection process, so remember, they’re watching you.

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Article Link Below:

http://thejobscholar.com/communicate-without-saying-word/

Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com. Also check out Patti's YouTube channel at http://youtube.com/user/bodylanguageexpert.

Is Eye Contact Overrated, Power and Eye Contact

Is Eye Contact Overrated?

I think that speakers make less eye contact than listeners and that is really what this research finding shows rather than any truths about debating. 

  

Is eye contact overrated?

Don't look now, but...

By Chris Gayomali | October 3, 2013     

Traditionalists and high-powered guys with Machiavelli on their Kindles will probably tell you that looking straight into another person's face and maintaining unflinching eye contact is the age-old secret to the Powers of Persuasion. In actuality, though, the opposite may be true, especially in the midst of a heated debate.
"Debate" is the operative word here. Unlike previous psychological studies analyzing the bonds forged when a mother stares into a baby's eyes, or when two lovers tenderly lock gazes, this time a team of researchers from Harvard University and the University of British Columbia sought to understand eye contact from a different vantage point: Does looking into another person's eyes really help your cause when you're trying to win an argument?
The short answer: Perhaps not. The new paper, published in the journal Psychological Science, only took a look at 20 participants, but the results are intriguing. Researchers had subjects share their opinions on contentious issues, such as affirmative action and assisted suicide, then watch recorded talks by a speaker on those same topics. At the same time, researchers used eye-tracking technology to determine when and (more importantly) if participants were looking at the eyes of the person in the recording.
When participants shared an opinion with the speaker, they were more likely to establish eye contact. But when they disagreed, suddenly their gaze was less focused. "The participants were less likely to change their opinions if they were looking into the eyes of the speaker, especially when the speaker was also looking directly at the participant, rather than to the side of the screen," says Alexander Sifferlin at TIME:

To test this again, the researchers had the participants watch more videos, but sometimes they were told to look into the speaker's eyes, and other times they were instructed to look at the speaker's lips. The participants who looked into the speaker's eyes were once again less likely to change their opinions compared to participants focusing on the speaker's lips. [TIME]

Now, most people simply aren't accustomed to making consistent eye contact. "Your eyes naturally go back and forth between the eyes and the mouth," co-author Julia Minson, a psychologist and assistant professor at Harvard, tells Forbes. "There's also some time when your eyes just wander around."
Of course, the study does have its flaws. Video interaction is a poor substitute for person-to-person interaction, so all those reactive subtleties communicated by body language are lost in transmission.
Still, not locking eyes may be your best tactic going forward if you're trying to make a point. Putting your phone away probably helps, too.

Is eye contact overrated?

Don't look now, but...

By Chris Gayomali | October 3, 2013

 

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Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com. Also check out Patti's YouTube channel at http://youtube.com/user/bodylanguageexpert.

10 Ways to Find Out If Your Date has His or Her Act Together

Check the link below to see how eye contact, according to Patti, can determine if your date has his or her act together.

http://www.howaboutwe.com/date-report/10-ways-to-find-out-if-your-date-has-his-or-her-act-together/

Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com. Also check out Patti's YouTube channel at http://youtube.com/user/bodylanguageexpert.

Body Language of Olivia Wilde and Jason Sudeikis in Life & Style

Everything about their body language in this photo makes you smile. Jason is leaning in at 3:00 position with his shoulder.  A  shoulder lean that indicates this woman I feel totally relaxed being around. Though he seems to be blocking her getting in to close with his elbow he is actually using his right arm and curled to hold fingers to do a symbolic reach across his pelvis towards her across his pelvis. That combination says if there were not people around I would be doing more.  The eye contact and mutual smile they are giving the photographers show they want to be seen as a happy couple together. Olivia's head tilt and resting on him, and chin down eyes and smile up are so unusually coy and sweet.  Showing Jason makes her feel safe being a playful little girl with him and combined with her head resting on his shoulder and her lean in and hand around him to show she is smitten.  He is more into her at an athletic event than I typically see men be with their sweeties and if his arm was slightly different I would give them a five, but with that block I would give it a four. 

Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com. Also check out Patti's YouTube channel at http://youtube.com/user/bodylanguageexpert.

Body Language Read of Kate Bosworth and New Husband Michael Polish

Love that he is actually going backwards a bit to look at and hold onto Kate.  His head tilt and their mutual eye contact, even through sunglasses, says they are so into each other. I love that she reaches up and over his shoulders. That tells me she wants everyone to know he belongs to her. His arm is around her in support.  Nice smile!  I give them a 5 out of five.

Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com. Also check out Patti's YouTube channel at http://youtube.com/user/bodylanguageexpert.

Interview Body Language Mistakes That Can Cost You The Job

Patti shared with Forbes Magazine that a candidate can give out thousands of non-verbal cues within the first minute of meeting a hiring manager, and those messages make more of an impact than the words that you use during the interview.  Click the link below to discover what body language mistakes you could be making without even knowing it!

http://www.forbes.com/sites/jacquelynsmith/2012/08/20/interview-body-language-mistakes-that-can-cost-you-the-job-2/

Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com. Also check out Patti's YouTube channel at http://youtube.com/user/bodylanguageexpert.

What Are Some Nonverbal Cues That Can Convey Confidence At Work?

Attributes like full control of the space, relaxed body language, a posture that is open, and a strong, authentic presence. To begin feeling that power yourself imagine a lion in the jungle. She establishes her space and territory; she's queen of the jungle. She's relaxed; she moves gracefully. If she met a mouse on her path, it's the mouse that would be tense. Her posture is open; she stretches out her limbs. She'd never have to battle for an armrest on an airplane. She's -authentic; she carries her confidence and stability with her. She's herself.

Take Up Space

Use the arms on the chair, stand with your feet a bit apart (men can do this more easily than women.)  A female leg stance in North America is with the feet typically 4 to 6 inches apart and a male power stance starts with the feet more than 8 inches apart which could make a woman look like a gun slinging cowboy.  

Choose where you sit and stand

For example the new power seat (seating in detail in the book) is the middle of the conference room table.  

Go First

Initiate interactions. Be the first to make eye contact, offer your hand to shake, have an idea or solution, go into a room, and make the call.  You can only afford to wait and go last when you are in the C-suite and ready to retire.  

The handshake

Always put your hand out to shake hands. A classic good handshake is one with full palm to palm contact.

Eyes

Occasionally initiate prolonged, eye contact, three seconds or longer as you initiate interactions.  Says, acts like communicates that you are powerful. The dominant person may alternatively prevent eye contact, saying “You are beneath me and I do not want even to look at you.” Women have to be careful of doing this when they don’t know the gentleman as it may be misconstrued as a sexual come on. (Yes, this is still true today.)  

Speaking

The person who speaks first often gets to control the conversation, either by talking for longer or by managing the questions. You don’t have to be loud to be confident but you may have to be a bit louder to get “the turn” to speak.

Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com. Also check out Patti's YouTube channel at http://youtube.com/user/bodylanguageexpert.

Tips for Creating a Great First Impression and Making New Friends Your First Week on Campus

Be open
You have the rare opportunity for a fresh start at your impression. Smile as you walk across campus, walk down your dorm or class hallway or enter any room. Take the initiative to make eye contact, say hello and introduce yourself. Keep your body language open.


Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com. Also check out Patti's YouTube channel at http://youtube.com/user/bodylanguageexpert.

Body Language of Leadership

So excited to see what the new MIT research will show it the best body language for leadership.

http://www.businessweek.com/stories/2009-03-11/reading-the-body-language-of-leadership

Body language cues to make you look powerful in an interview or meeting.

Today I was coaching a client for a job interview and we worked on 4 body language behaviors she used to look powerful and confident.

1. Stay standing, or sit in the firmest seat or sit in readiness for action as you wait, if the waiting room seats make you look slouched or are awkward get out of the seat.

 

1. Put your hand out first. In fact, when you see the interviewer turn towards then immediately and as you step forward raise your arm immediately as you step forward. This makes you look confident and insures you make significant eye contact rather than look down at your feet as you move forward.

 

1. The next body language tip for looking powerful in an interview or meeting is to make significant eye contact before you sit down and again just as you sit down. This is very important for women, who tend to be distracted by their “stuff” and take a subordinate position and wait to make eye contact till after they are settled in and have arranged their purse, their coffee cup, their paper, their jacket, etc.

4. Take up space as you sit down. The easiest way to do this is to have a leather bound case for your pad that you can open up so that your table top “foot” print is broad. The leather looks impressive and communicates status. It also keeps you from looking like a lower level person or secretary if you take notes.

Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at www.PattiWood.net. Check out Patti's website for her new book "SNAP, Making the Most of First Impressions, Body Language and Charisma" at www.snapfirstimpressions.com. Also check out Patti's YouTube channel at http://youtube.com/user/bodylanguageexpert.

How Body Language Shaped the Debate

Patti was interviewed on CNN Saturday, October 5th explaining how body language shaped the debate.  Click the link below to see her comments!

