My friend Mike who works for an company based in Paris commented on the e-mail blog. He said that one of the issues of e-mail in an international company is the time differeance. You send off your e-mail thinking your going to get a reply in a certain amount of time, or thinking everyone will get the news from a group e-mail at the same time and things go amiss.
We talked about the problems of communicating internationally in the three day interpersonal skills workshop I am leading this week. One of the other issues that came up was the lack of small talk. If your doing everything by e-mail, and your feeling constantly rushed and overwhelmed your tendancey is not even to do a normal salutation, just a, "...I need this now."
I suggest you consider time problems and,in at least in your Monday e-mails, spend a few lines asking people how their weekend was, what good things have been going on in their lives ect. You can small talk via e-mail and we need the cushion of interpersonal communication to smooth out the rough spots in our work-a-day lives.
E-mail is a Form of Non-verbal Communication
Sometimes we forget that the way we send e-mail is a form of nonverbal communication. For example, if you take a long time to respond to someone’s e-mail your delay is way of sending a message about the importance of the person. I know I am guilty of taking a long time to return e-mails to friends when I am on the road speaking. Somehow, I rationalize that my friends will love me even though I take forever to respond to them. Isn't funny how we treat those who love us the most?
We also need to be aware that E-mails were not designed to send emotional messages. The internet was designed to send information, not emotions. It is so tempting at work to blast off a message via e-mail, without dealing with that messy human contact. But, if you’re in your office and you have a message laced with intense feeling to send to someone, go talk to them!! If over 80 percent of the meaning of the message is sent through nonverbal communication your simple e-mail that has no nonverbal communication will often be misinterpreted.
Finally, we sometimes blast off an email so we can say to ourselves, "That's taken care of." In truth, it may not be. Because you do not see the person get your message, understand it and respond to emotionally you really do not know if it taken care of. Follow up, at least occasionally with a phone call, a stop in the hallway or an office visit to make sure the receiver, really, "got" the message.
We also need to be aware that E-mails were not designed to send emotional messages. The internet was designed to send information, not emotions. It is so tempting at work to blast off a message via e-mail, without dealing with that messy human contact. But, if you’re in your office and you have a message laced with intense feeling to send to someone, go talk to them!! If over 80 percent of the meaning of the message is sent through nonverbal communication your simple e-mail that has no nonverbal communication will often be misinterpreted.
Finally, we sometimes blast off an email so we can say to ourselves, "That's taken care of." In truth, it may not be. Because you do not see the person get your message, understand it and respond to emotionally you really do not know if it taken care of. Follow up, at least occasionally with a phone call, a stop in the hallway or an office visit to make sure the receiver, really, "got" the message.
Making eye-contact when a loved one walks in the room
Last night I was watching Oprah. A guest spoke about changing his nonverbal behavior after hearing the author Toni' Morrisons ask, “What does your child see on your face when you he or she walks into the room on an Oprah episode. Steve, the guest on yesterday’s show is a father. He was inspired to change his nonverbal behavior. He made the conscious decision to put on a happy face every time his children walk into a room. "I thought, 'Wow, I could actually be hurting their feelings and not even [know] it,'" he says. "Aha! Your kids actually see the expressions on your face." He says. "I want them to see how proud [I am] that they're there—how much [I] love them."
There are two things that are important about this practice. One is that you make significant eye—contact with your loved one so that they feel, “seen” the other is that your face shows the joy you feel in seeing them enter the room. Let me talk about ‘Seeing” them in today’s blog. When I was sixteen I was, as I am now a voracious reader. I read a book by philosopher Eric Fromme on love called the “The Art of Loving." These many many years later I still remember how Fromme defined love as feeling seen. I remember thinking it would be that the person who loves you looks at you in way they makes you feel human and divine at the same time. That you wouldn’t feel invisible. As I grew up I realized that we often feel invisible in are love relationships with family or sweeties. So today, make real eye-contact with the people you love. See them for the wondrous people that they are.
There are two things that are important about this practice. One is that you make significant eye—contact with your loved one so that they feel, “seen” the other is that your face shows the joy you feel in seeing them enter the room. Let me talk about ‘Seeing” them in today’s blog. When I was sixteen I was, as I am now a voracious reader. I read a book by philosopher Eric Fromme on love called the “The Art of Loving." These many many years later I still remember how Fromme defined love as feeling seen. I remember thinking it would be that the person who loves you looks at you in way they makes you feel human and divine at the same time. That you wouldn’t feel invisible. As I grew up I realized that we often feel invisible in are love relationships with family or sweeties. So today, make real eye-contact with the people you love. See them for the wondrous people that they are.
Body Language of Stephen Harper Canada's prime minister
On February 08, 2006 Macleans Magazine, Canada's version of Newsweek published a story of my photo read I did of the former prime minister sitting with the new prime minister of Canada for. A bit of the story writeen by SHANDA DEZIEL after her interveiw with me is below.
www.macleans.ca/topstories/politics/
article.jsp?content=20060213_121419_121419
"Stephen is symbolically stepping on Paul," "You can almost see the movement, see it happening. And it's in combination with his hand position I would love to know what was said." "In that particular foot positioning,the toe would normally go down. But it's both up and facing slightly toward the former PM -- that is very telling. And that hand motion is a power motion. It's not done a lot, unless you're Italian or maybe Arabian or during public speaking, where you bring your hand flat down like that. It's done when you're admonishing somebody and when you're very emphatic about a point.""there isn't equality between the two of them. One feels much more in a position of power." Martin, looks as if "he's the one losing this negotiation or losing something in this interaction." She gives the former PM a toe-to-head reading. "He's doing a very unusual 'locked cross' with his feet. They're so twisted shut, which shows a very strong need to protect himself against attack. The way he has his legs positioned is also unusual. He's pressing them together, which is protection, and has them angled to create a wall between him and the new Prime Minister. The legs pressed together is very symbolic -- that's a man afraid of being kicked in the . . . . "
Wood says it's the lower part of a person's body that is most honest, because it's "under less conscious control." And while she feels Martin's doing a slightly better job of relaxing up top, there are a couple of other indications of "his need to protect and slight feelings of aggression." Like his right hand. A relaxed person's hand will fall much closer to the knee than Martin's does. "The elbow and the arm are about four to six inches further back on the leg than normal," says Wood. "His shoulder is raised up, showing tension and a need to retreat backwards." And there's the loose fist -- "it's more defensive than aggressive." The same can be said of his facial expression. "If you look at his mouth position," says Wood, "he has his bottom lip and his chin jutted out slightly -- again that's defensiveness, pouty defensiveness." From one picture, Wood comes up with the following personality assessment of Martin: "The posture and facial expression are so vulnerable, almost like a lack of maturity -- I wonder if he was very emotional when he was in power, if he had outbursts?"
She finds Harper doesn't give off as many "body language cues," and his face isn't revealing -- perhaps lending credence to the robot theory? But her overall impression is that he's "attractive and confident." He crosses his legs in a way that gives him more height, and his shoulders and face are relaxed. But she warns that the outside world may be put off by someone with so much power having such youthful features. And Wood, who gives workshops on how to improve body language, has some suggestions. "I would say that the new Prime Minister be a better listener and more empathetic. He also might be too consumed with image." Having also studied the photo of Harper shaking hands with his son after dropping him off at school, Wood concludes: "He should be a little more aware of being more real."
www.macleans.ca/topstories/politics/
article.jsp?content=20060213_121419_121419
"Stephen is symbolically stepping on Paul," "You can almost see the movement, see it happening. And it's in combination with his hand position I would love to know what was said." "In that particular foot positioning,the toe would normally go down. But it's both up and facing slightly toward the former PM -- that is very telling. And that hand motion is a power motion. It's not done a lot, unless you're Italian or maybe Arabian or during public speaking, where you bring your hand flat down like that. It's done when you're admonishing somebody and when you're very emphatic about a point.""there isn't equality between the two of them. One feels much more in a position of power." Martin, looks as if "he's the one losing this negotiation or losing something in this interaction." She gives the former PM a toe-to-head reading. "He's doing a very unusual 'locked cross' with his feet. They're so twisted shut, which shows a very strong need to protect himself against attack. The way he has his legs positioned is also unusual. He's pressing them together, which is protection, and has them angled to create a wall between him and the new Prime Minister. The legs pressed together is very symbolic -- that's a man afraid of being kicked in the . . . . "
Wood says it's the lower part of a person's body that is most honest, because it's "under less conscious control." And while she feels Martin's doing a slightly better job of relaxing up top, there are a couple of other indications of "his need to protect and slight feelings of aggression." Like his right hand. A relaxed person's hand will fall much closer to the knee than Martin's does. "The elbow and the arm are about four to six inches further back on the leg than normal," says Wood. "His shoulder is raised up, showing tension and a need to retreat backwards." And there's the loose fist -- "it's more defensive than aggressive." The same can be said of his facial expression. "If you look at his mouth position," says Wood, "he has his bottom lip and his chin jutted out slightly -- again that's defensiveness, pouty defensiveness." From one picture, Wood comes up with the following personality assessment of Martin: "The posture and facial expression are so vulnerable, almost like a lack of maturity -- I wonder if he was very emotional when he was in power, if he had outbursts?"