 

http://www.youtube.com/bodylanguageexpert

Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at http://PattiWood.net. Also check out the body language quiz on her YouTube Channel at http://youtube.com/user/bodylanguageexpert.

When is it Time to STOP Selling the Dress?

Patti is featured in the Jan/Feb issue of VOWS magazine which recently hit the stands. Check the link below for her insights on knowing when to STOP selling!

http://www.scribd.com/doc/84575364/Time-to-Stop-Selling

Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at http://PattiWood.net. Also check out the body language quiz on her YouTube Channel at http://youtube.com/user/bodylanguageexpert.

What Your Body Language Says About You

Some people always do well during job interviews, seem to have more fun at cocktail parties and generally get along better with other people. Wouldn't you like to know their secret? The answer may be no secret at all. They could simply have more awareness of body language -- both their own and that of others.

Patti shared her insights on what your body language says about you with Healthy Life. Click the link below to find out!

http://www.healthylifect.com/home/article/Talk-This-Way-3377426.php


Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at http://PattiWood.net. Also check out the body language quiz on her YouTube Channel at http://youtube.com/user/bodylanguageexpert.

Hotel staff taught to read guests' body language by Patti Wood MA, CSP – Body Language Expert

Forget calling the front desk. If you're a guest at an Affinia hotel, the staff will try to figure out what you need just by looking at you.

"You can't always tell from the first sentence whether someone is in a good mood or bad mood," says body language expert Patti Wood.

"Starting this month, the boutique chain is bumping up personal service in its five hotels in New York City and one each in Chicago and Washington, D.C. Everyone from housekeeping to management will be tailoring his interaction with guests based on body language.

A body language expert trained employees over the summer on what cues to look for. A guest who makes eye contact while walking down the hall, for instance, may be open to conversation. A corporate trekker constantly tugging on an ear is probably stressed and may be interested in a yoga kit — or perhaps a therapeutic pillow from the hotel's pillow menu.

"So many companies, when they talk about service, they program it to how many rings till you answer the phone," says John Moser, chief brand and marketing officer for Affinia. "That sounds very scripted. Let's give (staffers) some tools they can use to help identify what's the right way to address somebody at a particular moment."

Employees were taught to mirror a guest's volume and rhythm of speech to put him at ease, Moser says. They learned that if guests are constantly touching their faces, it's a likely sign they're anxious after a long day of meetings or travel. "They'll grab their chin or pull on their ear," Moser says. "Those are cues that maybe I should be doing something to get them to their room quick or make them feel comfortable."

Patti Wood, a body language expert who conducted the Affinia training, says she has never seen such instruction given to all hotel employees. "All of this training is so every single guest is treated as special," she says.

Staff questions about a guest's day won't disappear, Moser says. But, he says, small talk isn't always enough to get a reading of a guest's needs.
"You can't always tell from the first sentence whether someone is in a good mood or bad mood," he says. "Measuring some of the things they're showing, with the way they're talking to you, can help our associates deliver a service that's more customized to them."

Jan Freitag, senior vice president of Smith Travel Research, which tracks hotels, says of the effort, "Anything that ultimately gives better customer service is to be applauded." "The question," Freitag says, "is could this be achieved with a different vehicle? It will be interesting to see if the additional expense for staff training will ultimately result in higher guest-satisfaction scores and revenue."
By Anne Ryan, USA TODAY file


Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at http://PattiWood.net. Also check out the body language quiz on her YouTube Channel at http://youtube.com/user/bodylanguageexpert.

Hotel Staff Taught to Read Guests' Body Language by Patti Wood in New York, Chicago and DC

http://travel.usatoday.com/hotels/story/2011-10-24/Face-off-Hotel-staff-taught-to-read-guests-body-language/50896514/1


Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at http://PattiWood.net. Also check out the body language quiz on her YouTube Channel at http://youtube.com/user/bodylanguageexpert.

Body Language Mistakes That Can Cost You Your Job

A candidate can give out thousands of cues within the first minute of meeting a hiring manager, and those messages make more of an impact than what you say during the interview. Our body language says a lot about who we are and our emotional state, and poor body language often sends a message that we are stressed or fearful.

Check the link for Patti's full interview with Forbes Magazine.

http://www.forbes.com/sites/jacquelynsmith/2011/08/31/interview-body-language-mistakes-that-can-cost-you-the-job/

Patti Wood, MA, Certified Speaking Professional - The Body Language Expert. For more body language insights go to her website at http://PattiWood.net. Also check out the body language quiz on her YouTube Channel at http://youtube.com/user/bodylanguageexpert.