She finds Harper doesn't give off as many "body language cues," and his face isn't revealing -- perhaps lending credence to the robot theory? But her overall impression is that he's "attractive and confident." He crosses his legs in a way that gives him more height, and his shoulders and face are relaxed. But she warns that the outside world may be put off by someone with so much power having such youthful features. And Wood, who gives workshops on how to improve body language, has some suggestions. "I would say that the new Prime Minister be a better listener and more empathetic. He also might be too consumed with image." Having also studied the photo of Harper shaking hands with his son after dropping him off at school, Wood concludes: "He should be a little more aware of being more real."
Body Langage as you share past hurts and current success
A famous author of detective fiction was speaking at a writer’s conference I attended last week. Her nonverbal behavior and the content of her speech were so unusual, that the group of friends I attended the conferance with could not stop talking about her.
She spent a great deal of the speech talking about her alcoholic ex husband, "aka. 'The Rat'" and the horrible life she had with him.
I was fascinated by the long drawn out pauses the author gave before she was about to reveal some horrific aspect of her life. I was fascinated, because during the pause their would be a flash of pain across her face then a small smile would play there as her head tilted up and she shared the terrible incident. What where her true feelings? I think she was reliving the tremendous pain of her past, then enjoying the fact that she could share that pain, in fact I think she even enjoyed reliving the pain. Nonverbally she seemed to enjoy sharring it, not merly for us to apprieciate her marterdom for living through, it, but by somhow she simply seemed to receive pure pleasure from expressing it. She ended her speech, rather oddly, by singing the Janice Iain song about the painful adolescence of an ugly duckling, “At Seventeen”
Perhaps my deduction was not difficult to make as she would often share a success, such as the flying in her lire jet, or having over 37 novels published, just after sharing a painful story. She affected my friends differently. All of us had had experiences dealing with alcoholics, yet some of us felt moved and effected by her presentation, and others felt that she was manipulating us, by asking us to feel sorry for her and then envy her a moment later.
Why am I blogging about this? Well I think the whole process of sharing our past pain, and what the lie detector test of of nonverbal communication reveals as we do this, is interesting. And any time I am deeply affected by someone’s nonverbal behavior and find myself judging it, I ask myself what I can learn from it. So her behavior made me examine the way I share my past pains and current successes. I started to ask myself this weekend what my motivations are for sharring a story.
I am going to continure to examine my own body language as I share a past injustice, generally whine and complain, or just plain brag about a success.
Every human interaction is a chance to hold up mirror and reflect. What will the mirror show you?
She spent a great deal of the speech talking about her alcoholic ex husband, "aka. 'The Rat'" and the horrible life she had with him.
I was fascinated by the long drawn out pauses the author gave before she was about to reveal some horrific aspect of her life. I was fascinated, because during the pause their would be a flash of pain across her face then a small smile would play there as her head tilted up and she shared the terrible incident. What where her true feelings? I think she was reliving the tremendous pain of her past, then enjoying the fact that she could share that pain, in fact I think she even enjoyed reliving the pain. Nonverbally she seemed to enjoy sharring it, not merly for us to apprieciate her marterdom for living through, it, but by somhow she simply seemed to receive pure pleasure from expressing it. She ended her speech, rather oddly, by singing the Janice Iain song about the painful adolescence of an ugly duckling, “At Seventeen”
Perhaps my deduction was not difficult to make as she would often share a success, such as the flying in her lire jet, or having over 37 novels published, just after sharing a painful story. She affected my friends differently. All of us had had experiences dealing with alcoholics, yet some of us felt moved and effected by her presentation, and others felt that she was manipulating us, by asking us to feel sorry for her and then envy her a moment later.
Why am I blogging about this? Well I think the whole process of sharing our past pain, and what the lie detector test of of nonverbal communication reveals as we do this, is interesting. And any time I am deeply affected by someone’s nonverbal behavior and find myself judging it, I ask myself what I can learn from it. So her behavior made me examine the way I share my past pains and current successes. I started to ask myself this weekend what my motivations are for sharring a story.
I am going to continure to examine my own body language as I share a past injustice, generally whine and complain, or just plain brag about a success.
Every human interaction is a chance to hold up mirror and reflect. What will the mirror show you?
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